NB Technical Discussions Forum Rules & Posting Guide:
1. This sub forum is only for [Technical Discussions] of [MSI Gaming Notebook]. Discussions/Topics for other MSI products will be relocated to the right subtitle by Administrator/Moderator.
2. Topics/Titles/Content should NOT involve with Advertising, Sex, Violence, Horror, Religion or Politics Information. Violator will be punished. User account will be suspended and the article will be deleted.
3. Please do NOT create any duplicate post or start multiple threads for the same issue. Those articles will be deleted without further notice by Administrator/Moderator.
Helping to troubleshoot a system from long distance is a challenge. To help us, help you, please make sure to provide as much information as possible about both the problem at hand, what you have already attempted to fix the problem and about your system in general.
It is best if before you post, you should always export the system information by [MSI Help Desk] like this:
------------------
System Information
------------------
Serial Number: 9S718121202SZEB000043
Product Name: GT80 2QE
OS: Microsoft Windows 10 Home 64-bit
Windows Product Key: 8HVX7
HDI Build: ZS7-1812BM4-CS2 3.TC0.A23.9.0.1
BIOS Version: E1812IMS.11C
BIOS Release Date: 2016/04/21
EC Version: 1812EMS1 Ver1.08, 10/02/2015
CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Memory: 16 GB @ 800 MHz
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
Graphics: NVIDIA GeForce GTX 980M, 8192 MB
Graphics: NVIDIA GeForce GTX 980M, 8192 MB
VBIOS Version: 84.04.48.00.29,8388608
Drive: SSD, Intel Raid 0 Volume, 357.72 GB
Drive: HDD, WDC WD7500BPVX-22JC3T0, 698.64 GB
Drive: HDD, PNY USB 3.0 FD , 120.13 GB
Network: Killer Wireless-n/a/ac 1535 Wireless Network Adapter
Network: Killer e2200 Gigabit Ethernet Controller
---------------------
Programs and Features
---------------------
KB9X Radio Switch Driver , 1.1.0.0
SteelSeries Engine 3.3.6.1 , 3.3.6.1
Synaptics Pointing Device Driver , 19.0.22.0
Vulkan Run Time Libraries 1.0.11.1 , 1.0.11.1
Intel(R) ME UninstallLegacy , 1.0.1.0
NahimicSettingsConfigurator , 1.2.1201
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Rapid Storage Technology , 13.5.0.1056
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 , 11.0.61030
Qualcomm Atheros 11AC Drivers , 1.1.48.1060
Intel(R) Chipset Device Software , 10.0.25
MAGIX MX Suite , 1.13.0.121
Killer E220x Drivers , 1.1.56.1122
Intel? Trusted Connect Service Client , 1.39.141.0
Qualcomm Atheros 61x4 Bluetooth Suite (64) , 3.0.0.432
Killer Wireless-AC 1535 Drivers , 1.1.56.1122
Intel(R) Management Engine Components , 10.0.39.1003
AudioFXSetup , 1.2.1201
CheckDevicesConfigurator , 1.2.1201
UIInstallUpgrade , 1.2.1201
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 , 12.0.21005
Microsoft Application Error Reporting , 12.0.6015.5000
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 , 12.0.21005
ProductDaemonSetup , 1.2.1201
LauncherSetup , 1.2.1201
NVIDIA 3D Vision Driver 368.22 , 368.22
NVIDIA Control Panel 368.22 , 368.22
NVIDIA Graphics Driver 368.22 , 368.22
NVIDIA GeForce Experience 2.11.3.5 , 2.11.3.5
NVIDIA PhysX System Software 9.16.0318 , 9.16.0318
NVIDIA Update 2.11.3.5 , 2.11.3.5
NVIDIA LED Visualizer 1.0 , 1.0
SHIELD Streaming , 7.1.0280
NVIDIA GeForce Experience Service , 2.11.3.5
NVIDIA HD Audio Driver 1.3.34.14 , 1.3.34.14
NVIDIA Install Application , 2.1002.203.1793
NVIDIA Network Service , 2.4
