P67A-GD65 Multiple Problems with new system

[dumorian]

MB MSI|P67A-GD65 (B3) P67 LGA1155
VGA MSI|N450GTS CYCLONE 1GD5/OC Quantity (2)
CPU INTEL|CORE I5 2500K 3.3G 6M
MEM 4Gx2|PATRIOT PGD38G1333ELK
PSU Thermaltake 850watt ToughPower
HDD sata WD 640G and 500G
CD/DVD Liteon

I had this all together about 7 hours ago. It will boot to bios. It would not boot to any drive including a thumb drive, a usb hdd, the cd/dvd drive or the hdds. I started reading...

As you can see from above, I bought two cyclone 450gts'. I run three monitors and a fourth at times. I also just so happen to have a Logitech G15 keyboard. So, I read through pages and pages of post here picking up tidbits here and tidbits there. This is where I am right now.

I have determined that the system will not boot with both video cards in and with the sli bridge connected and three monitors connected, with or without the G15 connected. I have learned that the system will boot with a single video card in the lower express slots. I haven't tried it with just one in the upper slots nor with the one that is out at the moment in by itself.

I need some resolve on this as I must run the dual cards, although I could do away with my keyboard, but all of a sudden my disappointment level has risen substantially. I'm sorry, but I am very frustrated at the moment and needed to have this up and running by the A.M. for business tomorrow. I bought based on high ratings... I have to wonder if anyone tested these two 'msi' cards in this 'msi' main board? The whole reason I bought msi vid cards.

Any help to get this all running would be vastly appreciated.

 

[Jack the Newbie]

What UEFI Version did the board come with/are you currently using?

I have learned that the system will boot with a single video card in the lower express slots. I haven't tried it with just one in the upper slots nor with the one that is out at the moment in by itself.

Without a reference point, it is impossible to know what you mean by "lower" and "upper" slot?  Can you please clarify this point?

 

[dumorian]

Thanks for the quick reply Jack!

OK, not positive about the term UEFI, but I assume bios version? It is E7681IMS V1.11 with a build date of 4/20/11. I'm still bumbling about a bit in the new interface. I disabled earlier, EuP 2013 based on another post and didn't fix the dual problem.

The vid card is in the Express 16 slot fartherest from the CPU/Processor.

Actually, I just found the UEFI, but don't know where to look to get a version. No numbers on the screen when I go F11 into I suppose this interface. I'm lost.

 

[dumorian]

I went into the shell and have EFI shell version 2.00 [4.640]

 

[Jack the Newbie]

OK, not positive about the term UEFI, but I assume bios version?

Yes, let's say UEFI is now what used to be the BIOS.  I should have written UEFI/BIOS Version, to point out the functional equivalence.

It is E7681IMS V1.11 with a build date of 4/20/11.

Okay, that is exactly what I wanted to know.

I just found the UEFI, but don't know where to look to get a version. No numbers on the screen when I go F11 into I suppose this interface.

F11 usually brings you to the UEFI/BIOS Boot Menu, which allows you to directly point to the drive you want to boot from without messing with the boot order in UEFI/BIOS Setup.

The vid card is in the Express 16 slot fartherest from the CPU/Processor.

Alright.  I think the first things we need to establish are the following:

- Are both PCI-Express slots fully functional?
- Are both video cards fully functional?

We already know, that the secondary PCI-Express slot is working and on of your cards as well.  Please test each card individually in the primary ("upper") PCI-Express slot and report your findings.  Then we will go on from there.

I went into the shell and have EFI shell version 2.00 [4.640]

The (U)EFI shell version is yet a different thing than the actual UEFI/BIOS Version (the shell is just a part of it) and the boot menu.  It shall not concern us at the moment.

 

[dumorian]

OK, I'm back to nearly where I was when this started, except I can boot now! I have swapped slots, swapped the two pci-e power sources and added the bridge. I can boot. The only difference now is the cards are swapped from what they were. I had double and triple checked the seating. In spite of the nice plastic covers on the card tabs, I suppose their must have been some oil in the slot.

The G15 being the other trouble... haven't tried that again but I will and report back... made this very hard to troubleshoot.

