MSI Z390A-Pro is not working correctly with HyperX Cloud Alpha microphone

sheaker8159402e0

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Dear All,
About one year ago I bought MSI Z390A-Pro. I had then headset Roccat Kave 5.1 analog. Everything was working fine until I switched to new headset HyperX Cloud Alpha. Unfortunately Windows 10 x64 is somehow not working correctly with the microphone. First of all headset is recognized as speakers, not headphone. Sound is correct and loud but when it comes to microphone, Windows is barely picking any voice. I need to set microphone boost to +20 or better +30dB to be hearable, but it leads to a lot of background white noise. I checked headset on Windows 7 and it was working fine. I checked the headset on my friends PC with Windows 10 and it was working fine. So I updated bios, I reinstalled windows 10 but it didn't help. So it looks like some kind of lack of compatibility or something like that. Is there anything more I can do to make my microhpone working correctly?

Best regards,
Sheaker
 

citay

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Did you install Windows 7 on this exact PC to test it? Surely not?

Do you use the Y-adapter cable with seperate speaker and mic plugs, as you're supposed to do on a PC?
 

vick1000

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There are lots of configuration options in the advanced sound device settings for each device. First, r'click the speaker icon in the notification area, then hover over spaeker setup, and click advanced setup. That will show you a list of sound devices on the system. I woud disable any you are not using, such as extra HDMI ports, etc.
Now set you headphones to the default device, and configure them for what you want, disable or enable enhancments either in the configuration menu, or properties. You may also need to adjust other devices if they have a mic.
Another thing to check is any software installed for other sound devices, like Realtek's configuration tool if you are using on board audio.
Since they appear to be standard head phones, not USB, the drivers for your sound device will be all that matters for drivers. Like I said about the Realtek utility, there may be things in there that need to be configured, as well as the windows setup.
 
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sheaker8159402e0

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Thanks for Your replies.

Did you install Windows 7 on this exact PC to test it? Surely not?
No, my father has PC with Win7 and I checked it on his PC.

Do you use the Y-adapter cable with seperate speaker and mic plugs, as you're supposed to do on a PC?
Yep, there would be no other way to connect it.

I woud disable any you are not using, such as extra HDMI ports, etc.
Already done.
Now set you headphones to the default device
Already done.
and configure them for what you want, disable or enable enhancments either in the configuration menu, or properties.
Checked all the options already
You may also need to adjust other devices if they have a mic.
No other devices with microhpone. I had only those Roccat Kave that were working great.
Another thing to check is any software installed for other sound devices
I already tried the ones from Realtek site (Realtek HD Audio Manager) and those from MSI site (Realtek HD Universal Driver).

Like I said about the Realtek utility, there may be things in there that need to be configured, as well as the windows setup.
I checked the software already by toggling between all possible settings and it didn't help.

In general I think I would need different type of solution if even the Windows reinstallation didn't fix the issue.
 

citay

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Try all the different ports in different combinations on the rear. Doesn't matter what they are marked. Maybe you can make it work somehow.
 

sheaker8159402e0

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For drivers, you can test these generic ones
I just installed them and it changed nothing:/

Try all the different ports in different combinations on the rear. Doesn't matter what they are marked. Maybe you can make it work somehow.
Thanks for this suggestion but can it be really the case? I was using other headset with microphone with no troubles. Moreover, the microphone IS WORKING but is very very quite. I believe there is no hardware or installation issues, only software issue.
 

citay

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Sometimes you have to just test things, you don't want to troubleshoot software for hours when you can make it work using other ports.
 

sheaker8159402e0

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Nah, it is not a problem as the microphone is working correct on other PC and other headset is working correct on my PC. Anyway, I already reconnected all the jacks few times to be absolutely sure it is connected.

I am using solution #1 with boost +20dB currently but it is not what I am expecting from this device as I was able to hear myself much louder and cleaner when I connected it to my friends PC with boost 0 dB (no boost).

I can see that in mentioned post the device is recognized with its full name while my PC recognized it just as microphone. I have no such options there:
22.png


Sometimes you have to just test things, you don't want to troubleshoot software for hours when you can make it work using other ports.
I checked all other ports and microphone was recognized only when I connected it to the right one.
 

vick1000

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Hqave you tried disconnecting the front panel audio header? Some cases have messed up jacks and stuff.
 

sheaker8159402e0

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Well I build it by myself and I found different headset working correctly. However I disconnected front panel for a test today. No changes observed.
 
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