PCIe bug with M2_1 slot on X870E Tomahawk

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jlsmith.01712b902af

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So, the M.2_1 slot keeps reverting to PCIe 1 x 4 on a cold boot, sometimes just a reboot from within Windows. Manually setting it to Gen 4 or 5 within the BIOS will get it to run full speed until the next shut down/cold boot, then it's back to 1 x 4 again. Basically, I have to keep switching between gen 4 and 5 setting on every boot or it's stuck at 1 x 4. Auto is also broken. Samsung 990 Evo Plus 1TB.

I've seen another user on Reddit with the exact same issue. Same board, different drive. Anyone using this board, check your drive speed!
 
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m153502d5 said:
yeah same here. They said they will msg me when they have an update. Either they are not fixing it/don't know how to fix it, or it is taking longer
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Yes, getting tired of the same old story. It's been about 7 weeks since my initial ticket to MSI with no progress in sight. Basically, one of two things happened here:
1. They have a lousy QC team
or
2. They rushed this product to market betting on a fix in the aftermath.

I find it really hard to believe that with this problem being so widespread that MSI did not know about it prior to release. I basically responded to my last email from MSI that I was giving them until 5/1/25 to have a fix. If not fixed by then, I would be filing a formal complaint with the Better Business Bureau at a minimum. I've also noticed that MSI has not been a stranger to class action lawsuits in the past for denying problems and not wanting to fix them.

Someone mentioned that all companies have issues. Yes, this is true, but the level of customer service a company displays goes miles with its customers. Right now, that level of customer service is unfortunately low. Imagine buying a Ferrari with advertised performance specs, and then after the fact come to find out it only works like that about 1/5 the time you drive it. So that's how I feel about buying my X870E Godlike.
 
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crai151502d0 said:
Yes, getting tired of the same old story. It's been about 7 weeks since my initial ticket to MSI with no progress in sight. Basically, one of two things happened here:
1. They have a lousy QC team
or
2. They rushed this product to market betting on a fix in the aftermath.

I find it really hard to believe that with this problem being so widespread that MSI did not know about it prior to release. I basically responded to my last email from MSI that I was giving them until 5/1/25 to have a fix. If not fixed by then, I would be filing a formal complaint with the Better Business Bureau at a minimum. I've also noticed that MSI has not been a stranger to class action lawsuits in the past for denying problems and not wanting to fix them.

Someone mentioned that all companies have issues. Yes, this is true, but the level of customer service a company displays goes miles with its customers. Right now, that level of customer service is unfortunately low. Imagine buying a Ferrari with advertised performance specs, and then after the fact come to find out it only works like that about 1/5 the time you drive it. So that's how I feel about buying my X870E Godlike.
Click to expand...
So the Better Business Bureau has no affiliation with the government or anyone of any actual power, its basically no different than leaving a bad review on Yelp. However, a class action lawsuit is a different story and that option also crossed my mind. Especially if they have not solved this on the x670e yet either, since i highly doubt they are still supporting those if they are not even supporting the x870e properly. In its currently state their products are blatant false advertising to say the least, and I would hope that is a valid class action lawsuit.
 
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1160b02f1 said:
So the Better Business Bureau has no affiliation with the government or anyone of any actual power, its basically no different than leaving a bad review on Yelp. However, a class action lawsuit is a different story and that option also crossed my mind. Especially if they have not solved this on the x670e yet either, since i highly doubt they are still supporting those if they are not even supporting the x870e properly. In its currently state their products are flagrant false advertising to say the least, and I would hope that is a valid class action lawsuit.
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Yes, I know. I was a business owner for 25 years. I also know that MSI is not accredited with the BBB, but they still have plenty of BBB complaints and this is just another method of making customers past/present/future aware. The BBB is probably a little better than this forum as they will send MSI a formal letter to respond to the issue. I also realize the BBB does not carry the weight it once did years ago. Anyway, that is "my" starting point. After that, we will see what steps I'll take.
 