I'll get the third monitor online, test... then the keyboard... test and report back in a few minutes.

Thanks.

 

[dumorian]

And then there is the one thing I didn't mention...

OK... I have everything back just like it was at the start with one exception. If I plug in a Logitech Marble PS2 mouse and the G15 keyboard, it makes it through the mil class splash screen and hangs at a flashing cursor just like it was doing from the start.

At the moment, both vid cards are in, the G15 is connected and a Logitech Marble USB mouse and all is good. Throw in the Logitech PS2 mouse, and it is toast. Who would ever have figured? A PS2 mouse.

I think I'm good now, except I need another mouse around here now. I have only just the base win7 install done... I'll start with drivers and if there is anything else that shows up, I'll let you know.

For other out there, at least think about a PS2 mouse as a problem. For sure this one. I think I have another one around here just like it. I'll try that one too.

 

[Jack the Newbie]

Throw in the Logitech PS2 mouse, and it is toast. Who would ever have figured? A PS2 mouse.

That is part of the reason I asked for your current UEFI/BIOS Version:

It is E7681IMS V1.11 with a build date of 4/20/11.

There have been quite a few mouse/keyboard related fixes since UEFI/BIOS Version v1.11 [=E7681IMS.1B0]. I have summarized the complete changelog for UEFI/BIOS Version E7681IMS.1C0 [v1.12] here:

https://forum-en.msi.com/index.php?topic=144655.msg1114404#msg1114404

Changelog synopsis: E7681IMS.1B0 ---> E7681IMS.1C0

- Updating the latest USB module version 4.6.3_USB_08.10.10.
- Fix the Achiva 27'' LCD QH270-IPSBS compatibility issue.
- Fix AEXEA DDR3-1600MHz memory boot fail.
- Don't clear password when load defaults in BIOS Setup.
- Fix mouse click will hang 0Dh in some page when entering setup with user password.
- Fix the GT ratio show error issue when OC genie enable;
- Fix the Package C State limit item No Limit option value.
- When unplug any USB mouse and plug again then system will hang in UEFI bios
- When using the USB mouse and move and play around for 1 minute then the mouse cursor disappear.
- You will see 2 cursor under overclocking page using the below mouse:
---> Steelseries KINZU
---> Razer Copperhead RZ01-050100
---> Razer Copperhead RZ01-050200
---> RAZER DeathAdder RZ01-0015, Infrared Gaming Mouse
---> ROCCAT KONE ROC-11-200
- Fix USB Keyboard can't use under dos.
- Fine tune 2133Mhz memory stabilization.
- Fix the issue that using AEXEA DDR3-1600MHz 4GB 1.65V will have normal boot up but when running Memtest Deluxe 3.8, display hangs at "running fast write tests??".
- Fix Post Screen show CPU speed 100x63=6300 MHz when "Adjust CPU Ratio in OS" is Enable.
- Remove CPU IO voltage adjust after memory OC by PM request
- Fix can't enter os when connect ps/2 mouse, or usb mouse can't use in dos.
- Remove c7 from Intel C-State
- Reduce CPU_IO voltage to 1.25V when plug 4 dimms
- Fix after Clear CMOs,CPU Frequency show .000GHz.
- Set LDN 0x05, index 0xFE bit0 to 1.
- Improve usb mouse compatibility in bios setup menu(RAZER RZ01-0015/RZ01-050100)

It seems that the passage I marked red is the fix that may correspond to your problem.  In case another PS/2 mouse behaves problematic as well, you should definately consider a BIOS/UEFI Update [---> >>Use the MSI HQ Forum USB flasher<< in that case, not MSI Live Update].

The latest final BIOS Version is currently E7681IMS.1D0 [v1.13].  It has the following changelog:

- Fix XAI mouse issue.
- Fix can not entering dos mode issue when onboard lan controller set disabled.
- Reduce CPU_IO voltage to 1.25V when plug 4 dimms.
- Set dram voltage to 1.65v when plug more than 2 dimms (SanMax ELPIDA J1108BFBG-DJ-F).
- Modify usb solution for some mouse issue.

In case you are interested in the latest BETA Release, look here:

https://forum-en.msi.com/index.php?topic=144655.msg1116769#msg1116769