kosztaz815e802ec
New member
- Joined
- Apr 30, 2025
- Messages
- 11
I had perfect sound on my Claw 8 up until about two weeks ago, when I decided to do an updates check in the MSI Center M software. It found some new drivers, and as far as I could see from those drivers these three were sound related:
-Realtek OED Driver 20.42.274.2
-IntelliGo APO Driver 100.1.4.2000
-Intel Management Engine Driver 2433.6.3.0
I updated all the available drivers. And ever since I did that, I have been having occasional sound crackling/popping/clipping (not sure which one describes it best really). I have tried everything I could think of: reinstalled the Realtek audio driver (6.0.9738.1), I disabled certain components in "Windows Device Manager" that I think were using these additional new drivers, and yet I can't find a way to revert back to how the sound was on my Claw 8 before this update. I checked the installed apps section in Windows, unfortunately these drivers are not listed there, so I can't just easily remove them. I have no idea how to roll back to the state my unit was before the updates, as I had the system rollback feature disabled, so I can't go back to a previous Windows state. All I know is that I had a perfectly working system, and now the sound is messed up every now and then thanks to driver updates. And not just through the speakers, but in headphones too, independent of volume level.
I want to mention though that I am very perceptive to issues like this, for example my friend couldn't really hear it. But it's very obvious to me after it was working perfectly earlier. When I give throttle to the car in GTR2 (racing game) every time at the beginning of revving up the engine, there is a sound crackle. And so many other times. It's really distracting.
I have been waiting for a while as I thought other people will report on this problem too. I made an initial post about this on Reddit, but I didn't get much feedback, apart from a few guys saying they have similar issues. Surely we can't be the only ones, this must be a widespread issue, I think the average user just ignores it. I cannot ignore it on a £900 device, which otherwise would be almost perfect.
So I am hoping that commenting here on the official MSI forum this will get some traction, and hopefully there is a driver fix coming soon. Because apart from software bugs I cannot express how amazing this handheld pc is, and how much fun I am having with it. It's a shame that driver issues are letting it down.
-Realtek OED Driver 20.42.274.2
-IntelliGo APO Driver 100.1.4.2000
-Intel Management Engine Driver 2433.6.3.0
I updated all the available drivers. And ever since I did that, I have been having occasional sound crackling/popping/clipping (not sure which one describes it best really). I have tried everything I could think of: reinstalled the Realtek audio driver (6.0.9738.1), I disabled certain components in "Windows Device Manager" that I think were using these additional new drivers, and yet I can't find a way to revert back to how the sound was on my Claw 8 before this update. I checked the installed apps section in Windows, unfortunately these drivers are not listed there, so I can't just easily remove them. I have no idea how to roll back to the state my unit was before the updates, as I had the system rollback feature disabled, so I can't go back to a previous Windows state. All I know is that I had a perfectly working system, and now the sound is messed up every now and then thanks to driver updates. And not just through the speakers, but in headphones too, independent of volume level.
I want to mention though that I am very perceptive to issues like this, for example my friend couldn't really hear it. But it's very obvious to me after it was working perfectly earlier. When I give throttle to the car in GTR2 (racing game) every time at the beginning of revving up the engine, there is a sound crackle. And so many other times. It's really distracting.
I have been waiting for a while as I thought other people will report on this problem too. I made an initial post about this on Reddit, but I didn't get much feedback, apart from a few guys saying they have similar issues. Surely we can't be the only ones, this must be a widespread issue, I think the average user just ignores it. I cannot ignore it on a £900 device, which otherwise would be almost perfect.
So I am hoping that commenting here on the official MSI forum this will get some traction, and hopefully there is a driver fix coming soon. Because apart from software bugs I cannot express how amazing this handheld pc is, and how much fun I am having with it. It's a shame that driver issues are letting it down.
. I really hope these findings will get back to the development team at MSI. I have done the same tests as you, and I have the same findings: no more audio issues when I disable "Microsoft ACPI-Compliant Control Method Battery" in Windows device manager (I also confirmed this with that Latencymon program). Unfortunately as I mentioned this on Reddit, in my case this resulted in a BSOD crash after about 15 minutes, while just browsing the internet. If someone at MSI needs some more information, screenshots, link to the original Reddit post, or anything else that could help fixing this issue, I am more than happy to assist, contact me here, or send me a private message. I absolutely love this device, it is something I have been dreaming about since my childhood, but this audio issue is extremely frustrating, and quite frankly spoils the whole experience.