No video output on my new MSI GeForce RTX 2070 TRI FROZR 8GB

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Specs:
Ryzen 9 3900X
MSI GeForce RTX 2070 DirectX 12 RTX 2070 TRI FROZR 8GB
CORSAIR VENGEANCE RGB PRO 32GB (8GBX4)
Corsair Hydro Series, H100i RGB Platinum SE, 240mm Radiator

MSI B450 TOMAHAWK Max
Corsair CX Series 650 Watt 80 Plus Bronze




Just received my MSI GeForce RTX 2070 DirectX 12 RTX 2070 TRI FROZR 8GB last night, installed it and I get no video signal whatsoever. The Fans spin up and i've tried the hdmi port and all display ports and still nothing. I even tried a different display and still nothing.

My power unit is 650w and this card recommends 550w so I feel like I should have enough power. One thing is my first boot up I used my same 8 pin connector that I used on my last card the RTX 2060, and got no connection so I plugged in the remaining 6 pin thats dangling from that same cord and still nothing. Although I did notice the card sound louder and fans spin up faster when both power ports are used on the card. The only thing Ive been able to find online with a card very similar to mine is that sometimes you need to run two pcie power cables from your power supply to your graphics card. Have you heard of that?

I have an extra 8 pin port on my power supply that's not used and I ordered another pcie 8 pin to test it out but doesn't come until a few days. Just wondering if any of you have heard of this issue. It's always possible the card is a dud I've heard of that happening randomly. I just want to eliminate all possibilities before starting the return process as that will still take weeks to finally get a new card.
RTX 1.jpg
RTX 2.jpg
RTX 3.jpg
 
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I tried moving to 2nd PCIe port and still nothing. Does this issue have nothing to do with possibly needing two separate PCIe cables from my PSU into my GPU?
 

darkhawk

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Generally speaking, it shouldn't matter if you use 2 separate PCIe power cables or not. It should work once both power ports are occupied.
That being said, it couldn't hurt to disconnect the 8 pin connector you have installed, and install a separate cable that goes there and see if it works.

On another note, what are you connecting the PC to? Is it a TV? Is it an actual monitor?
Are any error codes displayed on the motherboards debug code?
 
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Generally speaking, it shouldn't matter if you use 2 separate PCIe power cables or not. It should work once both power ports are occupied.
That being said, it couldn't hurt to disconnect the 8 pin connector you have installed, and install a separate cable that goes there and see if it works.

On another note, what are you connecting the PC to? Is it a TV? Is it an actual monitor?
Are any error codes displayed on the motherboards debug code?
No error codes or beeps. the pc just boots like normal or sounds like it is. Im using an TV via hdmi and I have a display to hdmi as well. Ive used this TV before and works great. I even tried another TV and same issue. I ordered a seperate 8 pin pcie connector thats compatible with my PSU so I will try using this new cord as well as having two separate PCIe's going to my PSU as well. Although I'm hearing a lot more that I should still have a signal with one PCIe cable used like I have it.
 

darkhawk

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Use a monitor. Not a TV.
Even if 'it works fine before', if theres no error codes and no issues, it just means the TV isn't detecting the signal (which happens more often than you'd think), and that's why you don't see anything.

Willing to bet you throw it on a monitor and it'll work just fine.
 

darkhawk

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I asked those questions specifically because obviously it's a problem we've seen before. So I would really suggest just trying a real monitor and seeing if that works. If it does, then it probably just means the TV can't be used during the BIOS and boot up, but will most likely work fine in Windows. That's generally what we've seen.
 
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I will try that, just seems nuts since its never been an issue before. I had the GTX 1060 and RTX2060 before this card all using the same TV but its worth a shot. Atleast to help rule out the card.
 
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I asked those questions specifically because obviously it's a problem we've seen before. So I would really suggest just trying a real monitor and seeing if that works. If it does, then it probably just means the TV can't be used during the BIOS and boot up, but will most likely work fine in Windows. That's generally what we've seen.
So just borrowed my wife's monitor and same situation. No display detected. Ive started the return process with newegg so we will see what happens.
 

darkhawk

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Yeah. If it's not outputting directly to a monitor then the card is probably shot.
We've seen a number of instances where TV's just don't detect the signal until it's within Windows. No idea why that is, but it's something that we've seen numerous times before.
Most likely it just has something to do with how the TV's detect the signal compared to monitors. Or it could also just be that TV's would only detect the signal well on a certain port (usually named "PC" or "computer") as well.
Either way, yeah, if it's not displaying anything on a monitor, I'd agree that returning it is the best option.
 
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Yeah. If it's not outputting directly to a monitor then the card is probably shot.
We've seen a number of instances where TV's just don't detect the signal until it's within Windows. No idea why that is, but it's something that we've seen numerous times before.
Most likely it just has something to do with how the TV's detect the signal compared to monitors. Or it could also just be that TV's would only detect the signal well on a certain port (usually named "PC" or "computer") as well.
Either way, yeah, if it's not displaying anything on a monitor, I'd agree that returning it is the best option.
REALLY REALLY appreciate the help with all this!
 
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Yeah. If it's not outputting directly to a monitor then the card is probably shot.
We've seen a number of instances where TV's just don't detect the signal until it's within Windows. No idea why that is, but it's something that we've seen numerous times before.
Most likely it just has something to do with how the TV's detect the signal compared to monitors. Or it could also just be that TV's would only detect the signal well on a certain port (usually named "PC" or "computer") as well.
Either way, yeah, if it's not displaying anything on a monitor, I'd agree that returning it is the best option.
Just got my replacement card and I'm having the SAME ISSUE. no video output whatsoever but PC boots up like normal. I'm at a complete loss at this point and feel pretty shitty.
 

darkhawk

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I'm at a loss at this point. I would recommend contacting MSI directly to see if they can provide any further help.
 
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I'm at a loss at this point. I would recommend contacting MSI directly to see if they can provide any further help.
So the replacement card isnt the same MSI RTX 2070 its a Gigabyte RTX 2070 Super. Same thing happens where card lights up fans spin everything else in my case turns on but no signal. Ive tried removing my RAM and placing back and no change. I feel like my PSU should be fine as its 650w and my estimated use is 450w but I wonder if that could be the issue.
 

Nichrome

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I would suggest better quality PSU. CX series isn't even mid tier and I wouldn't pair it with such power hungry components.
 
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What exactly 850W? Low quality 850W will cause issues even under 50% load already..
I ordered the Thermaltake Toughpower GF1 850W. I just installed it and same issue. At this point I'm waiting for the new motherboard to come in and try that. Also trying to find a friend with a handy graphics card to throw that into my PC and help narrow it down.
 
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