No audio from jack

jorikvanonn3fee063f

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After fixing new components for my new pc, everything seems to work, but the only thing that doesn't seem to work is that I don't have any audio from jacks. When I'm using the jack from my monitor (which is connected by HDMI), I do hear sound but that's only a temporary solution since there's no mic-jack in it. I'm using the following components:

Motherboard: MSI X470 Gaming Plus Max
CPU: AMD Ryzen 3 3200G - Processor
Graphics: MSI GeForce GTX 1050 TI GAMING X 4G

I don't know if it's important, but I've used a SSD (with Windows 10 Home) and a HDD from my old pc and added another new SDD. I don't think there's a problem with that because I can use them all from the file explorer without problems.

Actually, I've already tried pretty much but nothing seems to work:
-Yes, I've checked multiple times if I selected the correct audio output and if it's not muted
-All software is recognizing that a jack has plugged in, it's even saying it's sending output sound to my headphones (based on the sound panel), I'm just not hearing anything
-It's not my headphone, I've tried another one and some speakers, nothing is working
-I've deleted the audio drivers and installed them again from the MSI website
-I've swiped the pc and did a clean windows installation
-I did try to uninstall and install Nahimi software
-I checked the BIOS-version, it's the latest

Another strange thing (though not sure if it's related) is when I try to install the AMD Radeon driver. I'm really sure I choose the right version of it based on my CPU and downloaded it straight from AMD website, but it keeps geving a 182-error (Radeon Software Install Detected AMD Graphics Hardware in Your System Configuration That Is Not Supported With This Software Installation). Not sure if this has anything to do with it but maybe it's useful info.

Anyone any more ideas?
 

fatedust

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Do you also connect the front panel headset jack or only the rear red audio out jack?
 

jorikvanonn3fee063f

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Did the jack work fine before? What did you fix on your pc?
Almost all of my pc is new. That means a new motherboard, new CPU, etc. The only parts I re-used are 1 of the 2 SSD and my HDD. So I can't tell if the jack did work before because it's new. Nevertheless I don't think the jack itself is the problem since neither of the 2 are working, and neither is the mic-jack is working, while all other part of the same motherboard are correctly working (networkcable and USB).
 

laurence1211

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Stay away from the Nahimic software, its not good. Uninstall all the sound drivers and devices and start from a clean base. Dont install any drivers for your sound from MSI. Let windows fetch drivers from win update automatically. See if that works first before trying to update.
As a side note you have AMD and Nvidia graphics hardware in that computer, dont try and install AMD graphic drivers, just install the Nvidia ones. I would also install the AMD chipset drivers, downloaded from AMD directly.
For future realtek updates: here
 

jorikvanonn3fee063f

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Stay away from the Nahimic software, its not good. Uninstall all the sound drivers and devices and start from a clean base. Dont install any drivers for your sound from MSI. Let windows fetch drivers from win update automatically. See if that works first before trying to update.
As a side note you have AMD and Nvidia graphics hardware in that computer, dont try and install AMD graphic drivers, just install the Nvidia ones. I would also install the AMD chipset drivers, downloaded from AMD directly.
For future realtek updates: here
Can you explain me how to uninstall all those drivers without coming back after 1 reboot? I use the device manager to install all devices under audio input and sound,video and game controllers but after one reboot, they're back again...
device manager.png

I think I remember that after I did a full cleanup of my pc, including a new Windows-installation, at first I didn't even installed one driver from one of the websites and even then audio was not working.

Btw, to confirm the problem is allmost certainly software-related: this weekend I installed a Bluetooth connector. Now it's connecting to a Bluetooth-headset, but still no sound. So can't be the audio-jack itself.
 

fatedust

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I think I remember that after I did a full cleanup of my pc, including a new Windows-installation, at first I didn't even installed one driver from one of the websites and even then audio was not working.
Still worth a try to clean install Windows.
 

jorikvanonn3fee063f

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Today I cleaned my pc for a second time, this time including all my files (which I of course backed up on an external drive). It took a few hours to finish it but now windows has installed itself again. Unfortunately, the problem hasn't changed. Sound is still not working and the drivers we spoke about (Nahimic/Realtek) are still there where they were in device manager.

