MSI Trident 3 Power Adapter Problem?

mari15f202ee

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Joined
Oct 3, 2023
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3
Good afternoon everyone.
I seem to have a problem with my PC yesterday as it suddenly turn off and when I checked I notice the power adapter's light is off. I tried re-plugging but still not sign of hope.
At first, I assumed that the power adapter is broken but when I unplugged the power cable from the PC, the power adapter seems to be working fine (i.e Power Adapter's light is ON) but went dead again once I tried to plug the power cable to PC.

i’ve send it to MSI for repair, but they returned it with remark “out of warranty and

Here's the video to what I was talking about:

Seems many people have the same problem, but nobody an answer/solution. Searched the whole internet for a possible solution/fix.
 
1.Please confirm model name for this graphic card.
Or did you have upgrade graphic card?

2.Please confirm specification on sticker on power supply.
230 Watt or 330 Watt?
 
1 it a pc, not graphic card. Model VR7RC-027EU with a (original, not replaced or changed) NVIDIA GeForce GTX 1060 graphic card.

2 adapter as well original one ADP-230EB T model, so think 230 watt, not 330.
 
I have the exact same issue where it suddenly stopped working a few days ago and wouldn't power back on.
Although I had another spare working MSI Trident 3 that I could troubleshoot a bit more and rule out the adapter being faulty.
As when I switched it to the working MSI Trident 3, the adapter green light remained on and still powered that device... but connecting it to the faulty device the green light would switch off.

Wondering if anyone knows a solution for this issue?

Thanks
 
As when I switched it to the working MSI Trident 3, the adapter green light remained on and still powered that device... but connecting it to the faulty device the green light would switch off.

So the power supply taken from the problematic Trident 3 "system 1" still works to power the unproblematic Trident 3 "system 2"? How about using the power supply from #2 on the #1?

If you can rule out the power supply (by the one from system 1 working to power system 2, but the one from system 2 not working to power system 1), then it's obviously something inside the system itself which has a problem. It is always good to start troubleshooting from the power supply with such issues. But once that is done, you have to open the system and do more methodical troubleshooting. Taking out parts like the drive, the RAM, the GPU, to see if it starts working at any point, or trying with different (borrowed) parts which fit in their place. If it becomes too complicated, depending on your abilities, you might have to hand it over to a PC repair shop.

There is no simple solution, first you have to narrow down the fault, then you have to replace the faulty component. With these small pre-built systems, they are often neither good for future upgrades nor good for repairs. That's one of the downsides of them.
 
So the power supply taken from the problematic Trident 3 "system 1" still works to power the unproblematic Trident 3 "system 2"? How about using the power supply from #2 on the #1?

If you can rule out the power supply (by the one from system 1 working to power system 2, but the one from system 2 not working to power system 1), then it's obviously something inside the system itself which has a problem. It is always good to start troubleshooting from the power supply with such issues. But once that is done, you have to open the system and do more methodical troubleshooting. Taking out parts like the drive, the RAM, the GPU, to see if it starts working at any point, or trying with different (borrowed) parts which fit in their place. If it becomes too complicated, depending on your abilities, you might have to hand it over to a PC repair shop.

There is no simple solution, first you have to narrow down the fault, then you have to replace the faulty component. With these small pre-built systems, they are often neither good for future upgrades nor good for repairs. That's one of the downsides of them.
Yes the power supply taken from the problematic Trident 3 "system 1" still works to power the unproblematic Trident 3 "system 2".
I also tried the power supply from system #2 on the Trident 3 #1 and it sill wouldn't power up. Hence it is definitely not power adapter related for me.

I have since sent the problematic trident 3 to a MSI repair center for them to investigate. When I hear back from them, I will report back here.
Thanks
 
The Australian MSI Repair Center, replied back:

"
MSI has received the one and done test, need to replace the Mainboard to fix it.

Please find below for the repair quote and advise how you would like to proceed, I will then issue you an invoice with payment details accordingly.

Labour Cost
AUD 121.00​
Shipping Cost
AUD 55.00​
Mainboard
AUD 330.00​
Total
AUD 506.00​
Inc GST
"

The mainboard PN is: 606-B9201-06S.

Unfortunately my product is out of warranty, so I will pay to get it repaired. I'm hoping it doesn't occur again, as on the web it seems a few others had have similar issues.

Although the repair guy did say:
"
It isn’t common issue, your DT is 4 years old
The mainboard has 1 year warranty
"

Hopefully this information helps out anyone having a similar issue.
 
AUD 506, that's like what, a bit over 300 EUR/USD, the board itself costing around 200 EUR/USD and 100 EUR/USD for shipping and labour. That's not exactly cheap, but it's not extortionate either. Your board suggests maybe a Trident 3 9th gen, which would be from circa 2019? So yeah, a bit older tech, this is probably the very maximum you should ever invest into a repair of it, getting a bit steep of a price already.

In the future, if you want to upgrade (or cheaply repair) a system, it all goes back to what i wrote in this thread, it's better to get a full-sized system based on off-the-shelf components of good quality. Wether you build it yourself or get it pre-built, doesn't matter. If you got a small-sized system like the Trident series instead, you see what's gonna happen, they are using proprietary parts that you can neither buy nor replace easily yourself. It's great as long as it works, but when it's time to upgrade or repair something, you see the downsides all of a sudden. Just something to keep in mind.
 
Agreed I was border line whether to pay to fix it or not.... I use the msi trident 3 with my lounge tv's for watching downloaded movies and older games with my 2 sons hence why I liked the small factor that fits in the tv cabinet.... but yeah totally agree with you. If it breaks again I dont think i will repair it again but I did get a good deal on it with free msi gaming chair.... so thought I'd pay to repair it, this one time. Thanks for the advice ;)
 
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