NVIDIA ShadowPlay 2.11.3.5 , 2.11.3.5
SHIELD Wireless Controller Driver , 2.11.3.5
NVIDIA Update Core , 2.11.3.5
NVIDIA Virtual Audio 1.2.40 , 1.2.40
SCM , 13.015.04132
WinZip 17.5 , 17.5.10562
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 , 11.0.61030
Killer Network Manager , 1.1.56.1122
MSVCRT110_amd64 , 16.4.1109.0912
Killer Bandwidth Control Filter Driver , 1.1.56.1122
Google Chrome , 50.0.2661.102
MSI Remind Manager , 1.0.1412.1801
Help Desk , 1.0.1604.0701
BurnRecovery , 5.0.1512.1601
Dragon Gaming Center , 1.0.1501.2801
CyberLink PowerDVD 10 , 10.0.5509.52
Sizing Options , 2.0.1412.1501
Norton Online Backup , 4.5.0.9
NVIDIA Stereoscopic 3D Driver , 7.17.12.6514
Steam , 2.10.91.91
Windows Live UX Platform , 16.4.3528.0331
Windows Live Essentials , 16.4.3528.0331
Windows Live UX Platform Language Pack , 16.4.3528.0331
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 , 12.0.30501.0
Nahimic for MSI , 1.2.12
Photo Gallery , 16.4.3528.0331
Movie Maker , 16.4.3528.0331
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 , 12.0.21005
Galer?a de fotos , 16.4.3528.0331
Windows Live Photo Common , 16.4.3528.0331
Photo Common , 16.4.3528.0331
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 , 11.0.61030.0
Microsoft ASP.NET MVC 4 Runtime , 4.0.40804.0
Fotogalerie , 16.4.3528.0331
Windows Live Communications Platform , 16.4.3528.0331
Galerie de photos , 16.4.3528.0331
Realtek Card Reader , 6.3.9600.21258
Google Update Helper , 1.3.30.3
Battery Calibration , 1.0.1405.0701
Windows Live Installer , 16.4.3528.0331
Microsoft Visual C++ 2005 Redistributable , 8.0.61001
MSI Social Media Collection , 1.14.2251
SUPER CHARGER , 1.2.024
MSVCRT , 15.4.2862.0708
MSVCRT110 , 16.4.1108.0727
Microsoft Office , 15.0.4641.1005
Galeria de Fotos , 16.4.3528.0331
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 , 11.0.61030
Windows Live PIMT Platform , 16.4.3528.0331
Intel(R) Update Manager , 3.1.1228
Windows Live , 16.4.3528.0331
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 , 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 , 11.0.61030.0
XSplit Gamecaster , 1.9.1409.2316
Windows Live SOXE , 16.4.3528.0331
Windows Live SOXE Definitions , 16.4.3528.0331
D3DX10 , 15.4.2368.0902
Killer Performance Suite , 1.1.56.1122
Microsoft SQL Server 2005 Compact Edition [ENU] , 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Processor Graphics , 10.18.14.4206
Realtek High Definition Audio Driver , 6.0.1.7680
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 , 12.0.30501.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 , 12.0.21005
-------------
OS Activation
-------------
Name: Windows(R), Core edition
Description: Windows(R) Operating System, RETAIL channel
Partial Product Key: 8HVX7
License Status: Notification
Notification Reason: 0xC004F034.
To learn how to export your system information, see msiTechNB?s article here: <<<MSI Help Desk tool>>>
When you are ready to post, make sure to provide clear and concise information as to the problems and steps you have already taken to remedy the problem.
There is a small number of MSI support staff who do post here, but you are not in direct contact with MSI Support here. If you need to communicate directly with MSI, you should look here: >>How to contact MSI.<<
These Rules are general guidelines for acceptable behavior and may change without notice.
Do...
- Please be polite and respectful to others when posting.
