New Audio Driver Update Trouble

[drewjohnston4444]

I installed the new driver/Nahimic update that popped up.  However, after updating my 3.5 jacks are not happy.  does not detect my headphones.  I used to get a prompt when I plugged in my headphones and I do not anymore.  This is on a GT73VR 6RF TItan Pro.  Anyone else having issues after the update?

 

[n0dal93]

Hi Drew,
my headphone jacks are fine after the update and I still get prompted if I plug them in.
check the log under C:\programdata\MSI\Dragon Center Updater\log.txt

look for the block of log entries that have a timesstamp of when you approx. installed the update.
does it say it successfully uninstalled and reinstalled Nahimic and the Realtek drivers? 

Take a look at the device manager located in the control panel  and see if you have any missing audio device drivers. if a driver is missing or is failing you'll see a exclamation mark or question mark next to it.


here's a copy of my log for reference:
***********************************************************************
User press update now, create temp folder., 4/7/2017 8:08:47 PM
Use America server to download file., 4/7/2017 8:08:47 PM
Unzip file., 4/7/2017 8:09:56 PM
Unzip finish., 4/7/2017 8:10:13 PM
Uninstall Nahimic., 4/7/2017 8:10:13 PM
Update Realtek audio driver., 4/7/2017 8:10:27 PM
Install Nahimic., 4/7/2017 8:10:58 PM
Install Nahimic success., 4/7/2017 8:11:13 PM
Send barcode success!!, 4/7/2017 8:11:13 PM

 

[lin.yu0945]

Use latest Help Desk to export the system info and post the text information in here.
 
Besides, you could try to follow the steps from following FAQ for reinstalling the audio driver and Nahimic first.

http://www.msi.com/faq/nb-2345.