So I started about 2 months ago getting parts for a new board.
I usually order same brand for as much as I can.
I got the MSI Z790 Carbon
MSI Gaming X Trio 4090
And MPG A1000G PCIE5, one of the few atx 3.0 psus that I could find, back ordered for weeks, finally got one, still on backorder.
Today I get my final pieces and start to build.
First time using 12vhpwr cables, and was a bit confused. After some troubleshooting I can tell that MSI shipped no 12vhpwr to 12vhpwr cable, but 2x of a 12vhpwr to a (6+2)x2 pci cable. (was only suppose to be one).
So thinking this is a simple fix I call MSI support. I explain my situation and the CS agent acts like I'm lying when I said its missing a cable, saying thats not possible.
I remain calm, and explain how I got 2x of 1 cable that I was only suppose to get 1, and 0x of the other one.
He then tells me they wont just send out a cable, and for me to go back to the original place of purchase. Tells me it will only take a week to get it replaced, I then explain how it took me over a month to get this specific PSU and he didn't care. Told me I can RMA the whole unit to MSI in Canada.
I think its pretty ridiculous to RMA a whole unit for 1 cable.
I'm tilted right now, but this is not what I call good Customer service.
I usually order same brand for as much as I can.
I got the MSI Z790 Carbon
MSI Gaming X Trio 4090
And MPG A1000G PCIE5, one of the few atx 3.0 psus that I could find, back ordered for weeks, finally got one, still on backorder.
Today I get my final pieces and start to build.
First time using 12vhpwr cables, and was a bit confused. After some troubleshooting I can tell that MSI shipped no 12vhpwr to 12vhpwr cable, but 2x of a 12vhpwr to a (6+2)x2 pci cable. (was only suppose to be one).
So thinking this is a simple fix I call MSI support. I explain my situation and the CS agent acts like I'm lying when I said its missing a cable, saying thats not possible.
I remain calm, and explain how I got 2x of 1 cable that I was only suppose to get 1, and 0x of the other one.
He then tells me they wont just send out a cable, and for me to go back to the original place of purchase. Tells me it will only take a week to get it replaced, I then explain how it took me over a month to get this specific PSU and he didn't care. Told me I can RMA the whole unit to MSI in Canada.
I think its pretty ridiculous to RMA a whole unit for 1 cable.
I'm tilted right now, but this is not what I call good Customer service.