- Search the forum and MSI FAQ(http://www.msi.com/faq/notebook). Someone else may have already asked or answered your question.
- Read the ?Stickies?. Sticky topics are shown at the top of each forum section and contain very useful information and may answer your question already.
- Provide details when posting. The more details you provide the higher the chance that someone can help. If you are not sure which details to provide, please read the[Posting Guide].
- Please write a descriptive subject when posting a new topic.
- Keep criticism constructive. Attack the idea not the person.
- Provide feedback when your issue is resolved. If you have posted a question and you have managed to resolve the issue, please share the information, so it can help others.
Don?t?
-Post in ALL CAPS or use excessive punctuation.
- Hijack other peoples? topics or resurrect old topics. A topic is considered old when its last update is 14 days old.Stick to the original topic or start your own.
- Attack, abuse or otherwise 'bash' MSI or its products. We are only interested in providing help to users having problems with their hardware and seeking assistance.
- Bump posts. (Bumps will be deleted without further notice)
- Start multiple threads for the same issue
- Contact moderators or MSI employees directly by PM or email for help with problems.
- Ask for help on ?OEM products?. MSI OEM products are products produced or partially produced by MSI but sold under a different brand name. Please contact the brand that sold them for support.
- Ask for help on shady or illegal activities such as password hacking, software piracy.
- Post in short message/chat style. This is a global forum and not all users are natively speaking English and will only be able to translate posts of normal words & grammar
- Use languages other than English in your posts. You are free to communicate with others in your native language via PM if necessary.
Other things you should know?
Overclocking, and modded/BETA BIOSes. Overclocking advice, and modded/beta BIOSes, are provided here in this forum at your own risk. This forum, and MSI, cannot be held responsible for anything that may go wrong if you use your hardware outside of its specification, or use a modded/beta BIOS.
Most of these guidelines are common sense and help to keep the forum fun and useful for everyone. Thank you for your cooperation and for your contributions to the MSI Global English Forum.
1. This sub forum is only for [Technical Discussions] of [MSI Gaming Notebook]. Discussions/Topics for other MSI products will be relocated to the right subtitle by Administrator/Moderator.
2. Topics/Titles/Content should NOT involve with Advertising, Sex, Violence, Horror, Religion or Politics Information. Violator will be punished. User account will be suspended and the article will be deleted.
3. Please do NOT create any duplicate post or start multiple threads for the same issue. Those articles will be deleted without further notice by Administrator/Moderator.
Helping to troubleshoot a system from long distance is a challenge. To help us, help you, please make sure to provide as much information as possible about both the problem at hand, what you have already attempted to fix the problem and about your system in general.
It is best if before you post, you should always export the system information by [MSI Help Desk] like this:
------------------
System Information
------------------
Serial Number: 9S718121202SZEB000043
Product Name: GT80 2QE
OS: Microsoft Windows 10 Home 64-bit
Windows Product Key: 8HVX7
HDI Build: ZS7-1812BM4-CS2 3.TC0.A23.9.0.1
BIOS Version: E1812IMS.11C
BIOS Release Date: 2016/04/21
EC Version: 1812EMS1 Ver1.08, 10/02/2015
CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Memory: 16 GB @ 800 MHz
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
- 4096 MB, DDR3-1600, Kingston MSI16D3LS1KFG/4G
Graphics: NVIDIA GeForce GTX 980M, 8192 MB