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Good day, now that i finally recieve all my parts and ready to build, what's the current situation?
I have 2 gen4 ssd
M2_1 bug still happens?
Can use a workaround of having M2_2 as a main system drive?
What am i losing if i put my second gen4 ssd into M2_3 connected to chipset? More latency? Less speed?
 
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knevgen156c02dc said:
Good day, now that i finally recieve all my parts and ready to build, what's the current situation?
I have 2 gen4 ssd
M2_1 bug still happens?
Can use a workaround of having M2_2 as a main system drive?
What am i losing if i put my second gen4 ssd into M2_3 connected to chipset? More latency? Less speed?
Click to expand...
M2_2 can be used for the system drive
M2_3 can be used for any drive, you won't notice much if any speed drop using a chipset M2 slot
 
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m153502d5 said:
I just got a response in my ticket stating that the bug cannot be fixed via BIOS and the board must be RMA'd
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That’s bullshit because if that’s true then a RMA is pointless, as the next replacement board will be the same with M2.1 slot.

A major law suit would ensue, if they claim it’s not fixable via a bios update, as every board sold around the world would be faulty, as they would need to declare that fault and not hide it as they are doing now.

I have tested the bug on 3 seperate Tomahawk X870E’s and all 3 produced the bug until I used A41 beta bios.

The problem is, each support group does not know what the other one is doing and every question and answer is never the same from them nor do they check the forums.
 
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I don't know what to tell you. Maybe the godlike is different. Or maybe the just now figured out how to fix it and only have it in their latest batches
 
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m153502d5 said:
I just got a response in my ticket stating that the bug cannot be fixed via BIOS and the board must be RMA'd (at least for the Godlike)
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I do not trust this response yet. My support agent tried to get me to RMA multiple time about a month ago just to get me to go away. it is POSSIBLE its true, but I am betting you just got that response because MSI support is just bad at their job and want us to go away and stop bothering them. These days they just ignore me completely. I am also pretty sure their "script" is something like "do these obvious things, if it does not fix it, RMA" and the agent on your ticket does not know wtf is going on because they dont know how to talk to eachother like the other guy mentioned. Even if it is a physical defect, How would we even get a working board with an RMA? did they manufacture fixed ones? If I order a replacement how would I know I am getting the new revision?
 
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m153502d5 said:
I just got a response in my ticket stating that the bug cannot be fixed via BIOS and the board must be RMA'd (at least for the Godlike)
Click to expand...
Unless the Godlike is substantially different from all other X870E boards, I'm doubting that very much. Given how widespread this issue is that would warrant a recall, which would be a real pain to get them to do, of course.
 
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m153502d5 said:
I just got a response in my ticket stating that the bug cannot be fixed via BIOS and the board must be RMA'd (at least for the Godlike)
Click to expand...
Can you please ask them, batches from what date onwards do not have this problem? RMA implies that they already have batches in stock with the problem solved, right?
If he can't answer, it sounds more like an incompetent support person who just wants to close another ticket.
 
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I won't be doing an RMA on my Godlike, I paid a lot of money to get this custom build
I moved the SSD to M2_2 slot and turned of the USB4 so I get Gen 5 x4 on my 9100 Pro

It's an annoying bug but it's not bothering me enough to go through the hassle of RMA
 
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m153502d5 said:
I just got a response in my ticket stating that the bug cannot be fixed via BIOS and the board must be RMA'd (at least for the Godlike)
Click to expand...
This is bullshit. You can be sure that a RMA will be useless: you will receive the exact same motherboard with the exact same problems. Since BIOS A41 my Tomahawk M2_1 works perfectly (I don't use RAID). Wich means it can be fixed via BIOS. I don't see how it would be any different for the Godlike.

This is just classic MSI. Godlike is $1000, Tomahawk $300. Because of the price alone, I imagine that Tomahawk users far outnumber those of the Godlike. It's just a lot easier for them to try and bury the issue for the Godlike than for the Tomahawk, that's all.
 
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