MSI Web Ticket not working

[amzuk.leina158702e0]

Hi,
has anybody same problem? im not able create web ticket for question. After send, screen just refresh with cleared form, but i cant see any ticket in ticket history.

 

[Alan J T]

Hi,
has anybody same problem? im not able create web ticket for question. After send, screen just refresh with cleared form, but i cant see any ticket in ticket history.

Sometimes site plays up looks like they may have been doing some server updates

 

[amzuk.leina158702e0]

Sometimes site plays up looks like they may have been doing some server updates

but this is few days in this state im trying it every day

 

[Alan J T]

but this is few days in this state im trying it every day

And you have filled in all the 101 questions and attached files as requested
Can you give the Live chat a Go

 

[Alan J T]

Seems to be working OK not sure what they going to say about me question but on well

Could be a regional problem

 

[amzuk.leina158702e0]

And you have filled in all the 101 questions and attached files as requested
Can you give the Live chat a Go

A filled everything required with photo too and regarding to live chat, when click on that a just see link to faq and forum amd under this is blank page

 

[Alan J T]

A filled everything required with photo too and regarding to live chat, when click on that a just see link to faq and forum amd under this is blank page

Not sure if anything can be done but will as one of the Admin about it.

 

[amzuk.leina158702e0]

Not sure if anything can be done but will as one of the Admin about it.

so im stucked and im not able wirte to msi at all, no email, no chat, no ticket, just forum, but i dont think that ill find answer here

 

[amzuk.leina158702e0]

Not sure if anything can be done but will as one of the Admin about it.

i change my country to united states in the profile and live chat is available.

 

[Alan J T]

i change my country to united states in the profile and live chat is available.

So has been looked into live chat is offline in you Location reason not know Web ticket from you location is working,
So what I want you to try is go in to Browser setting a and Flush out you Cache. you can find directions on line on how to do.
IF Chrome just the two show may help to get it working correctly I normal do mine once ever couple of months to prevent browser problems

 

[amzuk.leina158702e0]

So has been looked into live chat is offline in you Location reason not know Web ticket from you location is working,
So what I want you to try is go in to Browser setting a and Flush out you Cache. you can find directions on line on how to do.
IF Chrome just the two show may help to get it working correctly I normal do mine once ever couple of months to prevent browser problems
View attachment 158102

i tried 3 browsers (chrome, edge, firefox) incognito mode, still same behavior. Online chat is empty screen and when i send new question, page just refresh and no ticket created. I check request through F12 in network tab and when the request is sent the response is redirect request on the same page, so it just refresh page and nothing happened. I tried change another country like germany, but same behavior. Just for USA i was able start online chat, because there wasnt option for new question.

 

[Alan J T]

i tried 3 browsers (chrome, edge, firefox) incognito mode, still same behavior. Online chat is empty screen and when i send new question, page just refresh and no ticket created. I check request through F12 in network tab and when the request is sent the response is redirect request on the same page, so it just refresh page and nothing happened. I tried change another country like germany, but same behavior. Just for USA i was able start online chat, because there wasnt option for new question.

Not sure if this email works but it is listed in search as Support

uaservice@msi.com

 

[amzuk.leina158702e0]

Not sure if this email works but it is listed in search as Support

uaservice@msi.com

thnx, ill try write there

 

[Alan J T]

thnx, ill try write there

Hi one of the Mods informed me Live chat for you region should be on line now.

 

[amzuk.leina158702e0]

Hi one of the Mods informed me Live chat for you region should be on line now.

still empty page but i appropriate your effort i really do!

EDIT to Remove Personal contact info

 

[amzuk.leina158702e0]

Hi one of the Mods informed me Live chat for you region should be on line now.

maybe it is problem of my account

 

[Alan J T]

maybe it is problem of my account

Could be have you tried on a Mobile phone


Also please don't post personal contact info in open forum

 

[amzuk.leina158702e0]

Could be have you tried on a Mobile phone


Also please don't post personal contact info in open forum

im sorry, i didnt realize it with the name and same behavior from mobile.

 

[Blackburd]

Try this url, it's working for me:

MSI Assistant

 

[amzuk.leina158702e0]

Try this url, it's working for me:

MSI Assistant

yep i found this url when i switched in profile country to united states