Optix G272 horizontal lines and black screen

[juansef915aa02e5]

Since I built the pc and installed windows it updated drivers and shows a horizontal line and the screen turns black, I use DDU and it works correctly until I install the drivers again, I guess the problem is due to some driver incompatibility but I can't find a solution.

 

[darkhawk]

Are you sure it's not the GPU maybe? I dunno. That seems strange, if I'm honest.
What does your system look like? See : >>Posting Guide<<

 

[juansef915aa02e5]

I thought the same thing, but I connected it to the Tv, to a friend's monitor and it works without problems so I don't understand.

Board: X570 Aorus Elite
BIOS: mb_bios_x570-aorus-elite_f37d
VGA: MSI RX 6800XT Gaming Z Trio
PSU: EVGA G5 Supernova 220-G5-1000-X1 1000 G5
CPU: Ryzen 5 5600g
MEM: 2 x 16 Gb 3600 MHz Teamgroup T Create Expert
SSD: Western Digital Green WDS100T3G0C 1TB 3200 Mb/s
COOLER: Standard (Cooler that comes with the cpu )
Keyboard: Black Shark SIXGILL K4
Mouse: Razer Viper Mini
OC: None
OS: Windows 10 64bit Professional

I actually bought a RX6800XT Gaming Z Trio GPU but I am also having problems with that component.
At the moment I use the integrated gpu in the cpu on the tv.

 

[bykyze152202cf]

I have the same problem, a temporary fix to at least use the monitor (if you NEED it for work/school) for me was to set the refresh rate to 60hz. I to have pondered on it maybe being a GPU issue, but I am more sided with it being a refresh rate display problem with the hardware. I myself have applied for a repair as I ordered it last year with a 3 year warranty, I would suggest you do the same unless you find anymore information out

Attached is my monitor doing the same thing, I own a MSI Optix G241

 

[dillan12112c802ab]

I also have the optix g272 27 inch monitor and bought it brand new from Walmart and it eventually did this I have yet to find a fix

 

[bykyze152202cf]

I also have the optix g272 27 inch monitor and bought it brand new from Walmart and it eventually did this I have yet to find a fix

when I sent mine for repair, MSI confirmed the issue is that the screen itself had overheated and fried itself, but they couldn’t find me the parts to replace so I got a full refund instead. I suggest applying for a repair asap as they take a very long time to get it back to you

 

[dillan12112c802ab]

when I sent mine for repair, MSI confirmed the issue is that the screen itself had overheated and fried itself, but they couldn’t find me the parts to replace so I got a full refund instead. I suggest applying for a repair asap as they take a very long time to get it back to you

What if I don't know if I have a warranty because it was from walmart?

 

[bykyze152202cf]

What if I don't know if I have a warranty because it was from walmart?

Take it back down with the receipt and try get a refund or just information in general I guess

 

[donaldlowery19915a502e7]

I have the exact same problem with my G272. Mine is under warranty but past Walmart's return period. I started an RMA for it, but MSI wanted me to pay for shipping it myself. I was quoted around $100 to ship a monitor that originally cost me $120 so that didn't seem like a good idea. Did you have to pay to ship yours for repair?

I originally noticed the lines appearing while at 144hz. They slowly grew upwards on the screen until the point at which they now take up about 2/3 of the screen. I lowered the refresh rate to 120hz and the problem went away for about a month. But now it is starting to have the same issue at 120hz. It is behaving as if it is slowly degrading, which means eventually I will have an entirely dead monitor. I feel like I was scammed.

I've attached photos of my monitor failing at 120hz and 144hz.

 

[deltaxzombie15cb02ee]

Ive had this same exact problem on both my original one bought from walmart AND the replacement I got sent when I rma'd the original. Not worth to rma it again since the shipping cost will be almost 3/4 the price of buying a new one. Currently have to run mine at 110hz but everyday I have to fill the monitor with a blank white image to "warm up' the pixels for 10 minutes to stop the flickering and lines. Will eventually have to lower the refresh rate and keeping repeating the cycle

 

[biggiedickie42157202d8]

I'm having the same problem at 144hz. Connected to a gtx1660 over displayport. It goes away when I put bright images up, comes back after some time with a dark background. Goes away if I drop it to 120hz or below. Unfortunate.

 

[gowtham.rk15d602e6]

Did anyone get a chance to fix this on your own?

I am facing the same problem with MSI Optix G271

 

[camilo.kengua15de02ec]

Since I built the pc and installed windows it updated drivers and shows a horizontal line and the screen turns black, I use DDU and it works correctly until I install the drivers again, I guess the problem is due to some driver incompatibility but I can't find a solution.

Bro, me pasa lo mismo con un monitor AOC de 27', que solución le encontraste? era del monitor o el procesador?

English: the same thing happened to me with my AOC 27g2 monitor, do you know if it's the monitor or the processor? I use the Ryzen 5 5600G and at first it happened to me with 144hz, then I went to 120hz, now with 100hz the same thing is starting to happen :/

 

[camilo.kengua15de02ec]

I have the exact same problem with my G272. Mine is under warranty but past Walmart's return period. I started an RMA for it, but MSI wanted me to pay for shipping it myself. I was quoted around $100 to ship a monitor that originally cost me $120 so that didn't seem like a good idea. Did you have to pay to ship yours for repair?

I originally noticed the lines appearing while at 144hz. They slowly grew upwards on the screen until the point at which they now take up about 2/3 of the screen. I lowered the refresh rate to 120hz and the problem went away for about a month. But now it is starting to have the same issue at 120hz. It is behaving as if it is slowly degrading, which means eventually I will have an entirely dead monitor. I feel like I was scammed.

I've attached photos of my monitor failing at 120hz and 144hz.

the same thing happened to me with my AOC 27g2 monitor, did you find a solution? Idk if its only the monitor or the processor

 

[chiapponeb12a702b0]

I have the same problem with my G271. Most of the reports of this kind of issue I found were about MSI screens, so I guess I'll try another brand next.

 

[nando200157202db]

i have the same problem with my msi optix g272, it seems it does not have any solution, i can only use it with 85hz now, and is slowing getting worse and worse. i totally regret buying an msi product, never doing it again.