Posting Guide & Forum Rules

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Svet

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Posting Guide:


Helping to troubleshoot a system from long distance is a challenge. To help us, help you, please make sure to provide as much information as possible about both the problem at hand, what you have already attempted to fix the problem and about your system in general.

It is best if before you post,you edit your profile to add a signature like this:

Board: Z170A XPOWER GAMING TITANIUM EDITION
BIOS:  E7968IMS.120
VGA:   MSI GTX 980TI LIGHTNING
PSU:  Corsair HX1200i PSU(100A 12v rail)
CPU:  Intel? Core? i7-6700K Processor
MEM: 2x8GB, 3000MHz G.Skill Trident Z F4-3000C15D-16GTZB
HDD/SSD: 2x Samsung Evo 850 250GB, Western Digital Black WD2001FASS 2TB 7200 RPM 64MB Cache SATA 3.0Gb/s
COOLER: Corsair H110i GTX
Keyboard: Filco Majestouch 2, FKBN104MC/EB2 ,  USB
Mouse: MSI INTERCEPTOR DS200 GAMING MOUSE,  USB
OC:  None
OS: Windows 10 64bit Professional

To learn how to edit your profile see Flobelix's article here: <<<Forum Features and How to Use>>>

Please pay careful attention to providing as much information about your PSU as possible. This includes Make / Model  and amp rating of the 12 v rail(s).
IE: Corsair AX750 (65amp 12 rail)
Many PSU's have multiple rails and aren't so easy. Please include as much information as possible. This information may be obtained from the manufacturer's website or a sticker on the side of the PSU.
In the example below, the psu has a 12v rail rating of 63A:


Below is an example of an PSU with multiple 12v Rails:
In this case, it would be 12v1: 23 / 12v2: 20


It is also important to note, that when troubleshooting, it is best to use an the minimum amount of hardware necessary based on the issue. An example is that if the system won't post, it would be best to use only onboard video, memory, psu, cpu and cpu cooler.

When you are ready to post, make sure to provide clear and concise information as to the problems and steps you have already taken to remedy the problem.
IE:
Just built this machine, it has never posted and i am getting a FF code on motherboard.

To save some time i will list steps i have tried:

1. Tested power supply with a Thermaltake power supply tester, all voltages are within range, including the CPU power connector, which i did double check to be plugged in.

2. Tried the video card in another PC, working fine, also tried it in each pci express slot (four of them) on the 990fxa-gd80 board.

3. Tried resetting the bios and have also tried booting with just one memory stick in Dimm slot 1

4. Tried powering up the board out of the case with just the power supply, video and memory connected.

5. Decided that i had a bad board, rma'd it and received replacement.  same problem again.

6. Tried booting with different keyboards and with no keyboard.

7. Discovered that one of the system fan power plugs doesn't work, think it was #4, not sure what this means.

8. Tried a different brand and speed of memory, also put 2 sets of kingston hyperx ddr3 1600, to use both memory channels.

9. Have uninstalled, inspected, cleaned and reinstalled the CPU and CPU cooler which is the stock AMD cooler that came with the CPU.

Thinking that maybe a bios update would solve all my problems, but can't boot into bios to update it, get the ff code immediately on power up.

I'm open to any and all suggestions and i am out of ideas.

Additional info.  The north bridge leds are lit up to phase 2, the CPU phase lights are lit all the way to 8, the ddr phase led is lit on phase 1.



Below is a an Hardware Template you can use to list you hardware. Please list EVERYTHING you use, just make a note if you have removed that item for testing:

Main Board: _______________________________________
Bios Version: _______________________________________
Video Card: _______________________________________
PSU brand and model:  _______________________________________
12v rail Rating of listed PSU: _______________________________________
CPU: _______________________________________
Memory: _______________________________________
SSD/ HDD: _______________________________________
CPU COOLER: _______________________________________
Raid Card: _______________________________________
Sound Card: _______________________________________
Keyboard:  _______________________________________
Mouse:  _______________________________________
Any Additional hardware plugged into your system: _______________________________________
OC: (Yes / No)
Operating System: _______________________________________











Forum Rules:



Forum Rules (Version: 20150106)

Welcome to the MSI Global English Forum.
This forum is a support community for users of MSI products, managed and maintained by users on behalf of MSI. Anyone can ask for help or offer help to others.


Speech is free but this forum is moderated. If you see any misconduct please report the post to the moderators by clicking the ?Report to moderator? button below the post. The moderators will decide what action will be taken.
There is a small number of MSI support staff who do post here, but you are not in direct contact with MSI Support here. If you need to communicate directly with MSI, you should look here: >>How to contact MSI.<<
The Forum Rules also include adherence to the MSI Global English Forum "Terms of Use" found here: >>Terms of Use.<<
These Forum Rules are general guidelines for acceptable behavior and may change without notice.

Do...
- Please be polite and respectful to others when posting.

- Search the forum. Someone else may have already asked or answered your question.

- Read the ?Stickies?. Sticky topics are shown at the top of each forum section and contain very useful information and may answer your question already.

- Provide details when posting. The more details you provide the higher the chance that someone can help. If you are not sure which details to provide, please read the >>Posting Guide<<.

- Please write a descriptive subject when posting a new topic.  

- Keep criticism constructive. Attack the idea not the person.

- Check out the >>Forum Features Guide<<. The guide explains how you can add an Avatar to your account and add a signature and styling to your posts.

- Provide feedback when your issue is resolved. If you have posted a question and you have managed to resolve the issue, please share the information, so it can help others.

Don?t?
-Post in ALL CAPS or use excessive punctuation.

- Hijack other peoples? topics or resurrect old topics. A topic is considered old when its last update is 14 days old.
 Stick to the original topic or start your own.

- Attack, abuse or otherwise 'bash' MSI or its products. We are only interested in providing help to users having problems with their hardware and seeking assistance.

- Bump posts. (Bumps will be deleted without further notice)

- Start multiple threads for the same issue

- Contact moderators or MSI employees directly by PM or email for help with problems.

- Ask for help on ?OEM products?. MSI OEM products are products produced or partially produced by MSI but sold under a different brand name. Please contact the brand that sold them for support.

- Ask for help on shady or illegal activities such as password hacking, software piracy.

- Post in short message/chat style. This is a global forum and not all users are natively speaking English and will only be able to translate posts of normal words & grammar

- Use languages other than English in your posts. You are free to communicate with others in your native language via PM if necessary.

Other things you should know?
MSI Red Rockets forum. This area of the forum is reserved for members of the MSI HQ Red Rockets folding team. If you are not a member, then your post(s) will be moved or deleted, unless you are looking to join this project.

Overclocking, and modded/BETA BIOSes. Overclocking advice, and modded/beta BIOSes, are provided here in this forum at your own risk. This forum, and MSI, cannot be held responsible for anything that may go wrong if you use your hardware outside of its specification, or use a modded/beta BIOS.

Most of these guidelines are common sense and help to keep the forum fun and useful for everyone. Thank you for your cooperation and for your contributions to the MSI Global English Forum.
 

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