MSI warranty and rma issues......

ex_forum_user_3

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GENERAL OF THE ARMY
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Hi guy's....

I thought you would like to know....
I asked MSI some questions about warranty and problems with resellers/distributors, this was the reply I got:

For those users in which can't get help from their resellers or distributors.

You can ask them to contact MSI office RMA dept near them directly.

It is MSI policy that we will acknowledge any MSI board.
MSI warranty in most places is 2 years.
However, for boards that are out of warranty, repair charge will be required.
 
G

gorber

Guest
Thanks for the info...

One precaution though.
Before sending in any non-warranty material for repair, be sure to get the work quoted so that you know that it is all worth the cost.

I may very well be cheaper to buy a new one. 8o
 
P

prestomagico

Guest
So did MSI give you the numbers needed to accomplish that because i have been al over their site and couldn't turn anything up and i am getting tired of them not replying to my e-mails. :evil:
 
B

BIGDADDY51CT

Guest
Hi Once you click on contact us, click on the plus sign on the map. It will show you address and phone number of facility there. BIGDADDY51 CT.
 
C

cell

Guest
X( X( X( X( X( yeah, real helpful. after being on hold for 45 minutes i was directed to a voicemail and i only own a cell phone. now after 2 days of waiting and 15 phonecalls later ive still not received any kind of infomation. quality. X( X( X( X( X(
 
J

Jmedic

Guest
I too, was on hold for about 30 min.

I even got hung up on. Sounded like the phone slipped out of someones hand.

I also got that voice mail. I just hit 4 to cancle the message and it put me back into the loop.

Finally, I got to talk to a real person and he was more than happy to RMA my video card even though I had only had it for a week and a half.

They did'nt make me go through the reseller.
They are going to send me a new one.

J. :p

 

Wonkanoby

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if you bought it 3 days ago go to your dealer i would have thought
 
J

Jmedic

Guest
I,m suprissed you expected to get an RMA for damage you caused while modding your card.

Thats the first rule. "This will void warrenty"

Anyway.....

J. :p
 
P

pcpro99

Guest
Originally posted by Bas
Hi guy's....

I thought you would like to know....
I asked MSI some questions about warranty and problems with resellers/distributors, this was the reply I got:

For those users in which can't get help from their resellers or distributors.

You can ask them to contact MSI office RMA dept near them directly.

It is MSI policy that we will acknowledge any MSI board.
MSI warranty in most places is 2 years.
However, for boards that are out of warranty, repair charge will be required.
 
P

pcpro99

Guest
Originally posted by pcpro99
what about msi board that was purchased from fry's and supposed to have 2 years warranty, and who do I get service from when fry's asked me to contact msi directly.
I have had at least two slot 1 systemboard, at that time(over a year ago) that has developed the same problem: the group of capacitors that is closed to the CPU slot brusted, and I have contacted msi both via email, as well as phone calls, and either was responded to. I just think msi really need to improve their tech support, as well as RMA services, to make them really a world class company as they have stated in their home page: ***Founded in August 1986, MSI has continued to uphold a business philosophy that stresses "Award-winning product quality and outstanding customer service." *** You just can not have an "outstanding" customer service, and refused to deal with the "customer" which is us-one that is the end user of their products.
I am not at all bashing msi, but their "commitments' to quality needs a little refinement.

I welcome your comments....... ?(
Originally posted by Bas
Hi guy's....

I thought you would like to know....
I asked MSI some questions about warranty and problems with resellers/distributors, this was the reply I got:

For those users in which can't get help from their resellers or distributors.

You can ask them to contact MSI office RMA dept near them directly.

It is MSI policy that we will acknowledge any MSI board.
MSI warranty in most places is 2 years.
However, for boards that are out of warranty, repair charge will be required.
 
T

tweetyoost

Guest
where can you find the RMA number and what is the mean of the word RMA something like return .....
 

Wonkanoby

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tweety when you rang msi about sending the board back they gave you a number to quote

did they not?
 
D

daica

Guest
so how does the rma process work? does msi send you a new one and then you send the defective one back? or vice versa? and do you have to send them everything or just the board? what happens if you've lost your receipt from the store you bought it from?
 

Wonkanoby

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ring them get a tech to agree to the rma send it to them and they send you a new one or fix your old one

you must get the rma number and keep it

home top left then contact us for numbers
 
D

d1nonly

Guest
anyone rmaed from canada to the US and not get dinged by that custom/duty?
and if u rma 2 item the same time, does msi ship it back in the same package cause i don't want to be charged a big custom 2 seperate times.
 
M

Mattlab

Guest
I found that there are no subsidiaries in Italy but only in Germany or France or Netherland; should I phone directly to germany nad wait for maybe 30 minutes? It will cost me a lot! maybe more then the price of the card itself. Is there no email address to send to? I'd better send a fax with all the info and explanation.
How much time will pass until you receive your card back? What is the price of the shipping?
Thanks
 

Wonkanoby

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home top left and contact us gets you all sorts of email fax numbers

in general it seems to be better to phone and seems to take 2 to 4 weeks

far as i know you pay to send in old one ,they pay for new to you
 
V

Voyageur

Guest
Tweety...in answer to the question you asked earlier, I believe that RMA stands for Return Material Authorization. Anyway thats what it means for most other companies. You need to call and relay your problem and if they agree they give you an RMA number to mark your returned unit.

Sorry for the boring post.

btw....planning on building a P4 3.06 system and was planning on MSI MB but reading these forums is a little scary. The last board I got from MSI was a PIII 815 unit a couple of years ago and its flawless. Has there been quality issues at MSI or are we seeing guys putting together PCs with lame power supplies and incompatible components? Regarding the latter, things have gotten a bit more complicated in the last 2 years as far a memory configs, etc. Are people not doing their homework before purchasing equipment?

Any thoughts guys (and gals)?
8o
 
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