New battery replacement p65 prestige displaying 0% and blinking led

alexjose714fb02c9

New member
Joined
Sep 23, 2020
Messages
4
Hello everyone,

I bought a new battery for my msi p65 prestige. The problem is that I can't find the serial number of the battery and it is saying 0% always on windows. The led is blinking always on orange two times, and later become white. After some seconds, the blinking is repeated.

What should I do?

I tried to reset the bios by pressing the button on the bottom part, but nothing happens.

Any help?

This is the battery report.
1600885016507.png

Thanks in advance.

Best!
 
Last edited:

Big mac

Big mac
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Jul 1, 2020
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693
I think it is a compatibility issue.
Did you get the battery from MSI?
 

Big mac

Big mac
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Jul 1, 2020
Messages
693
MSI repair center is providing battery replacement services.
I suggest you confirm the compatibility of this battery with MSI.

Before that, you can update EC to the latest version and run the battery calibration to check whether the problem can be solved.
 

alexjose714fb02c9

New member
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Sep 23, 2020
Messages
4
This is what I got from the computer information. it is saying EC N/A
Product Name: P65 Creator 8RF
OS: Microsoft Windows 10 Home 64-bit Ver.1903(OS build 18362.1082)
HDI Build: ZS7-16Q2RM6-JS4 7.TC0.D16.6.0.4
BIOS Version: E16Q2IMS.305
BIOS Release Date: 2019/05/21
EC Version: N/A
 

Big mac

Big mac
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693
You can check the EC version at the BIOS -> System information (Laptop reboot and keep pressing [DEL].)
 

lzy514dd02d6

Member
Joined
Sep 25, 2020
Messages
37
This is what I got from the computer information. it is saying EC N/A
Product Name: P65 Creator 8RF
OS: Microsoft Windows 10 Home 64-bit Ver.1903(OS build 18362.1082)
HDI Build: ZS7-16Q2RM6-JS4 7.TC0.D16.6.0.4
BIOS Version: E16Q2IMS.305
BIOS Release Date: 2019/05/21
EC Version: N/A
Perhaps you can try downloading and installing the EC for your laptop by going to MSI Global support and see how it goes.
 
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