Prestige 13 AI+ EVO - camera disabled by Windows Update

[andrew.p.154302d9]

I have a brand new Prestige 13 AI+ EVO laptop, literally just out of the box a couple of days ago.

The camera was working fine, until Windows Update ran and installed a bunch of drive updates. After that, the Camera can't be found. The Camera driver itself hasn't been update - I think it is something else. I reset Windows to a fresh install and voila the camera was working again, so it is definately a driver issue. I tried to avoid Windows update installing new drivers but it did, and again, the Camera stopped working.

The error message I get in the Camera app is "0xA00F4244 <NoCameraAttached>

Based on Windows Update history, the dates of installation, and when the camera stopped working I believe one of these driver updates is at fault:
Intel - Extension - 70.26100.17232.7
Intel Corporation - System - 70.26100.17232.7
Intel Corporation - System - 70.26100.17232.7
Microsoft Corporation - SoftwareComponent - 2.0.12.0
Realtek - SoftwareComponent - 1.0.795.0
Realtek - SoftwareComponent - 11.0.6000.349

I can't uninstall these from Windows update (it only shows updates to Windows itself, which occured the day before, so are not the problem), and I don't know exactly what drivers they have updated based on the names above.

Device manager doesn't show any errors, no camera error, no USB controller errors. It has the camera listed as Intel LNL AVStream Camera, but nothing (including Windows settings) actually recognises the Camera exists after the update has been installed.

Online others that have similar problems with other MSI laptops have a setting (Fn+F6) that turns the camera back on, but this laptop doesn't have that. There is no such setting in MSI Centre either to turn the Camera back on.

Can anyone help?

 

[davi156502e2]

Having the exact same issue and its driving me crazy. I've tried everything I can find online to fix it. Brand new laptop and I am currently unable to use it for its core business purpose. I really hope MSI sort this immediately or I'll be returning for a refund.

 

[davi156502e2]

To mate matters worse, the drivers and utilities button/link from MSI Center S, simply loads a 404 error webpage.

 

[davi156502e2]

I have a brand new Prestige 13 AI+ EVO laptop, literally just out of the box a couple of days ago.

The camera was working fine, until Windows Update ran and installed a bunch of drive updates. After that, the Camera can't be found. The Camera driver itself hasn't been update - I think it is something else. I reset Windows to a fresh install and voila the camera was working again, so it is definately a driver issue. I tried to avoid Windows update installing new drivers but it did, and again, the Camera stopped working.

The error message I get in the Camera app is "0xA00F4244 <NoCameraAttached>

Based on Windows Update history, the dates of installation, and when the camera stopped working I believe one of these driver updates is at fault:
Intel - Extension - 70.26100.17232.7
Intel Corporation - System - 70.26100.17232.7
Intel Corporation - System - 70.26100.17232.7
Microsoft Corporation - SoftwareComponent - 2.0.12.0
Realtek - SoftwareComponent - 1.0.795.0
Realtek - SoftwareComponent - 11.0.6000.349

I can't uninstall these from Windows update (it only shows updates to Windows itself, which occured the day before, so are not the problem), and I don't know exactly what drivers they have updated based on the names above.

Device manager doesn't show any errors, no camera error, no USB controller errors. It has the camera listed as Intel LNL AVStream Camera, but nothing (including Windows settings) actually recognises the Camera exists after the update has been installed.

Online others that have similar problems with other MSI laptops have a setting (Fn+F6) that turns the camera back on, but this laptop doesn't have that. There is no such setting in MSI Centre either to turn the Camera back on.

Can anyone help?

Hi Andrew, I've managed to fix mine via MSI live chat support and email ticket. They've issued a new driver which fixed it on the spot for me.

https://download.msi.com/nb_drivers/cam/Camera_LNL_17232_70.26100.17232.7_0x164bb832.zip

I believe the above driver will be available via windows update shortly also, but there is the direct link should you not want to wait. I had to install/update via the Windows Device Manager. When I extracted the driver folder and tried install via the BAT install file, it wouldn't work. Device Manager update driver function worked fine though. Restarted laptop after update and Windows hello worked perfectly again and my webcam is back.

 

[andrew.p.154302d9]

Thank you, success! Its working again

 

[Abel Lopez]

Hey guys, I've received a message from MSI support that you can get the driver from Windows update now.
So people with this model don't need to install the driver manually.