MSI X299-A PRO - Sleep not working

lukas15e802f0

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Hi,

I am not able to use sleep functionality - PC goes to sleep mode but it's not able to wake up at all. It's required to switch off PSU / disconnect power. After powering it on again I see black blank screen. I need to repeat this operation 2-3 times and then it starts POST and boots up.

My specs:
MSI X299-A PRO with latest available BIOS (7A94vA1 (V10))
Intel i9-10920X
MSI Radeon RX580
G-Skill Ripjaws V F4-3200C16D-64GVK
 

Svet

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What OS you are using?
BIOS version?
 

lukas15e802f0

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I am using Windows 10 and BIOS version is provided in first post ((7A94vA1 (V10)).

I’ve changed my Windows 10 settings to disable fast boot, hybrid sleep and changed this option in power settings
1.png

I don’t have wake up issues any more, but I have different problem. When I start my PC fresh (not wake up, standard power on), it occasionally doesn’t start and show blank black screen. I need to reset it and then it starts properly. Did you had similar issue?
 

Svet

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I’ve changed my Windows 10 settings to disable fast boot, hybrid sleep and changed this option in power settings

1.png


I don’t have wake up issues any more,
Super

but I have different problem. When I start my PC fresh (not wake up, standard power on), it occasionally doesn’t start and show blank black screen. I need to reset it and then it starts properly. Did you had similar issue?
Those issues are not linked, the changes that you do [described in the guide] are OS related,
and can't affect the cold boot issues.

What PSU you are using?
Do you BIOS at defaults settings?
Have you done >>Clear CMOS Guide<< and retest?
 

lukas15e802f0

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Ok, so quick update as things are completely out of control now.

Disabling Link State Power Management didn't help.
I am still experiencing serious power issues with X299-A PRO motherboard. My computer doesn't boot properly - after pressing power button I usually see nothing but blank black screen. There is nothing on MSI EZ Debug LED - all LEDs are off. I need to power down my computer and try again multiple times. Usually after few attempts it starts properly. I get exactly same problem with sleep function - very often it is not able to wake up from sleep and requires full power recycle - sometimes multiple times.

Things I already checked:
1. I am running latest version of BIOS and my PC components are tested to work properly.
2. I have latest drivers installed with all chipset drivers from MSI website.
3. This problem is not related to OS - I am getting same problems on Windows, Ubuntu & Fedora.
4. I've replaced GPU - same problem with Gigabyte Nvidia 1060
5. I've replaced RAM - same problem with Corsair modules
6. I've replaced PSU - same problem with Chieftec
7. I've cleared CMOS multiple times - same problem - it doesn't matter if I do it by removing battery or by using CMOS Reset button
8. I've been running memory tests and system stability benchmarks and it's rock solid

Any ideas?
 

Svet

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Try with 1 memory stick only in correct DIMM slot see if the same issue will happens again.
Which BIOS version exactly board is now using?
 

lukas15e802f0

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I've checked that with one memory module installed in C1 slot as per guide. I still have same issue.

I am using latest 7A94vA1 BIOS released on 2020-06-05.

I've tested whole system over night and it works perfectly stable - it just have these power on problems.
 

Svet

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There is no new beta BIOS version to try at the moment.
Try boot with board out of PC case placed over wooden table, see if problem persist.
Else I would re-aseat the CPU and check pins of board for any bented one with magni-glass.
And re-seat the CPU cooler ensure not too much pressure are applied over the CPU/socket.
 

lukas15e802f0

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Hi Svet,

I finally found some time to check that with no luck - still same problems even when motherboard is outside of case. I still need to switch off PSU and then it boots up. Sometimes it requires BIOS settings reset and it then starts properly. Should I wait for new BIOS version? Is there any roadmap for that? Are you able to reproduce this issue internally in MSI?
 
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