Msi x870e tomahawk wifi Realtek Audio Console wont load

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matthewwebster51155702d7

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I have installed all the drivers for this board. I installed the realtek audio drivers as well via the website and it does not install the required realtek universal audio service that is required for the realtek audio console to work. I consistently get the can not connect to rpc service error when launching the console. I have even done a ddu uninstall of all the drivers and reinstalled them, I have even tried a manual driver install. nothing seems to work. I have audio but can't use the console.
 
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1775625463913.png

Can you try enabling this?
https://www.reddit.com/r/AcerNitro/comments/z0it34
 
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plutomate said:
View attachment 210608
Can you try enabling this?
https://www.reddit.com/r/AcerNitro/comments/z0it34
Click to expand...
Like I said I dont have the service even showing up in the services.msc tab. This also does not show up in task manager. I have reinstalled the drivers from the website, done a repair and reset on the console and still wont work. I have even uninstalled the device in device manager and tried a manual install of the drivers. I have run the setup.exe file from support website driver download as admin and nothing. I have done a ddu uninstall of the drivers and then tried reinstalling them as well. I have audio, I just can not get the console to load and the service is missing entirely, If i try to register the service via dism after finding the repository it gives me error 5 access is denied.
 
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I got it working by registering the service in powershell. Now i can load the console, but now i get the realtek audio console doesn't support for this machine error. i have installed drivers from msi website for my mag x870e tomahawk wifi board. this is getting really annoying and frustrating now.
 
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Yeah it probably added a new sound device, something audio console doesn't like.
I can only suggest to manually flush out any sound driver from any device you have installed/connected. In settings/apps/installed apps the same, audio console included. In device manager you have to check for any sound device that's left, the nvidia sound device from the videocard never gave me any problems with audio console so you could leave that or simply disable if you have it.
It's also worth a try to disconnect your internet before rebooting, when windows loads it will detect your sound device but can't get any driver online for it to install. Then in windows you can install the realtek drivers for your board. then reconnect internet and download audio console from the ms store.
 
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I had to register the rtkaudservice64.exe myself via powershell to get the service to show back up. i googled how to do it. I then had to manually install the realtek audio in device manager by doing have disk and finding the driver that i downloaded from msi website and it came up as realtek audio instead of generic usb audio. once i did all this the console opens and detects when peripherals are plugged into the audio jacks.
 
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Same issue here !
I'm trying to use the 5.1 outputs as described in the Motherboard documentation (see picture).
But it's not working : nothing happens when I plug my amplifier to these outputs.
It should work as expected but it doesnt...

I just installed :

- the latest Realtek drivers from https://fr.msi.com/Motherboard/MAG-X870-TOMAHAWK-WIFI/support#driver :
(Realtek HD Universal Driver6.4.0.2443)

- the Realtek Audio Console app downloaded from https://apps.microsoft.com/detail/9p2b8mcsvpln?hl=en-us&gl=US
(as suggested on msi support page)

When trying to launch the Realtek Audio Console app, I get the "can not connect to RPC service error"

It seems the Realtek service and rtkaudservice64.exe are missing
 

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On your motherboard webpage for bios and drivers? But those are probably not the latest from realtek.
I see in your device Manager list a lot of audio devices, perhaps one or more is conflicting?
If you really can't solve it then you could remove and uninstall all those devices and start from scratch. You should have Nvidia high definition audio, Nvidia virtual audio devices (from your video card driver from the Nvidia app install) and realtek USB audio. I suspect the realtek USB audio 2.0 is because of your E board? Because I only have realtek USB audio listed. If it then works you can add your other audio devices one by one and find out if and which device interferes.
 
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So I managed to get it working !!