Graphics: NVIDIA GeForce GTX 980M, 8192 MB
VBIOS Version: 84.04.48.00.29,8388608
Drive: SSD, Intel Raid 0 Volume, 357.72 GB
Drive: HDD, WDC WD7500BPVX-22JC3T0, 698.64 GB
Drive: HDD, PNY USB 3.0 FD , 120.13 GB
Network: Killer Wireless-n/a/ac 1535 Wireless Network Adapter
Network: Killer e2200 Gigabit Ethernet Controller
---------------------
Programs and Features
---------------------
KB9X Radio Switch Driver , 1.1.0.0
SteelSeries Engine 3.3.6.1 , 3.3.6.1
Synaptics Pointing Device Driver , 19.0.22.0
Vulkan Run Time Libraries 1.0.11.1 , 1.0.11.1
Intel(R) ME UninstallLegacy , 1.0.1.0
NahimicSettingsConfigurator , 1.2.1201
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Rapid Storage Technology , 13.5.0.1056
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 , 11.0.61030
Qualcomm Atheros 11AC Drivers , 1.1.48.1060
Intel(R) Chipset Device Software , 10.0.25
MAGIX MX Suite , 1.13.0.121
Killer E220x Drivers , 1.1.56.1122
Intel? Trusted Connect Service Client , 1.39.141.0
Qualcomm Atheros 61x4 Bluetooth Suite (64) , 3.0.0.432
Killer Wireless-AC 1535 Drivers , 1.1.56.1122
Intel(R) Management Engine Components , 10.0.39.1003
AudioFXSetup , 1.2.1201
CheckDevicesConfigurator , 1.2.1201
UIInstallUpgrade , 1.2.1201
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 , 12.0.21005
Microsoft Application Error Reporting , 12.0.6015.5000
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 , 12.0.21005
ProductDaemonSetup , 1.2.1201
LauncherSetup , 1.2.1201
NVIDIA 3D Vision Driver 368.22 , 368.22
NVIDIA Control Panel 368.22 , 368.22
NVIDIA Graphics Driver 368.22 , 368.22
NVIDIA GeForce Experience 2.11.3.5 , 2.11.3.5
NVIDIA PhysX System Software 9.16.0318 , 9.16.0318
NVIDIA Update 2.11.3.5 , 2.11.3.5
NVIDIA LED Visualizer 1.0 , 1.0
SHIELD Streaming , 7.1.0280
NVIDIA GeForce Experience Service , 2.11.3.5
NVIDIA HD Audio Driver 1.3.34.14 , 1.3.34.14
NVIDIA Install Application , 2.1002.203.1793
NVIDIA Network Service , 2.4
NVIDIA ShadowPlay 2.11.3.5 , 2.11.3.5
SHIELD Wireless Controller Driver , 2.11.3.5
NVIDIA Update Core , 2.11.3.5
NVIDIA Virtual Audio 1.2.40 , 1.2.40
SCM , 13.015.04132
WinZip 17.5 , 17.5.10562
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 , 11.0.61030
Killer Network Manager , 1.1.56.1122
MSVCRT110_amd64 , 16.4.1109.0912
Killer Bandwidth Control Filter Driver , 1.1.56.1122
Google Chrome , 50.0.2661.102
MSI Remind Manager , 1.0.1412.1801
Help Desk , 1.0.1604.0701
BurnRecovery , 5.0.1512.1601
Dragon Gaming Center , 1.0.1501.2801
CyberLink PowerDVD 10 , 10.0.5509.52
Sizing Options , 2.0.1412.1501
Norton Online Backup , 4.5.0.9
NVIDIA Stereoscopic 3D Driver , 7.17.12.6514
Steam , 2.10.91.91
Windows Live UX Platform , 16.4.3528.0331
Windows Live Essentials , 16.4.3528.0331
Windows Live UX Platform Language Pack , 16.4.3528.0331
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 , 12.0.30501.0
Nahimic for MSI , 1.2.12
Photo Gallery , 16.4.3528.0331
Movie Maker , 16.4.3528.0331
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 , 12.0.21005
Galer?a de fotos , 16.4.3528.0331
Windows Live Photo Common , 16.4.3528.0331
Photo Common , 16.4.3528.0331
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 , 11.0.61030.0
Microsoft ASP.NET MVC 4 Runtime , 4.0.40804.0
Fotogalerie , 16.4.3528.0331
Windows Live Communications Platform , 16.4.3528.0331
Galerie de photos , 16.4.3528.0331
Realtek Card Reader , 6.3.9600.21258
Google Update Helper , 1.3.30.3
Battery Calibration , 1.0.1405.0701
Windows Live Installer , 16.4.3528.0331
Microsoft Visual C++ 2005 Redistributable , 8.0.61001
MSI Social Media Collection , 1.14.2251
SUPER CHARGER , 1.2.024
MSVCRT , 15.4.2862.0708
MSVCRT110 , 16.4.1108.0727
Microsoft Office , 15.0.4641.1005
Galeria de Fotos , 16.4.3528.0331
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 , 11.0.61030
Windows Live PIMT Platform , 16.4.3528.0331
Intel(R) Update Manager , 3.1.1228
Windows Live , 16.4.3528.0331
