Optix MPG321UR-QD wont re-awaken when it goes to sleep while PC is on

Cypher_88

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Mar 3, 2022
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They will need to release a firmware update to fix this. Who knows if they even care, but in its current state, would strongly not recommend the purchase of this monitor.

The Xbox version is the same monitor but with extra stickers :p
 

tristanpop15fd02e9

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Apr 14, 2022
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I changed the power button to Standby and turned off auto scan for the HDMI DP etc and that seems to resolve it, will update. But I agree shouldn't have to turn off these features for this not to happen and yes the xbox one is indeed the same, it also has FW102
 

rrankin161202ee

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I'm having this issue now too. Had that monitor for a few days. My EVGA 3060 is using DP to this monitor and HDMI to a Samsung. The samung wakes up fine. This MSI monitor stays off and I have to try pressing so many random buttons to try to get it to wake up... WTF... how did this pass inspection?
 

Cypher_88

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Just updated the firmware to the latest version.

They now have three firmwares to download. Scaler, MCU and Joystick.

The SOP (standard operating procedure) is pretty poorly written. But make sure you update gaming OSD first to get the right button to update each respective component of your monitor. I updated the Scaler and MCU firmware. My joystick firmware was already the latest so didn't require an update.

Theres now a "premium" colour profile which appears to be an inbuilt ICC profile (not sure if its saved into the monitor but woohoo?). Will be useful for those with a hardware calibrator. I haven't tried it with my Xrite i1 display pro, but will do so when i have more time.

More importantly, does this fix the annoying wake from sleep issues? Testing now......
 
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Hello,

Didn't notice this change in the Gaming OSD, but where are you finding the latest firmware? As the monitor page still only has the .017 FW.

And where does the "premium" color profile appear?

But do hope this maybe solves the wake up issue?
For me the "workaround" wasn't the Auto-brightness, since I don't use that.

But it's that I can't have any other monitor plugged in alongside with this one without the darn won't wake issue. Before this monitor I had another 4k Monitor and then had my TV (HDMI) plugged in with it. Now with this monitor, I have to have the HDMI unplugged and it'll wake up. If I have it plugged in, or another monitor via DP, then the no wake up issue occurs again.

Also sidenote, but if you use Win10's Nightlight, seems upon wake up the dimming stays intact rather than going back to normal? Sorry to side-track it a bit.
 

Cypher_88

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Premium color profile appears in the monitor settings as well as in gaming OSD. It lets you select between 3 colour calibrated profiles. Appears to be saved in the monitor as well.

So far my monitor has slept 3 times and has woken up successfully all 3 times. It does take a little longer to wake up than previously, but I'll take consistency and reliability over speed.

Lets see how it fares in the upcoming week of use!
 
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Guess I'm just blind to see where that is... but again, as you mentioned this may be due to new firmware update and not just from Gaming OSD.

As mentioned I'm still on 017, and that's what the site lists as well.

Originally was thinking new Gaming OSD allowed for it to automatically check for Firmware version, not just manually updating (from grabbing from site)
*EDIT:
Seems all the diff Firmwares have been posted. Testing.
 
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Cypher_88

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After testing this for a week or two now, monitor has not had any issues waking up from sleep anymore.

Good stuff. :lalala:
 

MIB200156602d7

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Sep 23, 2022
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I see this chat his stopped on may 28 But I have the same issue with an MSI monitor
Optix MAG274QRF-QD im on the latest firmware .20 and its driving me nuts
 

d4nny-gr4n158d02e3

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I know I'm necroing the hell out of this thread, but October 2022 and this monitor is STILL doing this - I bought it a few weeks ago and it was fine on my 3090, but on an MSI 4090 it is all over the place.

It sometimes wakes up, mostly doesn't - it especially doesn't work during POST. AT ALL.

I have updated the latest firmware but that hasn't made a difference, and unfortunately, MSI ignore all support queries now so...

What am I to do?
 

mtlscrea15e702f1

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For me it's the same issue.... again!
I have 2 monitors plugged via Display in my 3080TI.... and they still go asleep on boot.

I was wondering if it was the motherboard (AM5 X670E) or the GPU or the Monitor...

When I boot the computer, the monitors wakes and then goes back to sleep (no display signal) ... I can't even see the ASUS logo etc... And then, if I'm lucky, they will awake on the Windows login screen (if they don't i can force them but turning them off and on).

Because of the not waking up situation, if i need to go in the bios, I need to plug the monitor directly in MOBO and not the GPU.

Got all the firmware updated and was a little better but still...
It sucks because the monitors are soo nice but it'S hard to recommend them when they are not working so well...
Hope MSI will fix them....
 

d4nny-gr4n158d02e3

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For me it's the same issue.... again!
I have 2 monitors plugged via Display in my 3080TI.... and they still go asleep on boot.

I was wondering if it was the motherboard (AM5 X670E) or the GPU or the Monitor...

When I boot the computer, the monitors wakes and then goes back to sleep (no display signal) ... I can't even see the ASUS logo etc... And then, if I'm lucky, they will awake on the Windows login screen (if they don't i can force them but turning them off and on).

Because of the not waking up situation, if i need to go in the bios, I need to plug the monitor directly in MOBO and not the GPU.

