New MSI Gaming laptop randomly goes to sleep

[robert_ilie_vico15b302e5]

Hi there, just created an account to hop on this forum. There have been several laptops which crossed my hands that have this issue, ALL MSI laptops and ALL MSI STEALTHS.
The one i currently own is msi gs75 stealth. Reinstalling windows and modifying power option settings do not help, stop giving this dumb general advice. I have sadly not found yet a solution to this problem. What i can tell you, however, is the following:
* The windows error report log (Event Viewer if you want to check it out) keeps giving out a warning around the timestamp where the laptop goes to sleep. Warning mentions something about low power mode.
* Issue strangely occurs Less frequently, when i Don't have a cooler attached. Which makes me believe that somehow the laptop might be experiencing voltage spikes and it is obviously not properly equipped to deal with those, hence the going to sleep / power off instantly.
* Someone mentioned that the lid might get confused due to magnets (smartwatch) in vicinity and cause this sleep behavior. Sounds plausible, but i was not able to deterministically make the laptop go to sleep by rubbing any smart watch on it. The issue seems to be prone to happening more often if I move the laptop around, or move the lid around.

To summarize, try not to abuse all the usb ports with power hungry peripherals. For the cooler, i just hooked mine to a phone power adapter using a usb to usb cable. Cooler runs on recommended voltage and amperage, actually doing a much better cooling job than before. It will not solve the issue, but for most laptops that experience this, i have noticed that the frequency of this event is a lot lower. (From 4-5 times a day to 2-3 times per week).

Strange behavior on MSI side to not handle this with more activity, it is stupidly annoying to have such a premium product with silly flaws like this. And since we already established that there are more units experiencing this, i guess their QA is simply a joke. Makes me want to move away to other brands for future laptops. Sad.

 

[alanv15a302e0]

Thanks for your replies Marc and Robert.

I will try your suggestion of plugging the cooler into a phone adapter.

I also notice the event log error message. It also typically shows the sleep event was caused by a button press. This is why I assumed all along it was a manufacturing defect.

The lack of response from MSI about this, including multiple tickets, for a premium (expensive) product is certainly driving me to another manufacturer. I am about to build a tower rig and will not be using any MSI parts this time specifically due to this issue.

 

[max279154002d2]

Hello, I've also been having this exact issue with my GE75 Raider laptop. In addition to the previous comments, it seems that during the flicker while the screen is black the wifi connection drops and I believe the keyboard/mouse inputs don't register either.

I think I've found a way to significantly reduce the duration of the flickers but its not a full solution. Each flicker used to be 1-3 full seconds but now it seems to be a very quick blink which is much less distracting. I followed the steps in this page:

prevent monitor switching when closing laptop lid

I got one of those little lilliput external monitors for my laptop. When I close the lid on my laptop, it switches the primary display to external monitor. I want to prevent it from doing this, and

superuser.com

Its an old post, but assuming you have windows 10 just follow the steps as if you had windows 8. This will disable the ACPI lid device which from my understanding is used to put the computer to sleep when the lid is closed.

If someone else knows more feel free to comment, but my intuition here is that when the flicker occurs and the screen initially goes black, which seems to be related to the lid close switch, the ACPI lid device triggers and tries to change the primary display. This then causes the screen to remain black for an extended period of time, even though the initial flicker is over. Thus disabling the ACPI lid device limits the flicker to the initial blink (from the voltage drop or whatever it might be), which is a much shorter duration.

I have found that gaming is much more manageable after making this change and the flickers have become much less distracting. Still hoping for a full solution but let me know if it works for anyone else.

 

[Deleted member 663924]

How to change what the Power button does in Windows 11/10

You can change what the Power Button does when you press it. Make it Shut down, Hibernate, Sleep or Do Nothing via Control panel.

www.thewindowsclub.com

check this first // power sheme in windows --defaults 5min / 15min on AC "example"

 

[zombieincorporate151402d3]

Is this issue happening on windows 11 or windows 10?

 

[eriq.15b502e4]

hello fellas, have same problem just with GL75 Leopard.

 

[isbelld15eb02e8]

Just got a GE76 Raider. It's having the same issue. I changed the critical battery power action when plugged in setting to do nothing. That seems to have solved the issue for me. Now, I just see a battery warning briefly flash across my screen on occasion. I'm not sure why it seems to suddenly think the battery is dead for a second while gaming, but that seems to be the source of my issue.

 

[jbelange1244029e]

I've just started experiencing this issue with a 2020 MSI Alpha 17" laptop. The laptop randomly goes into "sleep mode", most often while playing games.

I've set "When I close the lid" to "Do nothing", and just like others in this thread, the laptop's screen now goes black for a second, then back to normal. This is less disruptive, at least. Haven't been able to make the problem completely go away yet, sadly.

 

[stormbody091150502d6]

Reinstall MSI-test Intel and Nvidia graphics drivers?
Is the issue sleep mode or black screen?
You can connect to the external monitor and recognize it.

 

[drek4]

I've just started experiencing this issue with a 2020 MSI Alpha 17" laptop. The laptop randomly goes into "sleep mode", most often while playing games.

I've set "When I close the lid" to "Do nothing", and just like others in this thread, the laptop's screen now goes black for a second, then back to normal. This is less disruptive, at least. Haven't been able to make the problem completely go away yet, sadly.

Don't close the lid when laptop is in use, especialy when gaming, you're impeding on proper ventilation and could fry your CPU, GPU and motherboard!

 

[marcbrayton1215a202e0]

I've just started experiencing this issue with a 2020 MSI Alpha 17" laptop. The laptop randomly goes into "sleep mode", most often while playing games.

I've set "When I close the lid" to "Do nothing", and just like others in this thread, the laptop's screen now goes black for a second, then back to normal. This is less disruptive, at least. Haven't been able to make the problem completely go away yet, sadly.

Go to "Allow wake timers" and set "Disabled" to both "On battery" and Plugged in".
Click "Apply", and then "OK". You may or may not need to restart your laptop.

 

[toms_store103f027e]

My MSI E16 Flip laptop, kept going to sleep every night. No matter what I did.
Windows 11, latest and greatest updates, spent weeks on/off/on trying to fix this issue.

This powershell command "powercfg -requests" will give provide some insights. The following screen is what it mine looked like. Nothing was set to keep my system awake.

Since I had no desire to reinstall everything, I chose a different route. If you can't beat them then join them. Since the settings were not stopping it. Why not add something that forces it to stay awake.

MS makes PowerToys and so happens to have utility that I hope fixes my problem.
Link to instructions: PowerToys Awake

Here is the link to the PowerToys MS Store installer
PowerToys

Hope this fixes my issue. After I installed it. Now it shows the powertoys.awake.

I find it very coincidental that there is a tool to override the built in settings.

 

[darrellbunge163c02f9]

Hello,

I just wanted to add my issue along with the others. You're all not alone.

I have a Prestige 15 A10SC 11th gen 2019 model. Interestingly enough, it never did this until just a few months to at most a year ago. It didn't become a real issue for me until I set it up as a FTP server for my NVR cameras.

I tried clean installation of Windows 11 with settings changes to never allow sleep and ignore all button/lid actions. Finally after many frustrated attempts to get Windows to cooperate, I decided to clean install a copy of Ubuntu 22.04 since I KNOW Linux will do exactly as it's told to do.

Unfortunately the issue persists... So the issue is OS agnostic, just for the record.

I was going to attempt BIOS/UEFI configuration changes but after reading everyone's attempts I doubt that'll help at all. I'll still give it a shot though I guess.