MSI System Information Export tool now built in MSI Help Desk tool

msiTechNB

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Apr 23, 2014
Messages
233
Caution:
Export System Info tool function now is built-in MSI Help Desk tool which already installed on your laptop.
You can also download the MSI Help Desk tool from the product download page.


[What's the System Information Export tool?]
The System Information Export tool can help you export all detail information of your notebook just by one click.
This will save you more time searching for the needed information when you're having some trouble with your notebook.

[Download Link]
Standard version: http://download.msi.com/uti_exe/nb/helpdesk.zip
You can also download the MSI Help Desk tool from the product download page.

UWP app version: https://www.microsoft.com/store/apps/9ntpx49ks9rm
Download the MSI Help Desk UWP version from Microsoft Store.
***UWP app is only supported in Windows 10.


[Note]
  • This tool is only for MSI notebook products.
  • The Serial Number can be shown with the product which is manufactured after May. 2014 (For S80 and S100, the serial number can be shown with the manufacture date after Nov. 2014).
  • The export text file only shows the VideoBIOS of NVIDIA dGPU (dedicated GPU).
  • The export text file will NOT show the complete Windows Product Key to prevent the revealing of your windows key.

[How to use this tool?]
1. Open MSI Help Desk, and select the "System Info" page.
forum01 - ??.PNG


2. Click the "Export System Info" button.
forum02 - ??.PNG


3. Choose where you want to save the export txt file and click "save".
4. Now the system information file has been exported successfully.
 
Last edited:

yurij-sib

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Feb 9, 2018
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???? ?? ? ??????? ??????? ???????? MSI ? ?????????? ????????? ??? Windows 7 bit64 
translate:
Are there any MSI gaming laptops with driver support for Windows 7 bit64?
 

awan.sumaira

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Feb 22, 2018
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Sam problem here..
I turnd on computer after a week. It was working fine when i last shut it down. Now its not booting up when i turn it on just MSI splashes and the system does not boot.  I tried to enter the BIOS but it also did not work with keys(f3,f2,escape, delete).
Any help
 

mp0037

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Aug 25, 2018
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I can't sending txt files from msi help desk application because When I adding system info to support ticket, then I having information about valid txt file and to send txt from msi help desk application WuT!?!
 

max.rimming

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Aug 26, 2018
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Like the person above me I also get an error message when I try to send my question to support. It says:
"The system information text file is incorrect. Please export the system info by MSI Help Desk and upload the text file before you send the question"

I press "Export System Info", then save the .txt file to my desktop and then add it to "System Info".  I can open the text file and read it, and I don't change anything in it before I upload it. Why doesn't it work?
 

mossab1995

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I also have the same problem whenever i send a ticket  it gives me error and says

"The system information text file is incorrect. Please export the system info by MSI Help Desk and upload the text file before you send the question" 
 

victor3582

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Nov 5, 2018
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I must send a support ticket, but i need this file so i can't.

What's my problem? It only works with windows and I have Linux, so the result is wonderful. 

Thanks.
 

joopedo

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Jan 31, 2019
Messages
1
Hi MSI,

I cannot log a ticket because my MSI notebook cannot load Windows and stuck at MSI Splash screen.

It is impossible to provide the system information attachment required to raise a ticket?

How do I get support from you guys?

My notebook kept rebooting to MSI screen but not Windows.
Tried MSI recovery - got error and reboot to MSI
Tried Default BIOS - still boot to MSI screen
Tried restore windows - got error and reboot to MSI
 

MUNISH.WALIA

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Aug 26, 2018
Messages
10
Helllo MSI, My laptop is not turning on. I cannot send this file and not able to submit technical support ticket.
Please help.
 

pankaj.kambli

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Dec 14, 2017
Messages
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msiTechNB date=1450425864 said:
Caution:
Export System Info tool function now is built-in MSI Help Desk tool which already installed on your laptop.
You can also download the MSI Help Desk tool from the product download page.

[What's the System Information Export tool?]
The System Information Export tool can help you export all detail information of your notebook just by one click.
This will save you more time searching for the needed information when you're having some trouble with your notebook.

[Download Link]
Standard version: http://download.msi.com/uti_exe/nb/helpdesk.zip
You can also download the MSI Help Desk tool from the product download page.

UWP app version: https://www.microsoft.com/store/apps/9ntpx49ks9rm
Download the MSI Help Desk UWP version from Microsoft Store.
***UWP app is only supported in Windows 10.

[Note]
?   This tool is only for MSI notebook products.
?   The Serial Number can be shown with the product which is manufactured after May. 2014 (For S80 and S100, the serial number can be shown with the manufacture date after Nov. 2014).
?   The export text file only shows the VideoBIOS of NVIDIA dGPU (dedicated GPU).
?   The export text file will NOT show the complete Windows Product Key to prevent the revealing of your windows key.

[How to use this tool?]
1.   Open MSI Help Desk, and select the "System Info" page.
[attachthumb=1]

2.   Click the ?Export System Info? button.
[attachthumb=2]

3.   Choose where you want to save the export txt file and click ?save?.
4.   Now the system information file has been exported successfully.
 
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