New PC shutdowns from "Kernel-Power (Event 41)"

CaptFwiffo

Member
Joined
Nov 28, 2020
Messages
41
Some guys say this on amazon lol:

"If you run into system instability issues and constant BSOD's go into bios and turn on the game boost or basic auto overclocking and the issue will be resolved. For whatever reason the board seems to undervolt the CPU when running stock out of the box causing major stability issues. I chased down the issue for 3 weeks and was ready to RMA it before coming across this fix on the 13th page of a random forum and haven't had an issue since."

"Bought this board to replace a dead Gigabyte X570 board. Needed something immediately to get my system back up. Good thing as the Gigabyte RMA process is now going on to 8-weeks with no replacement being sent. Anyways, installed the board and the system was back up and running. I was actually amazed that I didn't have to re-install windows it just added the drivers and booted. However after using the board for a couple of weeks, it was very unstable, lots of crashes and system hangs. Decided to system format and do a fresh install of Windows. Discovered the default config with this board was very unstable, constant BSOD's. DMP file analysis showed over 12 recurring issues appearing. Just could not pin it down. Although the Gigabyte board died, the system was stable for 11 months with no issues, the only component change was the motherboard. First thing I did was remove Dragon Center, that software is horrible and that alone drastically improved reliability. However, still would get constant BSOD's mostly when the system was idle. After reading some forums decided to turn Game Boost ON and X-AMP ON in the bios. Not interested in overclocking so never bothered with those settings. However, since the change the system is finally stable. Been 1 week and not one BSOD so far. I think the board is overly aggressive trying to save power when not overclocking. Perhaps it's undervolting too aggressively? Not really sure but if the board is unstable, try turning on the simple overclocking options in the bios."

Tried and enabled game mode and xmp on cbp and pbo. Now it is running at 4.18 Ghz 1.400 Core Voltage (locked) and x42.0 multiplier locked, no random bsod so far in 3 hours, i don't know if is good for the processor lifetime have enable game mode 24/7 lol. What happens? Is my Ryzen 5 3600 bad? Or did I run too unlucky and get 2 bad x570 tomahawks? I really don't know, I need my PC to work, I am an architecture student my free time is mostly limited, and now I am starting to despair :cry:
Game boost has 11 settings, which setting do you use. Guess Ill try one of em
 

Vosair

New member
Joined
Dec 22, 2020
Messages
8
Game boost has 11 settings, which setting do you use. Guess Ill try one of em
Just in easy uefi menu, press the buton game mode on lol, i don't think this is a real solution anyways.
I don't trust in this board anymore, there's are several bios update upon this months and this error persist, it dosen't looks like msi wants to resolve it. I suppose my money is lost, i use my pc for work i need stability, if the system fails my work falis too...
 

GroundRod

Master Builder
Joined
Dec 6, 2020
Messages
378
Firstly, happy new year!
I just wanted to raise the point that building a system has some hidden traps and could leave you with endless, and seemingly unsolvable problems if not avoided.
I have an electronics background and have been building systems for over 30+ years and recently noticed a trend with PC cases that is a killer for any system, and that is the lack of proper case grounding.
Most of you are using cases with painted chassis and the ground return through the case could broken!
Without the case ground your system will be polluted with voltage sags and noise, and the bigger your CPU/GPU is the bigger the resulting sag and noise will be!
So, the first thing to do before putting all that expensive hardware into the case you have to do some paint removal and measure all the ground points first.
Have a look at this thread:


Here's what my case looks like:
Sonata_opencase.jpg

Cheers!
 
Joined
Sep 12, 2020
Messages
53
i had a x470 asus mb, the only problem I had with asus was getting nvme drive working.

Ive tried em all. Had issues with Asus, Gigabyte, Biostar, etc. Every manufacturer is gonna have something. This is my first MSI build and I'm pretty happy with it. Just want these stupid reboot issues to be resolved. Before this I had an Asus board for 9 years and the SATA ports started failing one after another, but nothing lasts forever :)
 

CaptFwiffo

Member
Joined
Nov 28, 2020
Messages
41
Firstly, happy new year!
I just wanted to raise the point that building a system has some hidden traps and could leave you with endless, and seemingly unsolvable problems if not avoided.
I have an electronics background and have been building systems for over 30+ years and recently noticed a trend with PC cases that is a killer for any system, and that is the lack of proper case grounding.
Most of you are using cases with painted chassis and the ground return through the case could broken!
Without the case ground your system will be polluted with voltage sags and noise, and the bigger your CPU/GPU is the bigger the resulting sag and noise will be!
So, the first thing to do before putting all that expensive hardware into the case you have to do some paint removal and measure all the ground points first.
Have a look at this thread:


Here's what my case looks like:
View attachment 144739
Cheers!
Been using the same case for 10 years, with minimal issue. :)
 

herjar

New member
Joined
Dec 18, 2020
Messages
10
I have not had any reboots since I installed the new BIOS update. 4 days uptime with XMP, CPB and PBO enabled. So something changed for the better for me at least.
 
