New GT72VR screen color issue

bubdom

New member
PRIVATE E-2
Joined
Sep 17, 2016
Messages
4
Hi,

I just bought a GT72VR (GT72VR-6RE-216FR) , I'm very happy with it's performance but there's an issue with the screen. Color gradients look ugly, as if the screen was only in 16bits color mode (whereas every option in Windows and Nvidia config panels are set to 32bits). The problem is the same with a fresh Windows install, and completely disappears on external screens.

I'm not the only one, all customers who recently bought this laptop from the same french reseller seem to have this issue. Some people have also complained about the same issue with older GT72 models, it seems we all have the same screen panel (ref LGD046E). A new topic has been started on the french MSI forum, but I thought it would be better to report it to the global forum.

Some pics that other people have posted on forums :


 

quetzalcoaltlp

New member
STAFF SERGEANT
Joined
Aug 18, 2016
Messages
78
I have the same laptop. 0 issues so far.
Can you post a screenshot of your resolution, etc? In the nVidia Control Panel.
 

tyrion.graphiste

New member
PRIVATE E-2
Joined
Sep 17, 2016
Messages
5
To complete the initial topic I'll precise some details :

- It's the same issue focused on one product category (MSI GT72VR-6RE) and less frequently on others products.
- Majority of buyers have benefited an offer of 500e on a website merchant (~560$).
- Update your drivers (latest driver version : 372.70 WHQ) has no effect at all.
- Modify the Windows settings or throught Nvidia Gefore Experience app has no effect at all.
- Connect another screen and you won't have the same problem, the problem occur only on the laptop's screen (reference : LG/Philips LGD046E), not on another external device.
- Update the BIOS has no effect.
- To some of us we get a pop-up error : "Display driver stopped responding and has recovered".

There is a screen got with HWiNFO software and it details some caracteristics of laptop's monitor. Notice that the model isn't recognized.


Regardless of the situation, I'm wondering very seriously if MSI was aware of this problem (reported 2-3 months ago) but prefer to keep silent and sell their products anyway. Getting such offer on defective products is a bit suspicious and it's hard to believe that's just no luck.

To conclude, I give you the link where we started to talk about this issue on the french forum : https://forum-fr.msi.com/index.php?topic=7834.0

From now, we never got an answer or any details, or any advice from MSI. W're in the shadows and the most of us already act a refund.
We are really disappointed by the carelessness that MSI shows face to face this problem.

I didn't know that spend more money by buying a gamer product (2200e without promo code (2450$) / 1700e with (1900$)) meant MSI would try to trap them. I always think that take care of his customers and take responsibility are the best ways to act and this is how they should act.
 

davidh

New member
COLONEL
Joined
Apr 18, 2015
Messages
2,559
bubdom date=1474117874 said:
... whereas every option in Windows and Nvidia config panels are set to 32bits ...
Hi bubdom,

Your screen captures point to two different display modes. The first screen capture was made when you were viewing the Windows "Display" mode. The second screen capture was made when you were viewing the Windows "Video" mode. Some of the settings are controlled separately for each. Let's begin with the color depth because it affects both modes.

Color Depth
There are two color depth settings and they are controlled on the "Change resolution" screen of the NVidia Control Panel. The first one sets the "Desktop color depth" and it should usually be set to "Highest (32-bit)". This is what you already mentioned above.

The second color depth setting is the "Output color depth" setting. It should be set to "8 bpc" (bits per channel) or higher. If it is set to a value less than 8 bpc then this is the cause of the problem. Set it to 8 bpc or higher. If 8 bpc is not available then it probably indicates that your LCD panel does not support a full 8-bits per RGB color channel (24-bit color) and it is probably using FRC (Frame Rate Control) to mimic 8 bpc.

Dynamic range
The dynamic range is set separately for the Display and Video modes. Let's begin with the Display setting since we're already on the "Change resolution" screen. Locate the "Output dynamic range" setting and set it to "Full" to minimize the color gradients. If you do not have an "Output dynamic range" setting on this screen, it could indicate that your LCD panel has a color depth less than 8 bpc or that this setting is not supported.

Next, select the "Adjust video color settings" screen of the NVidia Control Panel. Under "2. How do you make color adjustments?" select "With the NVIDIA settings". Then select the "Advanced" tab and set the "Dynamic range" to "Full (0-255)".

-----------------

Hopefully, the above settings will help. If not, then you should probably contact MSI Support. This is just a user-to-user forum here.

Kind regards, David
 

bubdom

New member
PRIVATE E-2
Joined
Sep 17, 2016
Messages
4
quetzalcoaltlp date=1474127871 said:
I have the same laptop. 0 issues so far.
Can you post a screenshot of your resolution, etc? In the nVidia Control Panel.
You also have a GT72VR 6RE laptop? Could you tell us your screen ref ? (you can get it with a free software like HWInfo64)
The NVidia settings have been posted by tyrion.graphiste, they are the same as mine.
 

