Optix MAG272CQR Power Save Mode Problem?

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Hey All,

Just got an Optix MAG272CQR a little over a month ago. I noticed that when I lock the computer (Win +L key) and walk away from the computer for more than 10 min the monitor will go blank (like you'd expect when Windows sleeps) but there is still power to the panel. My other monitor (a cheap 24in Dell) will correctly enter power save mode and turn off the panel when no signal is detected. It's as if the MSI monitor is always detecting a signal (even though it's a black screen) and therefore never enters sleep mode.

When I move the mouse to wake the machine the monitors both come back, except because the MSI monitor never actually went into power save mode the program I had on the small Dell monitor will be moved to the MSI monitor.

I've never seen a monitor go blank but retain power to the panel like this before but I would like the monitor to correctly enter power save mode. I've looked through the Gaming OSD software and played with the buttons on the back of the monitor but cannot find a setting that would control this function. Adjusting the Windows Power and Sleep settings doesn't make a difference, power stays live to the panel even though the screen has gone blank.

I am running Display Port to the MSI monitor directly from the nVidia RTX card outputs (rather than from the motherboard DP output) and HDMI directly out to the Dell monitor (rather than using the motherboard HDMI output).

Any suggestions on a setting I can adjust to fix this?

Thanks,
Mike
 

fauc

Active member
SECOND LIEUTENANT
Joined
Nov 21, 2019
Messages
734
Please set "Auto Scan" to OFF for checking again.
If without "Auto Scan" item, please sent it to MSI RMA for updating firmware to latest.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Where do I set the "Auto Scan" setting? I didn't see anything like that in the software. Is there a physical button?

Thanks,
Mike
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Please set "Auto Scan" to OFF for checking again.
If without "Auto Scan" item, please sent it to MSI RMA for updating firmware to latest.
Just following up on this. Where do I turn off the Auto Scan?

Thanks,
Mike
 

fauc

Active member
SECOND LIEUTENANT
Joined
Nov 21, 2019
Messages
734
"Auto Scan" item is on "input source" sheet on GAMING OSD.
Not physical button.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Unfortunately, there is no option in my GAMING OSD for auto scan within the input source menu. Only options are HDMI x2, Display Port, and USB-C.
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
I have a similar problem with a MAG301CR. It seems like the backlight stays on when it's supposed to be sleeping. I don't have any 'auto scan' setting in the OSD either. I have an old HP as a second monitor and it appears to shut off properly when the sleep cycle starts. Is there a way to fix this on the MAG? Perhaps I can update the firmware myself? Or do I need to also RMA it?
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
I have a similar problem with a MAG301CR. It seems like the backlight stays on when it's supposed to be sleeping. I don't have any 'auto scan' setting in the OSD either. I have an old HP as a second monitor and it appears to shut off properly when the sleep cycle starts. Is there a way to fix this on the MAG? Perhaps I can update the firmware myself? Or do I need to also RMA it?
So, funny you should mention it. I was talking to a few other people on reddit this afternoon about this problem, we've had a long thread going for a few months now. Turns out that many of these MSI monitors need a firmware update. Currently it appears that the FW .10 does not have the autoscan feature. However, FW .15 does. You can check your firmware version in the OSD software, it will be down in the lower right corner of the red pop up, the one where you can adjust your settings.

Apparently, the newer monitors that ship with the FW .15 sleep correctly, while any of the older monitors without this firmware update do not sleep correctly.

I have not gotten any official confirmation from MSI yet and I do not expect to as I have called several times about it with no resolution. Everyone who calls their support line is told they have to RMA their monitors to have the firmware updated, which can take 10-30 days. We also have to spend the money to ship the monitor to their facility in California, which comes to around $100 or more. MSI will not cover this expense even if the monitor is under warranty. For someone like me, who has two monitors with this problem, it isn't worth it. I could buy a whole new monitor for that cost.

Choice is yours I suppose. It would be nice if MSI would give official confirmation of this issue on this thread and offer to pay for the shipping to have this fixed since it is VERY clearly a problem with their firmware and should have never been shipped like this. I'd hate to see this problem start showing up in customer reviews, as I know of at least a dozen people who are having this issue just from reddit alone.