For cleaning up, I used the system recovery tool ("Reset this PC"). 2 Things that made me wondering about resetting:
1. In reset-setup, I could choose to reset 1 certain drive or all drives. I picked all. After that, it said it would reset D:\ (new SSD) and E:\ (old HDD). C:\ (old SSD, the drive with windows installed on it) wasn't there
2. After resetting, windows detected my PC as an Acer (brand of my old pc where my old SSD and HDD came from)

Because of that, after resetting I choose another option. I don't know what it's called exectly in English but it's in the same menu as the reset and I translate it as "start over with a clean installation of Windows". I thought that would be a part of resetting but apparently it isn't. HAlf an hour later I got a clean version of Windows and an (almost) C:\ drive. Unfortunately, still no sound... And more surprisingly: still Nahimic and Realtek as drives in device manager.

Could it be conflicting bloatware on C:/? I'm really out of ideas...
 

jd2569

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I think something is broken with the latest realtek driver, the front audio jacks on my MEG Ace z390 do not work with the latest realtek drivers, though the rear one does. If I un install the driver I can get audio from the front port but no microphone
 
Last edited:

jd2569

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Yea it's well connected, if I uninstall the driver I can hear audio just fine, microphone doesn't work though. It was downloaded from MSI website yes. With the Realtek audio control panel from the microsoft store installed, it recognizes both the headphone jack and microphone jack being plugged into on the front panel. When I test the microphone after installing the driver, like say using discord, I can see it registering the microphone when I do a microphone test, but it doesn't play out anywhere. And the volume slider changes from Realtek HD audio to Realtek HD audio 2nd output on the volume slider, it seems like everything works, except well, the audio output/input with the driver installed.
 

jd2569

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Actually the microphone does work just fine if i change the sound output to sound blaster card so, looks like microphone works fine with driver, audio doesn't work with driver but works without. ¯\_(ツ)_/¯
 

laurence1211

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Today I cleaned my pc for a second time, this time including all my files (which I of course backed up on an external drive). It took a few hours to finish it but now windows has installed itself again. Unfortunately, the problem hasn't changed. Sound is still not working and the drivers we spoke about (Nahimic/Realtek) are still there where they were in device manager.

For cleaning up, I used the system recovery tool ("Reset this PC"). 2 Things that made me wondering about resetting:
1. In reset-setup, I could choose to reset 1 certain drive or all drives. I picked all. After that, it said it would reset D:\ (new SSD) and E:\ (old HDD). C:\ (old SSD, the drive with windows installed on it) wasn't there
2. After resetting, windows detected my PC as an Acer (brand of my old pc where my old SSD and HDD came from)

Because of that, after resetting I choose another option. I don't know what it's called exectly in English but it's in the same menu as the reset and I translate it as "start over with a clean installation of Windows". I thought that would be a part of resetting but apparently it isn't. HAlf an hour later I got a clean version of Windows and an (almost) C:\ drive. Unfortunately, still no sound... And more surprisingly: still Nahimic and Realtek as drives in device manager.

Could it be conflicting bloatware on C:/? I'm really out of ideas...
This isnt a clean install, try this though:



Make sure you tick the box to delete driver software on everything realtek where the option is available. And dont try to install anything after that.
 
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shaun99158c02dd

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Anyone had any luck with this? I'm having the exact same issue and have had zero luck trying to fix it. Pretty much tried everything at this stage.
 

jorikvanonn3fee063f

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Some news (spoiler: it's bad news) from my side...

With some help of a friend of mine, I downloaded a new version of Windows 10 from the website of microsoft on a clean USB. In BIOS I booted the pc from the USB. Now, I installed a totally clean version of windows on one of my SSD. Result: all possibly conflicting drivers (like Nahimic) are gone and the drive was completely clean except for the new Windows installation.

After configurating, I updated the pc with the regular available Windows-updates and after a reboot, still no sounds from jacks. In a last try, I downloaded Realtek-drivers from the earlier called website (this one) but still no result after a reboot.

I'm really out of ideas. PC is completely clean and still no result. Extra weird is that since is posted this thread a couple of other users are facing the exact same problem (or a similar problem) too. I'm pretty fed up now...
 

shaun99158c02dd

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Aug 16, 2020
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This makes no sense to me, I was using my headset 4days ago no problem and a windows update has knocked everything out. I’ve ordered a usb converter sound card to see if that has any luck but it’s frustrating that my only option that remains is to buy new hardware.
 
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