Notebooks - FAQs - **Please read first!**

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Stu

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"My webcam doesn't work!"

Before you can use your webcam, you must first TURN IT ON.

Depending on your notebook, there is either a keypress combination (eg Fn+F6 on Wind U100) or there is a dedicated button which will do this.

Please refer to the user manual provided with your notebook for how to do this. If you have lost or discarded your manual, you can download it from the MSI website.


"The webcam is activated, but how do I use it?"

You must use some software that can work with the webcam, such as Windows Live Messenger, or Skype.


"The webcam is turned on, but I just get a black screen in Skype/Messenger"

See these documents from MSI UK Support:
http://uksupport.msi.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=22&nav=0
http://uksupport.msi.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=48&nav=0
 

Stu

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Does my notebook have Bluetooth?

Bluetooth is an optional feature on most notebooks. If it won't turn on, or drivers won't install, then check the spec sticker on the box to make sure that your notebook actually comes with bluetooth hardware, as if it doesn't then nothing you do will ever make it work!


This sticker shows that this notebook comes with Bluetooth hardware. If 'BT EDR' is not listed here, then it is not included.


There will also, like for the wireless, be a silver sticker on the base of the unit, which tells you which Bluetooth module is installed. Again, if you see no sticker like this, then there is no Bluetooth inside.


How do I turn on the Bluetooth?

As with the webcam, there will be a keypress combination, or a dedicated button, which will turn the Bluetooth on and off. Again, please refer to the User Manual provided with your notebook for how to do this, or download it from the MSI website.
 

Stu

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How do I turn on the wireless?

Once again, depending on your notebook model there will be either a keypress combination, or a dedicated button, which will turn on or off the wireless LAN. Please refer to the User Manual supplied with your notebook for how to do this.


Which wireless card do I have?

Please refer to this PDF:
http://eu.msi.com/html/pdf/wireless_note.pdf
 

Stu

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Lithium-Ion batteries, please read... Originally posted by Bas:

If you want to use your laptop battery as long as possible, then use this guideline:

1: First time usage, do not start the notebook right away, but charge the battery FULL before turning the machine on.

2: Never ever drain the battery totally, best recharge before 10% is reached or when ever you can.

3: Do not put the laptop in the Sun or use it at very HOT places, high temps reduce the lifetime greatly.

4: Do NOT store your battery for longer periods of time, best recharge every few weeks or keep it recharged.
I advise to keep it in the laptop, although some prefer doing AC without, however it must be kept charged always! (inserted does that).

5: Do NOT pressure the battery to maximum current levels, Lithium-Ion do not handle that well, this means overclocking and gaming on batteries.
No matter if it's called a gaming laptop, game on AC, at all times.

If you want to read more: http://en.wikipedia.org/wiki/Lithium_ion_battery

Also this is a must read: http://electronics.howstuffworks.com/lithium-ion-battery.htm

I suggest you read it as these batteries can be killed quite easily if you use them the wrong way.
If somebody tell you to drain it totally empty, then they don't know what they are talking about and you are well on your way to kill it.

A well handled Lithium-Ion battery lasts minimal 3 years (but will die after time), no matter if you use it or not, but when misused it can be over in days.


Battery light blinks 'orange' [See ***]

This indicates there is a problem with the battery. If it is still under warranty, you can contact your reseller or MSI and ask for it to be replaced under warranty. If the battery is out of warranty, unfortunately you'll have to purchase a new one.

***


While plugged into AC power, battery status is "97%, not charging"

This is normal behaviour. Once fully charged, the notebook will stop charging the battery. Once the battery level reaches 95%, the battery will be charged again. This prevents the battery from being damaged from being constantly charged, and slightly reduces power consumption while plugged into the mains.
 

Stu

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Which touchpad is in my notebook?



Please tap the sensitive area on the upper right corner and lower right corner of touchpad, if the scroll bar can slide normally, then the vendor is Sentelic. The other vendor is Synaptics, if you want to use the function of scroll bar, which scrolls by sliding your finger up and down the right of the touchpad, please use the Synaptics driver.


Sentelic driver

For added functionality for Sentelic touchpads, download the driver from here:
http://eu.msi.com/service/download/nbdriver-14980.html

Synaptics driver

For added functionality for Synaptics touchpads, download the driver from here:
http://eu.msi.com/service/download/nbdriver-14973.html
 

Stu

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Where are the 64bit drivers?

With the exception of some new notebook models, mainly in the USA market, MSI only ships their notebooks with a 32bit OS pre-installed, and therefore only officially supports and provides driver downloads for 32bit operating systems (Windows 7, XP and Vista).

However, in many cases, the driver downloads, while listed as only for 32bit OS, may also include 64bit drivers also, depending on the hardware vendor supplying the driver.

The easiest way to check is to download and extract the driver ZIP file and examine the contents. If you see a 'AMD64' or 'x64' subfolder, then you are in luck, and the archive contains the 64bit drivers also.
 

Stu

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Will breaking the 'warranty void if removed' sticker invalidate my warranty?

You can upgrade your notebook, by adding in more memory, replacing the HDD etc, without invalidating your warranty.

You'll have to break any 'warranty sticker' you see covering a screwhole in order to do so, but providing you do not cause any damage in the process, your warranty will not become void.

***NOTE: Below MSI upgrade rules does not apply to units bought through stores which hold their own warranty, service and support (such as Argos), please always check first with your place of purchase if their own procedures apply for your unit or are you under warranty directly with MSI***

To upgrade the memory or harddrive the warranty seal has to be broken, this however will not void the warranty as the user is allowed by the European law to upgrade his memory and harddrive.

Note that MSI does not give any warranty for your purchased RAM/HDD, nor does it give warranty for any problem resulting from your added RAM.
We do not provide warranty on software so you can install your own OS as you please, as long as it won't damage the hardware. As for VGA upgrade, we allow only memory and HDD upgrades, GPU upgrades will not be covered under warranty, we also do not upgrade such therefore if you do choose to do it the warranty would be void
If you are not confident or unsure how to replace your components, you should seek assistance from your nearest MSI Service centre.

>>How to contact MSI.<<
 

Stu

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Do I need to register my product to get my warranty?

Only in the USA and Canada. You should register your notebook here:
http://www.msimobile.com/productreg/productlogin.aspx


How do I contact MSI Support?

UK: http://uksupport.msi.com/notebook/

Europe: http://support.msi.eu/

USA & Canada: http://us.msi.com/support/sup_NBService.asp

Australia: http://au.msi.com/RMAForm.xls

For everywhere else in the world, visit http://support.msi.com/

Fill in the online form, and then check back later by logging back into the above link, where you should see a response. Please note that you will only see a response at this page, you won't receive any email response. Please make your query as clear and descriptive as you can; poorly worded or vague requests will likely only receive generic or no responses.
 

darkhawk

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Just bumping this to the top.
I updated a bunch of the formatting, added product pages, and added a few other issues. Hoping to use this FAQ a bit more in regards to common issues on the forums.
 
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