The other option would just be to allow the customer to update the firmware themselves. This would be my ideal solution and I am hoping that MSI will make this possible in the very near future.
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
Thanks for this update. It looks like my firmware version says 'FW.020', which sounds like it's way behind the current, unless the 301s have a different versioning scheme. It would be nice if MSI could provide some guidance on how to update the firmware. I have a hard time understanding why every other electronic product has a capability for users to update firmware (such as their motherboards and video cards), but monitors cannot.
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
I'm not sure if this offers any help or not in diagnosing what's wrong, but a few things I've noticed is that when my computer first switches to sleep mode, the monitor goes completely black at first. During this period, the power led stays white. Then, a few seconds later, I'll see an icon pop up with the letters 'DP' with a line going through them. I am guessing this indicates that the display port link my monitor is using has disconnected. After I see this icon, that is when the monitor's backlight comes on, as if there is still something trying to power it, but the power led turns red, which should indicate it is in low power state.

My monitor used to sleep properly before, but it seems like some time in the past week it quit behaving correctly. I had been on Windows 10 1909, but recently a Microsoft tech initiated an update to Windows 10 20h2 in order to update my product key, so I'm not sure if that's what triggered this problem. I also recently updated my video card, so perhaps that did something. Although I'd rather not, I might have to try reverting these things to see if it restores proper behavior again.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Thanks for this update. It looks like my firmware version says 'FW.020', which sounds like it's way behind the current, unless the 301s have a different versioning scheme. It would be nice if MSI could provide some guidance on how to update the firmware. I have a hard time understanding why every other electronic product has a capability for users to update firmware (such as their motherboards and video cards), but monitors cannot.
So I just checked both my MSI monitors and I have FW.010 for my MAG322CQR and FW.015 for my MAG272CQR. Neither one will sleep correctly when they are both hooked up via display port to my desktop. They WILL sleep correctly when they are hooked up via display port in a single monitor configuration.

I am going to go ahead and assume that each monitor line has a different numbering system, so I can't say for certain which one yours should have. According to a few people on reddit, though, the newest firmware has a "on/off" toggle in the "input source" menu for the Autoscan feature. If it's there, it can be disabled to help the monitors sleep. If it's not, it needs new firmware, whatever version number your particular model needs.

I agree with you, though, we need firmware updating software for the monitors and it could easily be done with a standalone package installer.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Here are several reddit threads with dozens of us discussing these problems. Many of us feel that this is not a problem limited solely to MSI, though. Apparently that are lots of monitor manufacturers that have similar issues and there is no single thing that is consistent within each of our stories. At this point most of us believe that it's a combination of factors, including Windows functionality, display drivers, the monitor firmware behavior, and possible other things.

https://www.reddit.com/r/MSI_Gaming/comments/i7ar61
https://www.reddit.com/r/MSI_Gaming/comments/i1bezs/_/gk1uvb0
Picture of the autoscan options on another person's monitor with FW.015:
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
I observe the exact same behavior. If I unplug my second monitor, the MAG goes to sleep properly. What I notice is that there is a beep sound as if a component is disconnecting when the monitor enters sleeps properly. With the second monitor plugged in however, the beep sound does not occur and the MAG backlight stays on.

I reverted my Windows to 1909 to see if that changed anything, but it appears not to. I am wondering if the issue has something to do with my nVidia card. I seem to recall the monitor sleeping fine when I had an older AMD gpu installed. I tried reinstalling video drivers, but that hasn't changed anything either.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Unfortunately, we've all tried those same steps you have and nothing seems to work. You're correct in assuming that Window's "deregisters" the monitor and then picks it back up again within a few seconds. I would love to be able to tell you that drivers, rollbacks, Windows settings, or reinstalls will help but it almost certainly won't. Many of us have been working on this issue for months now to no avail.

I will note, though, that I just updated my MSI RTX 2070 Super to an EVGA RTX 3070 XC3 Ultra and the problem has actually changed for me. Now when Window's tells the monitors to go to sleep they actually DO lose power to the panels, though the indicator lights remain white, rather than turning orange like they are supposed to. It's close enough to a fix for me since all I really care about is not keeping power to the panel itself. I likely won't RMA my monitors because of this new development. I'll just wait until MSI gives us the ability to update the firmware via download.

