Notebooks FAQs, Guides and Video Tutorials (Updated on Sep 21th 2020)

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Staff member
Apr 23, 2014
Top 10 Common Questions
1. Wireless LAN (Wi-Fi) and Bluetooth become unstable, disconnected or show the Code 10 error in Device Manager
Video Tutorial:​
2. How to troubleshoot display related problem
Video Tutorial:​

3. Dragon Center, Creator Center isn't running correctly or cannot be launched
UWP Dragon Center​
Video Tutorial:​
Win32 Dragon Center​
Video Tutorial:​

4. Battery charging information
Video Tutorial:​

5. Keyboard malfunction (no response, double typing, backlight problem)
1. Keyboard no response, double typing problem, please go to the BIOS setup menu, and check if the problem also appears when using the BIOS password function.​
If the problem exists in the BIOS, please contact the local service center for further help, or select the Category of the Web ticket as "Repair & Warranty" to report your problem.​
If the problem doesn't appear in the BIOS, we suggest you try to update the latest BIOS, EC firmware and reinstall the keyboard driver in the Device Manager.​
2. Keyboard backlight problem, please follow the following troubleshooting steps.​
(A) Check the specification of your notebook to confirm your notebook support keyboard backlight.​
- SSE keyboard with multi-color backlight.​
- SSE keyboard with single color backlight.​
- SSE keyboard without color backlight.​
(B) Remove the software of the external keyboard or mouse.​
(C) Update the latest EC firmware, SSE on the MSI website.​
(D) Reinstall keyboard driver in Device Manager.​

6. Fan noise
1. If you have the fan noise issue, follow the steps below to check the problem.​
A) Open Dragon Center or Creator Center, find the "System Tuner" page.​
B) Set the fan speed to lowest to check if the fan noise remains.​
If the noise only exists when the fan is spinning, we suggest you contact the local service center for further help or select the Category of the Web ticket as "Repair & Warranty" to report your problem.​
2. If the fan 2 is showing 0 RPM, please check if the system is using the discrete GPU (dGPU).​
The fan 2 only works when the dGPU is activated.​
You can check if the system is using dGPU by looking at the power button LED.​

7. Built-in camera malfunction
Video Tutorial:​

8. Where can I download drivers and utilities for my notebook utilities on MSI website.
1. Download the drivers and utilities on MSI website.​
2. Using MSI Driver & App Center or MSI Dragon Center/Creator Center (UWP) to have the latest drivers and utilities as well.​
Video Tutorial:​
If your notebook supports MSI Driver & APP Center.​
If your notebook supports MSI Dragon Center or MSI Creator Center (UWP), they have a built-in "Live Update" feature which helps you to get the latest drivers and utilities.​

9. How to restore Windows 10 system on MSI Notebooks?
Video Tutorial:​
System recovery will erase the personal data, please backup your file to external storage before the system recovery.​

10. Upgrade information
1. RAM (Memory) & SSD​
Compare your original RAM & SSD with the specification on the MSI website.​
Upgrade the RAM & SSD with the same brand and specification.​
or go to vendor’s website and search for compatible SSD/RAM.​
We suggest you upgrade the RAM & SSD at the MSI service center to keep the warranty and best compatibility.​
2. CPU & GPU​
Only the notebook with Desktop CPU (e.g. GT76 Titan DT series) supports CPU upgrade because other models have the soldered CPU & GPU on the motherboard and they don't support upgrade CPU & GPU to another generation.​

Find more Gaming Notebook FAQs before 27-October-13 HERE
[GT70]Camera not working.(May 3rd 2014)
[GS70 2PC/2PE] Game, Benchmark software instability issue. (May 9th 2014)
[GE60 2PE] Low microphone volume issue when using Skype. (May 9th 2014)
[GX60/GX70 Destroyer/3BE] Limited network connection issue. (May 26th 2014)
[GT72s 6QD] Airplane Mode Going Full Retard(May 14th 2016)
[GS40] Battery calibration.(June 14th 2016)
[GE62 6QD] Display problem with MSI GE62 6QD(June 16th 2016)

[Killer LAN adapter]
Memory occupied issue.(August 8th 2014)
[Intel WLAN adapter]
Intel AC 7260/3160 WLAN adapter WiFi connectivity issue. (Jun 17th 2014)
[Wireless Encryption Protocol support]
WiFi connectivity issue with WPA encryption. (Sep 12th 2014)
MSI true color shutdown problem!
Color gradients of notebook panel look ugly. How to change resolution and color depth? (Sep 21th 2016)
In-game stuttering/hitching & sound delay issue. (Sep 25th 2014)
Suggestions for getting rid of the game stutters.
Game FPS drops if removing the AC adapter on heavy loading status. (Sep 9th 2016)

How to fix the language in Killer Network Manager after the installation?
How to install the keyboard management tool - Hotkey Config on GS70 Stealth. (May 9th 2014)
How to install Killer?s LAN driver only (without the network manager)? (May 7th 2014)
How to setup MSI Matrix Display on MSI Gaming Notebooks? (August 1st 2014)
How to do a fresh install of Windows 7? (August 8th 2014)
How to redeem the 6 months free premium license of XSplit Gamecaster? (August 25th 2014)
How to efficiently install all needed drivers on the notebook? (October 23rd 2014)
How to upgrade GeForce GTX 980M graphics on GT72? (October 13th 2014)
How to install SSD and recover the pre-installed system to SSD on MSI Notebooks? (December 4th 2014)
How to set up my keyboard LED color and style? (Feb 25th 2015)
How to setup MSI Matrix Display on MSI Gaming Notebooks. (Aug. 2nd 2014)
GS60 S/PDIF digital audio part 1
GS60 S/PDIF digital audio part 2
How to upgrade your MXM graphic card?
Intel AC 7260/3160 Unstable Wireless Connection Fix
GT72 Dominator Pro - Headphone hissing
What should I do if system hangs on MSI logo and power off during the booting process? (Oct 18th 2016)
The fan is turned on and off repeatedly even though I enable CoolerBoost. What can I do? (Aug 31th 2016)

Information of MSI Gaming Notebook?s storage device option (Jan 15th 2015)
Introduction of MSI pre-installed programs. (August 26th 2014)

[Game Master]
How to increase FPS of games?
PC Game Tweak Guides

Find more FAQs HERE.
For more guides, please click: Ask A Question
Or visit our MSI service centers for worldwide RMA services.
Last edited:


New member
Jun 13, 2016
Thanks for the useful information, will share to my friends who are using MSI as well ;)


Mar 22, 2013
tons of QA been listed here and mostly helpful for engineer or people who encountering problems. thank you msi!
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