bubdom

New member
PRIVATE E-2
Joined
Sep 17, 2016
Messages
4
david said:
Hi bubdom, Your screen captures point to two different display modes. The first screen capture was made when you were viewing the Windows "Display" mode. The second screen capture was made when you were viewing the Windows "Video" mode. Some of the settings are controlled separately for each. Let's begin with the color depth because it affects both modes. Color Depth There are two color depth settings and they are controlled on the "Change resolution" screen of the NVidia Control Panel. The first one sets the "Desktop color depth" and it should usually be set to "Highest (32-bit)". This is what you already mentioned above. The second color depth setting is the "Output color depth" setting. It should be set to "8 bpc" (bits per channel) or higher. If it is set to a value less than 8 bpc then this is the cause of the problem. Set it to 8 bpc or higher. If 8 bpc is not available then it probably indicates that your LCD panel does not support a full 8-bits per RGB color channel (24-bit color) and it is probably using FRC (Frame Rate Control) to mimic 8 bpc. Dynamic range The dynamic range is set separately for the Display and Video modes. Let's begin with the Display setting since we're already on the "Change resolution" screen. Locate the "Output dynamic range" setting and set it to "Full" to minimize the color gradients. If you do not have an "Output dynamic range" setting on this screen, it could indicate that your LCD panel has a color depth less than 8 bpc or that this setting is not supported. Next, select the "Adjust video color settings" screen of the NVidia Control Panel. Under "2. How do you make color adjustments?" select "With the NVIDIA settings". Then select the "Advanced" tab and set the "Dynamic range" to "Full (0-255)". ----------------- Hopefully, the above settings will help. If not, then you should probably contact MSI Support. This is just a user-to-user forum here. Kind regards, David
Hi David,

Thanks a lot for your help, but I had already checked these settings. The output color depth is set to 8bpc (no other option) and the dynamic range is set to 0-255 for the video mode (no option for display).

I didn't see the issue at first because I had kept the original wallpaper and I was only playing Doom. Today I tried Subnautica and it was just awful, you can see some pictures I took of the result attached to this post. I think we can all agree that there is a problem...

[attachthumb=1][attachthumb=2]

I will contact MSI support, but others have done that and there hasn't been any answer as of yet.
 

Attachments

quetzalcoaltlp

New member
STAFF SERGEANT
Joined
Aug 18, 2016
Messages
78
bubdom date=1474141473 said:
You also have a GT72VR 6RE laptop? Could you tell us your screen ref ? (you can get it with a free software like HWInfo64)
The NVidia settings have been posted by tyrion.graphiste, they are the same as mine.
Yep. I have the GT72VR 6RE. Spanish version.

[attachthumb=1]
 

Attachments

nauche.david

New member
CORPORAL
Joined
Sep 17, 2016
Messages
15
Same for me here, i come from the french forum, just want to add my name to the list of the disapointed users.

Maybe there is a hope with this spanish version ?
 

quetzalcoaltlp

New member
STAFF SERGEANT
Joined
Aug 18, 2016
Messages
78
Just ask with MSI and tell them to give you another laptop with the screen with 0 issues.

Or a refund.
 

nauche.david

New member
CORPORAL
Joined
Sep 17, 2016
Messages
15
quetzalcoaltlp date=1474143109 said:
Yep. I have the GT72VR 6RE. Spanish version.

[attachthumb=1]
Can you upload the details from your monitor (right part of hwinfo) ?

Thanks
 

stra.hugo

New member
PRIVATE FIRST CLASS
Joined
Sep 6, 2016
Messages
7
nauche.david date=1474143840 said:
Can you upload the details from your monitor (right part of hwinfo) ?

Thanks
That would be really helpful indeed^^.
 

stra.hugo

New member
PRIVATE FIRST CLASS
Joined
Sep 6, 2016
Messages
7
So you got the exact same panel as we do. So it's just a roll of dice with this panel ? Just bad luck ?
 

tyrion.graphiste

New member
PRIVATE E-2
Joined
Sep 17, 2016
Messages
5
quetzalcoaltlp date=1474145338 said:

There you go.
I can't believe you have the same characteristics that we have.... The f*** these screens are broken and we need to exchange or get refund.
I don't understand how you don't have issue and we have with the same product number. They're build by the same way, it's the same constructor..

Could you please post a screen of your NVIDIA Control Panel with the "Change resolution" tab open ?

Just right now I would have liked live in Spain!
 

quetzalcoaltlp

New member
STAFF SERGEANT
Joined
Aug 18, 2016
Messages
78
I have the standard resolution at the standard refresh ratio (75hz).
This monitor also works in 100hz.

[attachthumb=1]
 

Attachments

nauche.david

New member
CORPORAL
Joined
Sep 17, 2016
Messages
15
Thanks for helping us.

I don't have the 100Hz refresh rate, witch is strange if we have the very same hardware.
Is it really a defective batch on our model ? could it be software related ?
I don't know what to think about it.
 

quetzalcoaltlp

New member
STAFF SERGEANT
Joined
Aug 18, 2016
Messages
78
Nope. The 100hz mode is not a default one. The monitor works at 75 by default, but you can unlock more refresh rate with a custom resolution in the nVidia Control Panel.
Be aware I don't know if there is any risk involved in doing that, so be careful if you create custom resolution.
 

nauche.david

New member
CORPORAL
Joined
Sep 17, 2016
Messages
15
Incredible ! with custom full HD res and 100Hz the problem almost disappear !!!!!!!!!!!!!!!
 
Top