Joined
Sep 12, 2020
Messages
53
I have the new bios, xmp, cpb and pbo enabled. I also put my new nzxt 850w 80 plus gold cert power supply in. I am still getting random kernel-powrr 41 reboots. I never had this problem with Asus what so ever. I jump to MSI because I heard the bios and setting up Nvme driver were easier. But the trade off is random reboots from kernel-power 41 errors. Now I think I am might order another Asus board today. Because I am getting tired of the rabdom reboots.
 
Joined
Sep 12, 2020
Messages
53
I tried an x570 gigabyte, the board literally broke apart as I was building my system, never use asrock, have been used Asus for how long. Never had any random reboots. Granted, asus bios can be a bit confusing. And setting up a Nvme ssd is a bit harder. This is my very first MSI board. If they would resolve the random reboot issues the board would be awesome. Until then, I am disappointed in MSI.


Ive tried em all. Had issues with Asus, Gigabyte, Biostar, etc. Every manufacturer is gonna have something. This is my first MSI build and I'm pretty happy with it. Just want these stupid reboot issues to be resolved. Before this I had an Asus board for 9 years and the SATA ports started failing one after another, but nothing lasts forever :)
 
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eqwebbie_with_PC

Experienced Dummy
Joined
Aug 22, 2020
Messages
869
I tried an x570 gigabyte, the board literally broke apart as I was building my system, never use asrock, have been used Asus for how long. Never had any random reboots. Granted, asus bios can be a bit confusing. And setting up a Nvme ssd is a bit harder. This is my very first MSI board. If they would resolve the random reboot issues the board would be awesome. Until then, I am disappointed in MSI.
Well,
if you take a closer look at the Asus support forum, you see exactly the same issues with WHEA and random reboots. The issue seems inside Agesa, not the specific board...
E.g. here: https://rog.asus.com/forum/showthre...-B550-I-GAMING-Corsair-DDR4-DOCP-3600-Problem
I think the problem is that AMD did not release a new chipset and sort of rushed the new CPUs, so there was no time for BIOS to ripen...
 

CaptFwiffo

Member
Joined
Nov 28, 2020
Messages
41
The x570 tomahawk wifi bios only has 1 gaming mode setting. On or off. I turned on gaming mode, I still have random reboots and kernel power 41 errors.
I actually had my "game boost" (not game mode) off and I put it on setting 1 to enable it. I've been up for almost 3 days now without a reboot, so maybe that did something. I didn't change game mode on/off, just the boost which has 11 settings for my Meg Ace board.
 

darkhawk

Well-known member
Global Moderator
Joined
Nov 20, 2012
Messages
14,914
Case grounding isn't an issue. If it was, we'd see the same issues in laptops which have zero case grounds added.

(And this is coming from a veteran electronics engineer who works on EMI and products that are sent into space......so I have some authority to speak on this subject)

Rarely is case grounding ever an issue anymore. Intelligent design has generally reduced those issues to zero, along with better power supplies as well.

As far as AMD is concerned.....their entire lineup is a cluster, from the hardware down to the firmware/BIOS issues. Can't really speak any further about it than that.

It performs great once setup (in synthetic benchmarks at least), but man, there's something to be said for just being able to throw a bunch of parts together and have it work right out of the box.

That' being said, WHEA errors were confirmed to be an issue with the AGESA code provided by AMD. I'm not sure which version corrects it (if I'm honest, AMD's revision history and naming is done by complete idiots, so figuring out the correct version anymore is horrible), but I want to say something like 1.1.9.0 or something of the like.
 

GroundRod

Master Builder
Joined
Dec 6, 2020
Messages
378
Case grounding isn't an issue. If it was, we'd see the same issues in laptops which have zero case grounds added.

(And this is coming from a veteran electronics engineer who works on EMI and products that are sent into space......so I have some authority to speak on this subject)

Rarely is case grounding ever an issue anymore. Intelligent design has generally reduced those issues to zero, along with better power supplies as well.

As far as AMD is concerned.....their entire lineup is a cluster, from the hardware down to the firmware/BIOS issues. Can't really speak any further about it than that.

It performs great once setup (in synthetic benchmarks at least), but man, there's something to be said for just being able to throw a bunch of parts together and have it work right out of the box.

That' being said, WHEA errors were confirmed to be an issue with the AGESA code provided by AMD. I'm not sure which version corrects it (if I'm honest, AMD's revision history and naming is done by complete idiots, so figuring out the correct version anymore is horrible), but I want to say something like 1.1.9.0 or something of the like.
I don't know what you mean when you say laptops have no Ground?
All laptops have an internal chassis and everything is Grounded to it!
There are many different Grounds: AC, Earth, Neutral, PE, RF, and DC Circuit Ground, which one is it you are talking about?
 