One tip I can give you; set up your MSI monitor via HDMI and the other monitor via Display Port. This should help it function correctly. You'll likely lost some refresh rate since the HDMI will kick it down to 144hz (assuming you are at 165hz now) but this was what I did with mine and it was a good temp fix.
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
I've been checking on nVidia's forums and notice that there have been a lot of people posting about similar issues with different monitors, so I'm starting to think it may be an issue with the nVidia cards or their drivers. I will test your suggestion to use an hdmi cable and see if that helps any. I'll post back if I discover anything useful. Thanks for the suggestion.
 

jdruss150702d0

New member
Joined
Jan 31, 2021
Messages
6
Mike, I haven't yet tried your suggestion to replace the display port connection with hdmi, but I did swap in my old AMD RX 480 card into my system, and I can confirm that my dual monitor setup now shuts down properly when the sleep cycle initiates. That leads me to believe that the problem stems from the nVidia GPU. So I've decided to RMA the gpu because of this and some other issues I've had with it. Hopefully a replacement card will result in a better experience.
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
Well, good luck! I wouldn't personally hold out any hope that it's truly a defect. I am still convinced that it's a problem with the new drivers and/or Windows settings related to the graphics cards combined with the autoscan feature on the monitor itself. Something about the way these things interact with each other in combination seems to be causing the issue for many people. It also doesn't appear to be limited to any particular make or model of monitor, GPU, or software combination.
 

ravaged115b302e7

New member
Joined
Apr 30, 2021
Messages
1
hi, i also have a optix mag272cqr and mine also keeps the panel active when it should turn off, i have a 3080 graphics card thats not made by msi, if the only options is to RMA at our cost does that suggest that a refund would be possible as its not performing as the specs sheet states?
 

Mike LA Tron

New member
Joined
Jul 11, 2020
Messages
15
hi, i also have a optix mag272cqr and mine also keeps the panel active when it should turn off, i have a 3080 graphics card thats not made by msi, if the only options is to RMA at our cost does that suggest that a refund would be possible as its not performing as the specs sheet states?
You could try, but I don't think they'll give you a refund since the issue is fixable via an RMA. You might also be able to return the monitor to the place where you purchased it and tell them that it doesn't function properly, the store can then send back to MSI. I have not RMA'd either of my monitors because I am not going to pay hundreds of dollars just to make them sleep correctly.
 
Joined
May 23, 2021
Messages
3
Hello.
I'm from Italy with recently bought MAG322CQR and MSI RTX3080 graphinc card.
I did RMA to MSI under warranty because the monitor shown this backlight on issue plus another issue, luckily everything was free of charge including shipment. FW version was 0.10 and has no AUTOSCAN option.
When i got the monitor back (it tooks just 4 days! very fast service), the second issue has been solved (-> monitor main board replaced), while backlight issue hasn't, and firmware version was not upgraded.
Talking with MSI support, they explained that for my monitor model there wasn't any update. More: even if monitor P/N is the same, it may have different LCD panel revision, so depending on it, FW upgrades may be different because of that.

BTW, i'm still living with this annoying backlight issue, I did a lot of experiments without any success, but i've maybe some interesting feedback.
Currently, the monitor goes off correctly (including backlight) if I use:
- RTX3080 HDMI output instead of display port
- Motherboard HDMI or Display port (intel chipset)

Also, when using RTX3080 Display port, the monitor goes off (including backlight) when i enable the "second screen only" mode (second screen is TV connected thorugh an HDMI extender).
In particular, this latest behavior make me think that the hardware of monitor, graphic card and computer can fully support the screen standby, but for some reason (software? driver?) this mode is not triggered whene the auto-screen off event occours. Or better said, this mode happens but lasts very few seconds, after which the backlight come back on ad the OSD shows for a while the "DP" label. It sounds like the RTX3080 DP doesn't really turn off as the Motherboard DP did or when "second screen only mode" is enabled.

....damn....
 
Last edited:
Top