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 , 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 , 11.0.61030.0
XSplit Gamecaster , 1.9.1409.2316
Windows Live SOXE , 16.4.3528.0331
Windows Live SOXE Definitions , 16.4.3528.0331
D3DX10 , 15.4.2368.0902
Killer Performance Suite , 1.1.56.1122
Microsoft SQL Server 2005 Compact Edition [ENU] , 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Processor Graphics , 10.18.14.4206
Realtek High Definition Audio Driver , 6.0.1.7680
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 , 12.0.30501.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 , 12.0.21005
-------------
OS Activation
-------------
Name: Windows(R), Core edition
Description: Windows(R) Operating System, RETAIL channel
Partial Product Key: 8HVX7
License Status: Notification
Notification Reason: 0xC004F034.
To learn how to export your system information, see msiTechNB?s article here: <<<MSI Help Desk tool>>>
When you are ready to post, make sure to provide clear and concise information as to the problems and steps you have already taken to remedy the problem.
There is a small number of MSI support staff who do post here, but you are not in direct contact with MSI Support here. If you need to communicate directly with MSI, you should look here: >>How to contact MSI.<<
These Rules are general guidelines for acceptable behavior and may change without notice.
Do...
- Please be polite and respectful to others when posting.
- Search the forum and MSI FAQ(http://www.msi.com/faq/notebook). Someone else may have already asked or answered your question.
- Read the ?Stickies?. Sticky topics are shown at the top of each forum section and contain very useful information and may answer your question already.
- Provide details when posting. The more details you provide the higher the chance that someone can help. If you are not sure which details to provide, please read the[Posting Guide].
- Please write a descriptive subject when posting a new topic.
- Keep criticism constructive. Attack the idea not the person.
- Provide feedback when your issue is resolved. If you have posted a question and you have managed to resolve the issue, please share the information, so it can help others.
Don?t?
-Post in ALL CAPS or use excessive punctuation.
- Hijack other peoples? topics or resurrect old topics. A topic is considered old when its last update is 14 days old.Stick to the original topic or start your own.
- Attack, abuse or otherwise 'bash' MSI or its products. We are only interested in providing help to users having problems with their hardware and seeking assistance.
- Bump posts. (Bumps will be deleted without further notice)
- Start multiple threads for the same issue
- Contact moderators or MSI employees directly by PM or email for help with problems.
- Ask for help on ?OEM products?. MSI OEM products are products produced or partially produced by MSI but sold under a different brand name. Please contact the brand that sold them for support.
- Ask for help on shady or illegal activities such as password hacking, software piracy.
- Post in short message/chat style. This is a global forum and not all users are natively speaking English and will only be able to translate posts of normal words & grammar
- Use languages other than English in your posts. You are free to communicate with others in your native language via PM if necessary.
Other things you should know?
Overclocking, and modded/BETA BIOSes. Overclocking advice, and modded/beta BIOSes, are provided here in this forum at your own risk. This forum, and MSI, cannot be held responsible for anything that may go wrong if you use your hardware outside of its specification, or use a modded/beta BIOS.
Most of these guidelines are common sense and help to keep the forum fun and useful for everyone. Thank you for your cooperation and for your contributions to the MSI Global English Forum.