New MSI Gaming laptop randomly goes to sleep

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Mar 28, 2021
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1
Hi there, just created an account to hop on this forum. There have been several laptops which crossed my hands that have this issue, ALL MSI laptops and ALL MSI STEALTHS.
The one i currently own is msi gs75 stealth. Reinstalling windows and modifying power option settings do not help, stop giving this dumb general advice. I have sadly not found yet a solution to this problem. What i can tell you, however, is the following:
* The windows error report log (Event Viewer if you want to check it out) keeps giving out a warning around the timestamp where the laptop goes to sleep. Warning mentions something about low power mode.
* Issue strangely occurs Less frequently, when i Don't have a cooler attached. Which makes me believe that somehow the laptop might be experiencing voltage spikes and it is obviously not properly equipped to deal with those, hence the going to sleep / power off instantly.
* Someone mentioned that the lid might get confused due to magnets (smartwatch) in vicinity and cause this sleep behavior. Sounds plausible, but i was not able to deterministically make the laptop go to sleep by rubbing any smart watch on it. The issue seems to be prone to happening more often if I move the laptop around, or move the lid around.

To summarize, try not to abuse all the usb ports with power hungry peripherals. For the cooler, i just hooked mine to a phone power adapter using a usb to usb cable. Cooler runs on recommended voltage and amperage, actually doing a much better cooling job than before. It will not solve the issue, but for most laptops that experience this, i have noticed that the frequency of this event is a lot lower. (From 4-5 times a day to 2-3 times per week).

Strange behavior on MSI side to not handle this with more activity, it is stupidly annoying to have such a premium product with silly flaws like this. And since we already established that there are more units experiencing this, i guess their QA is simply a joke. Makes me want to move away to other brands for future laptops. Sad.
 
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alanv15a302e0

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Dec 12, 2020
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18
Thanks for your replies Marc and Robert.

I will try your suggestion of plugging the cooler into a phone adapter.

I also notice the event log error message. It also typically shows the sleep event was caused by a button press. This is why I assumed all along it was a manufacturing defect.

The lack of response from MSI about this, including multiple tickets, for a premium (expensive) product is certainly driving me to another manufacturer. I am about to build a tower rig and will not be using any MSI parts this time specifically due to this issue.
 

max279154002d2

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Apr 11, 2021
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Hello, I've also been having this exact issue with my GE75 Raider laptop. In addition to the previous comments, it seems that during the flicker while the screen is black the wifi connection drops and I believe the keyboard/mouse inputs don't register either.

I think I've found a way to significantly reduce the duration of the flickers but its not a full solution. Each flicker used to be 1-3 full seconds but now it seems to be a very quick blink which is much less distracting. I followed the steps in this page:
Its an old post, but assuming you have windows 10 just follow the steps as if you had windows 8. This will disable the ACPI lid device which from my understanding is used to put the computer to sleep when the lid is closed.

If someone else knows more feel free to comment, but my intuition here is that when the flicker occurs and the screen initially goes black, which seems to be related to the lid close switch, the ACPI lid device triggers and tries to change the primary display. This then causes the screen to remain black for an extended period of time, even though the initial flicker is over. Thus disabling the ACPI lid device limits the flicker to the initial blink (from the voltage drop or whatever it might be), which is a much shorter duration.

I have found that gaming is much more manageable after making this change and the flickers have become much less distracting. Still hoping for a full solution but let me know if it works for anyone else.
 

isbelld15eb02e8

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Joined
Sep 23, 2022
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Just got a GE76 Raider. It's having the same issue. I changed the critical battery power action when plugged in setting to do nothing. That seems to have solved the issue for me. Now, I just see a battery warning briefly flash across my screen on occasion. I'm not sure why it seems to suddenly think the battery is dead for a second while gaming, but that seems to be the source of my issue.
 
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