Last edited:
Joined
Sep 12, 2020
Messages
53
I have several friends who have Asus topline AMD x570 hero board. They have never had any problems. And they are constantly overclocking, returning to stock freq, overclocking, etc. They have been doing this since the boards came out. I have an account with that forum. And what problem you linked. Seems to be happening to only the b550 boards.

Well,
if you take a closer look at the Asus support forum, you see exactly the same issues with WHEA and random reboots. The issue seems inside Agesa, not the specific board...
E.g. here: https://rog.asus.com/forum/showthre...-B550-I-GAMING-Corsair-DDR4-DOCP-3600-Problem
I think the problem is that AMD did not release a new chipset and sort of rushed the new CPUs, so there was no time for BIOS to ripen...
I have several friends with the A

Well,
if you take a closer look at the Asus support forum, you see exactly the same issues with WHEA and random reboots. The issue seems inside Agesa, not the specific board...
E.g. here: https://rog.asus.com/forum/showthre...-B550-I-GAMING-Corsair-DDR4-DOCP-3600-Problem
I think the problem is that AMD did not release a new chipset and sort of rushed the new CPUs, so there was no time for BIOS to ripen...
Firstly, happy new year!
I just wanted to raise the point that building a system has some hidden traps and could leave you with endless, and seemingly unsolvable problems if not avoided.
I have an electronics background and have been building systems for over 30+ years and recently noticed a trend with PC cases that is a killer for any system, and that is the lack of proper case grounding.
Most of you are using cases with painted chassis and the ground return through the case could broken!
Without the case ground your system will be polluted with voltage sags and noise, and the bigger your CPU/GPU is the bigger the resulting sag and noise will be!
So, the first thing to do before putting all that expensive hardware into the case you have to do some paint removal and measure all the ground points first.
Have a look at this thread:


Here's what my case looks like:
View attachment 144739
Cheers!
 

eqwebbie_with_PC

Experienced Dummy
Joined
Aug 22, 2020
Messages
869
I have several friends who have Asus topline AMD x570 hero board. They have never had any problems. And they are constantly overclocking, returning to stock freq, overclocking, etc. They have been doing this since the boards came out. I have an account with that forum. And what problem you linked. Seems to be happening to only the b550 boards.
If you take a look at posts from at least 2 weeks ago, their x570 boards had those problems too.
But Asus had the new BIOS versions for x570 boards two weeks earlier out than MSI.
I had in my life many different boards, from IBM, Intel, Gigabyte, Asus, DFI, Via and others. They are basically all the same, and they all had their little twists that you need to know to get along.
But this is all a bit off topic. Let's hope all our issues disappear with the next Bios version. :-)
 

darkhawk

Well-known member
Global Moderator
Joined
Nov 20, 2012
Messages
14,914
I don't know what you mean when you say laptops have no Ground?
All laptops have an internal chassis and everything is Grounded to it!
There are many different Grounds: AC, Earth, Neutral, PE, RF, and DC Circuit Ground, which one is it you are talking about?
Everything within the laptop is connected to Ground, not chassis ground. Chassis ground indicates a separate ground within a system. And in many mobile systems, it's actually isolated from the real system ground to keep interference at a minimum.....which if you actually worked in the industry on products like that, you'd know. (hint : Most laptops don't have a PE, Earth, or Neutral ground either....it's all contained within the power supply brick external to the laptop.....so throwing those out like that just further proves your ignorance on the topic....)
If you really want to get into it, there's plenty of grounds within most systems. Sure, there's an RF ground, Analog, usually a power ground and even a digital ground as well. In some cases they could even be isolated (ie not connected) to each other, but in most, there is some amount of filtering between them

But getting back on topic, you're taking someone down a rabbit hole that really has very little to do with the issue, particularly by the rest of my post (which you conveniently ignored). WHEA errors were very prone to the 5k series chips and the 500/400 series boards as well due to issues with the AGESA code from AMD. That's all over the forum, and quick search will show that. As others have mentioned as well.

If you don't really have anything to contribute to the solving the problem, I suggest not posting. We're not here to argue about grounding and prove who knows more. We're here to help users. Keep it that way. See : >>Please read and comply with the Forum Rules.<<
 

GroundRod

Master Builder
Joined
Dec 6, 2020
Messages
378
Everything within the laptop is connected to Ground, not chassis ground.
Have a look at my notebook, notice the Mother Board and the WiFi Boards are Grounded to the chassis through the standoffs?
I have measured this connection and the chassis is Grounded to all the circuit boards, SSD and the battery.
Note book chassis 1.jpg
Note book chassis.jpg
 
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darkhawk

Well-known member
Global Moderator
Joined
Nov 20, 2012
Messages
14,914
Have a look at my notebook, notice the Mother Board and the WiFi Board are Grounded to the chassis through the standoffs?
I have measured this connection and the chassis is Grounded to all the circuit boards, SSD and the battery.
I see someone hasn't learned. Last time. See : >>Please read and comply with the Forum Rules.<<
Next time, we'll talk again in 30 or more.

Before you post again, is it helping the user? If the answer is no, you're probably better off not posting.
 
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