MSI X58 Platinum - 2nd board, bent CPU pins and insane IOH temps!

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IOHater

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Ok, first let me just say that I almost could have sworn that this board was a refurb when I got it, even though everything was sealed.  This is my SECOND X58 platinum, and it looks like I may have to switch to either a third board now, or go with someone else.

The first board was unstable, too hot, and support told me to swap it out.  The company I bought it from set up an RMA, charged my card again, shipped a new one.  So this board, get this, right out of the box it had a dirty looking copper north bridge heatsink (although the clips seem to be fine), and to top it off, three pins on the CPU socket were bent.  I'm not even kidding, they were BENT.  I noticed that the pins did not seem to be perfect just from my eye, so I began taking macro pictures of the pins.  After zooming in, I found two pins that were bent over eachother, and one that was about 1.5mm off.  So I took an eyeglass screwdriver flathead and bent them back.  Needless to say, this really upset me considering that this board was supposed to have been checked by quality control.

So with the pins bent into a near perfect order, I end up putting the system together because frankly I'm getting really upset about the problems with this build.  I've had more downtime with this upgrade than all the downtime from all upgrades in the past 15 years combined.  I get everything set up, boot up, everything works great, at least it seems.

In the past few hours, I spent two of them playing a computer game called Company of Heroes online.  After I got out, I checked my temps in Overclocking center, and I noticed that my CPU and System board did pretty good.  When I saw my IOH however, my eyes almost popped out of my head.  The first board, I thought seeing 80C was bad, but this one was literally at 100-101C.  Yes, 100-101C, over 200F.  System was still stable, but at this point I'm scared to even continue using this computer.

In the past hour since, it has only cooled down to 85C, and it doesn't seem to want to go any lower.  I rebooted twice to make sure that the temps were reading right, and it shows mid 80s in the BIOS as well.  I touched the copper heat sink after a brief shut down, and it literally burned my fingers.  The heat is spreading, but it's obviously not dissipating well.

So here are my questions regarding this second board.

1. Why were the CPU socket pins bent?  How the heck could that have gotten past Quality Control???

2. Will the stability of my system be affected by the pins having to be re-bent to where they should have been, or should it be ok?

3. Is the IOH temp of 100C / 200F as designed, or within guidelines even?

4. Is the temp a fire hazard where I should not be using this PC anymore until I get a new board?
 
If you're dead set against believing your re-seller was the culprit, nothing that anyone here can/will say will change your mind.

Who is your re-seller so I don't buy there? ;)
 
So after doing the BIOS update and getting back to MSI, they replied with this:

MSI Tech. 01/14/2009 The chipset spec can handle up to 110 degrees Celsius.

Come on.  I thought Intel said the IOH is specced for 100C as the limit?  At 110, putting a piece of newspaper against that thing would probably start a fire.
 
If I told you that we're running two MSI X58 Platinum with stock cooling at 54-56?C
and I gave you a link to other users with better cooling able to run this board at 40?C,
what are you trying to prove here?
 
RemusM said:
If I told you that we're running two MSI X58 Platinum with stock cooling at 54-56?C
and I gave you a link to other users with better cooling able to run this board at 40?C,
what are you trying to prove here?

What do you mean what am I trying to prove here?  I'm following up on my own thread.  Are you some sort of MSI white knight or what?  Give me a break, I have every right to be pissed after 2/2 bad boards.  That last MSI Tech reply was bogus as hell.  110C, yeah ok, I'm going to risk getting roasted while I sleep at night over a hot motherboard.  Have you seen what burn victims look like? 

Yeah, you told me that quite some time after I already got fed up and ordered a replacement.  What I'm trying to prove is that this situation pisses me off, this is a board I wanted to keep otherwise I wouldn't have done the first RMA.  I was even willing to give this second board a chance after I had to BEND the CPU socket pins, it was absolutely ridiculous that I even had to do that. 

But yeah, it's great that you want to tell me that after the fact, thanks for that.  Regarding the other thread you linked, I could care less what they were able to accomplish after taking off the sink and putting on better cooling.  I shouldn't have to do that, nor am I willing to spend another dime on this.  I already had to order new DVD RW drives since the Intel board has no PATA.  All I know is instead of enjoying the past two weeks with my new Core i7 build, I have had to deal with the most extensive downtime of my main PC since I started using computers, and that's a damn shame considering that I even gave MSI a second chance.

 
Problem though, you're talking to other MSI *USERS*, not MSI employees.

You're directing anger at people  wholly unreleated to your issue. I've never experienced bad support with
MSI so I can't relate to you there either.

I'm sorry you've had issues and you're unhappy, but there really isn't much we can do except tell
you our experiences back. Mine are completely counter to yours.
 
I'm not directing anger at anyone here, nor did I ever say that anyone here was responsible for this.  This is an MSI themed board, and I'm ranting about an MSI board.  Is this board only meant for praise of MSI then? 
 
You'd have to be a complete retard to have read my posts and think that I wasn't trying to resolve a problem.  Boy, I'm going to go and write some giant posts with pictures and everything with the primary intent of just bitching.  Yeah, that's it!

Thanks though.
 
IOHater, RMA the board.  If the board came with bent pins, return it.  So much of your post is complaint or rant your "wanting" assistance is lost. Name calling, bashing, and complaining is not the way to get help and is not allowed.

BTW, the autoignition point(combustion point without flame or spark as an external source) of paper is about 450?C or 843?F
 
Dont waste time on the dude, just lock this thread.
He doesnt want help, all he wants to do is vent his anger.
Let him be happy with the intel board
I mean, who starts bending the pins back when you have warranty on the board  :bonk:
He's the dimwit who didnt rma the board when he noticed the things wrong with it, so let him be happy and think he's the clever one  :mad: :bonk:
Idiot

Cheers
 
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