NVMe drive not detected after install on Z390-A PRO

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hwangman8156c02de

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I just installed my first NVMe drive (Samsung 990 Pro) on my Z390-A PRO board. After install, I confirmed that the drive wasn't detected in Disk Management. I booted into BIOS and saw that the M2_1 slot entry lists a model # of TC58NC1000 with a capacity of 0GB.

Based on research I did prior to the purchase of the drive, I knew that the overall speeds wouldn't be as fast as advertised, but that the mobo should auto-select whatever the fastest speed available is. Is the BIOS information telling me that the drive is detected but not compatible with my system at all?
 
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curious. the TC58NC1000 is a Toshiba SSD controller chip used inside certain solid-state drives such as Toshiba.
the TC58NC1000 controller would never be used in a Samsung 990 Pro NVMe SSD. The Samsung 990 Pro uses Samsung’s proprietary in-house controller, known as the Elpis or Pascal is a controller. also, the Samsung 990 pro is a PCIe 4 device. It is supposed to work in a pcie 3 slot but at a reduced speed.
you state the drive was not detected my windows disk management. meaning there was absolutely no entry that could have been the samsung 990. if there is a drive listed by disk management that you do not recognize, it could be the 990. it would require you to format the drive and assign a drive letter.
 
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With that kind of odd drive name listed in the BIOS, you might have been scammed. As has already been posted, it would never report such a name for itself, not even if it was defective. So that is a huge red flag. Where have you ordered the SSD? Can you upload a photo of the SSD?
 
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laportein151f02d0 said:
curious. the TC58NC1000 is a Toshiba SSD controller chip used inside certain solid-state drives such as Toshiba.
the TC58NC1000 controller would never be used in a Samsung 990 Pro NVMe SSD. The Samsung 990 Pro uses Samsung’s proprietary in-house controller, known as the Elpis or Pascal is a controller. also, the Samsung 990 pro is a PCIe 4 device. It is supposed to work in a pcie 3 slot but at a reduced speed.
you state the drive was not detected my windows disk management. meaning there was absolutely no entry that could have been the samsung 990. if there is a drive listed by disk management that you do not recognize, it could be the 990. it would require you to format the drive and assign a drive letter.
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Disk Management did not show any unused or unexpected drives when I had it connected.
citay said:
With that kind of odd drive name listed in the BIOS, you might have been scammed. As has already been posted, it would never report such a name for itself, not even if it was defective. So that is a huge red flag. Where have you ordered the SSD? Can you upload a photo of the SSD?
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The drive was ordered brand new from Amazon and arrived still sealed. It's this model.
 
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Sadly, sometimes it doesn't matter if it was sealed or not, the scammers have ways to open/bypass the seal, swap the drive with a much cheaper or even defective one (while also putting the sticker of the original drive on it), then re-seal it to appear like it's unopened. Then they return it to Amazon, who are none the wiser, and it gets recirculated into their stock for that model. With any luck, they can still trace back who originally returned it, but that's not our immediate concern here. So with all that in mind, that's why i asked for a photo of your particular drive, front and rear if possible. It can be cleared up very quickly then if it's an original 990 PRO or not.
 
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citay said:
Sadly, sometimes it doesn't matter if it was sealed or not, the scammers have ways to open/bypass the seal, swap the drive with a much cheaper or even defective one (while also putting the sticker of the original drive on it), then re-seal it to appear like it's unopened. Then they return it to Amazon, who are none the wiser, and it gets recirculated into their stock for that model. With any luck, they can still trace back who originally returned it, but that's not our immediate concern here. So with all that in mind, that's why i asked for a photo of your particular drive, front and rear if possible. It can be cleared up very quickly then if it's an original 990 PRO or not.
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Great call, and now I'm feeling like an idiot. I can now clearly see the "Toshiba" labeling under the front-side sticker and on the back-side of the drive...what the heck? I'll be reporting that to Amazon now. Thank you so much for the advice.

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hwangman8156c02de said:
I can now clearly see the "Toshiba" labeling under the front-side sticker and on the back-side of the drive...what the heck?
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Plus there's no green Samsung PCIe M.2 SSDs for end-users (only some OEM ones for use in notebooks and such). https://www.techpowerup.com/review/samsung-990-pro-2-tb/2.html

But yes, the original sticker alone will be able to fool many people who are not that familiar with the looks of the drive. Hopefully Amazon can replace this with the proper one quickly, and maybe even track down somehow who did this, because they are the victim as well, just as you are.

laportein151f02d0 said:
it is very hard for me to believe how this can happen and who is responsible for such a crime.
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Yes, it's saddening. This happens with RAM kits too, even CPUs sometimes. Everything small and valuable which can be opened using tricks that don't break the seal, or only break it temporarily, some scammers (for lack of a better word) will try to swap with something worthless, return it, and get their money back, scamming the vendor and the next buyer. It is difficult to detect for the vendor too, because from the outside, even if the package has a plastic window, the weight and the appearance will usually be almost completely identical, with the seals intact, so only the next buyer will discover the truth.
 
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Nichrome said:
Avoid amazon for this kind of products. It happens all the time, unfortunately.
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Not sure what you are talking about. I ordered this exact product from Amazon in June 2025 and had no issues, so it doesn't happen all the time. Amazon has a free 30-day return/replacement policy. It is possible the Amazon got scammed, but that can happen to any vendor. If you can't trust a vendor like Amazon for a product like this, then who can you trust? The only alternative, if you don't trust vendors, is to order directly from the manufacturer if possible.
 
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Amazon is full of 3rd party sellers, as well as other customers who return "unused" product just like can be observed in this thread.
Anything expensive I order from retailers I trust (Overclockers and Scan in the UK). Or from manufacturer. I also record an unboxing in case something would be missing (I ordered a Garmin watch from Amazon and read reviews it may be missing from the box..).
 
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