I uninstalled the Realtek USB Audio devices in Device Manager :
Using View > Show hidden devices, I could then see 2 Realtek USB2.0 Audio devices under Sound,video ang game controllers
I uninstalled both devices and restarted

Once restarted, Realtek USB2.0 Audio device was still there in the Device Manager, so I Updated driver, and choose the location
C:\ [My MSI Drivers] \realtek_audio_USB_R\Realtek USB Universal Driver
where I downloaded the latest Realtek drivers from https://fr.msi.com/Motherboard/MAG-X870-TOMAHAWK-WIFI/support#driver :
(Realtek HD Universal Driver6.4.0.2443)

and then it could work when launching Realtek Audio Console :

ApplicationFrameHost_hgpM3A4AQT.png
 
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and in Realtek Audio Console :
Once 5.1 configuration selected, I could setup :

- Front panel Mic to Rear Speakers :
(by clicking on the bottom right pink connector)
ApplicationFrameHost_52OItvF106.png


- Rear panel Mic to Central/Subwoofer Speakers :
(by clicking on the bottom left connector)
ApplicationFrameHost_izW2NsRZBw.png
 
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tfbisqui156f02d4 said:
On your motherboard webpage for bios and drivers? But those are probably not the latest from realtek.
I see in your device Manager list a lot of audio devices, perhaps one or more is conflicting?
If you really can't solve it then you could remove and uninstall all those devices and start from scratch. You should have Nvidia high definition audio, Nvidia virtual audio devices (from your video card driver from the Nvidia app install) and realtek USB audio. I suspect the realtek USB audio 2.0 is because of your E board? Because I only have realtek USB audio listed. If it then works you can add your other audio devices one by one and find out if and which device interferes.
Click to expand...

Indeed !
I now have Realtek USB Audio instead of Realtek USB2.0 Audio :

mmc_HFjpRlLz4W.png
 

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I now have :
Realtek HD Audio Universal Service running :
Taskmgr_JVfcdZOLeA.png


and RtkAudUservice64.exe is launched at Windows Startup now :

Taskmgr_Wj4mM7qWS4.png

This file was not under C:\WINDOWS\System32\DriverStore\FileRepository\realtekservice.inf_amd64_xxxxxxxxxx\
before I manually update the audio drivers (I checked there before)
 
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It's working now but I get constant background noise on my rear speakers because of a non shielded front mic connector on the mother board... This is such a bad idea to not provide complete 5.1 or 7.1 shielded connections at the back...
 
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  • MSI MAG X870E Tomahawk WiFi — Realtek ALC4080 UAD Extension INF mismatch + analog audio failure after S3 sleep


    Board:
    MSI MAG X870E Tomahawk WiFi


    Audio Codec:
    Realtek ALC4080 USB Audio


    Hardware ID:



    USB\VID_0BDA&PID_4080&MI_00



    Driver package:



    ExtRtXUsb_Msi_RTK.inf



    Issues discovered:

    1. Realtek Audio Console / UAD extension driver failure
      The published Realtek USB Audio extension INF appears to be missing a matching hardware ID entry for this device.
      The extension INF does not properly match:

      USB\VID_0BDA&PID_4080&MI_00

      Because of this, the Realtek extension components do not properly install/pair.
      Manually adding the hardware ID to the INF allows the extension driver matching process to proceed, but modifying the INF invalidates the catalog signature because the CAT file no longer matches the package contents.
      This appears to be an OEM driver packaging issue.
    2. Analog audio loss after S3 sleep (Suspend-to-RAM)
      After entering S3 sleep and resuming:
      • Analog audio output is completely lost.
      • The Realtek analog endpoints do not recover.
      • A full reboot is required to restore analog audio.
        The issue persists until reboot.
    3. Additional troubleshooting performed
      • Multiple driver reinstall attempts.
      • Removed/reinstalled Realtek audio packages.
      • Tested Windows fallback audio driver.
      • Verified hardware IDs.
      • Investigated INF matching and extension package installation.
      • Performed BIOS Flashback with the latest BIOS version.
      • BIOS Flashback was required to restore analog audio functionality to its current state.

  • I have additional troubleshooting notes, logs, INF analysis, and steps performed if needed.
 
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