Got all the firmware updated and was a little better but still...
It sucks because the monitors are soo nice but it'S hard to recommend them when they are not working so well...
Hope MSI will fix them....
Bingo snap exactly the same. It's 100% the monitor and MSI know about it. I've been in dialogue with them since a week now (they did get back to me eventually), and they have offered some firmware updates etc but none of it is working. I NEED the POST and like you it's hit and miss if the panel will even go on at Windows login - I too have to turn off then on again to make it work at login.

Very, VERY bad firmware and buggy programming here, and it actually happened to an extend on my old 3090, but it's even worse on this 4090. Which is an MSI card!

They clearly rushed this product. It's a great monitor when it works, truly the best I've used, but it's so unreliable.
 

mtlscrea15e702f1

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Bingo snap exactly the same. It's 100% the monitor and MSI know about it. I've been in dialogue with them since a week now (they did get back to me eventually), and they have offered some firmware updates etc but none of it is working. I NEED the POST and like you it's hit and miss if the panel will even go on at Windows login - I too have to turn off then on again to make it work at login.

Very, VERY bad firmware and buggy programming here, and it actually happened to an extend on my old 3090, but it's even worse on this 4090. Which is an MSI card!

They clearly rushed this product. It's a great monitor when it works, truly the best I've used, but it's so unreliable.
Thanks for the info... let me know if you find out or figure it out... i'll do the same...
Hope for some firmware update eventually.... but i don't count too much on it.

It sucks because the monitor itself is amazing (when it works lol).
 

mtlscrea15e702f1

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I'm sorta wondering.... since my monitors are plugged via Display, if I was using HDMI if it would fix the issue or be better...
Anyone? (before I re-wire my whole desk for it).

Thanks
 

notabu15b802ee

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This issue is driving me nuts also. Here's what is happening for me:

- Windows 11 PC is connected via DP and power settings are to "turn off the monitor at xxx minutes", let's say it's 1 minute.
- Macbook Pro is connected via USB-C display.
- If I am on the Macbook Pro and the windows 11 pc reaches the screen shut off timeout (1 minute) and not the sleep timeout, once I switch input back to DP, the PC no longer wakes the monitor. I have to touch the PC power button and it will turn on the monitor.

I know for a FACT this used to work for a long time after first receiving the monitor, and now it doesn't wake unless I do work-arounds or touch the PC power button, which is not in a convenient location. I think this started happening sometime after the latest firmware updates. It bugs me so incredibly bad because this used to work, and now it doesn't. Regressed in functionality. If I stay connected to the DP machine and Windows 11 turns the monitor off, it will wake on user input, as it should. So it appears to be related to "Auto" KVM logic that was updated via firmware. If I switch KVM input to DP manually and then switch input to DP, it will wake the monitor. Very frustrating because this used to work.
 

notabu15b802ee

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Does anyone have access to the original firmware that shipped with the monitor? I'm wondering if I can just revert back and see if the problem resolves.
 

d4nny-gr4n158d02e3

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Does anyone have access to the original firmware that shipped with the monitor? I'm wondering if I can just revert back and see if the problem resolves.
Can't help you on this but I MAY have made a mild breakthrough having updated the panel to all the most recent firmware - MSI said to disable autoscan (which I already had) and turn power button to standby, which I thought I had. Turned out the latter I hadn't, and ever since I put it to standby, the thing is behaving a LOT better. Not perfect, and a bit slow, but mostly turning on when it should.

I'm sorta wondering.... since my monitors are plugged via Display, if I was using HDMI if it would fix the issue or be better...
Anyone? (before I re-wire my whole desk for it).

Thanks
When I tried HDMI when I first got the 4090 and learned of all these issues with the monitor, it didn't make any difference for me at the time, but I don't know now with all the updates and MSI advice, and I am absolutely not touching the thing now it seems to be mostly behaving a bit better.
 

contac126c029f

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Nov 10, 2022
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Hi Everyone, I just bought this monitor yesterday and it's proving to be a right pain. Wish I seen this thread first. Makes the KVM almost unusable because if you switch the monitor to a device which has "Turned off" the displays due to the power settings, it won't wake that device.

Solution is to spam a key on the keyboard, and that'll usually fix it. If it comes up saying DP NO DISPLAY, then press the joystick at the back then mash a key, and that'll get it to come through.

Absolutely unacceptable that MSI hasn't bothered addressing this. I'm tempted to return the thing.
 

notabu15b802ee

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Hi Everyone, I just bought this monitor yesterday and it's proving to be a right pain. Wish I seen this thread first. Makes the KVM almost unusable because if you switch the monitor to a device which has "Turned off" the displays due to the power settings, it won't wake that device.

Solution is to spam a key on the keyboard, and that'll usually fix it. If it comes up saying DP NO DISPLAY, then press the joystick at the back then mash a key, and that'll get it to come through.

Absolutely unacceptable that MSI hasn't bothered addressing this. I'm tempted to return the thing.
The sad thing is, this was not an issue with earlier firmware, so they COULD fix it back to how it was.
Also, I can't get your work-around to turn the display back on. If I switch back to my DP input (which has reached screen off timeout) I can't get it back on by hitting the monitor joystick and keyboard buttons :( I have to still physically touch the power button on my DP PC (which is not asleep) and then the monitor kicks back on. It's 100% an auto KVM issue that used to work.
 
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