Prestige 14 AI Evo C1MG - no audio after Win11 clean install

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rob7drak15e102ed

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I recently performed a clean install of my Prestige 14 AI Evo, however now i don't appear to have any audio through the built in speakers, i do have audio from my bluetooth headphones. Looking in device manager there appears to be yellow exclamation on "Intel High Definition Audio" (code 28) and also on "Intel Smart Sound Technology OED" (code 43)

I have downloaded all of the drivers and installed them from the following page however i still cant seem to get any audio through the built in speakers: https://www.msi.com/Business-Produc...X/support?sub_product=Prestige-14-AI-Evo-C1MG

I've never has any issues with drivers like this previously with other laptops so i am a bit puzzled, can anyone help me please?
 
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It appears that these two drivers were not installed properly. The Intel Smart Sound Technology Driver should be installed first. Please refer to the detailed instructions in FAQ-3640, and then perform a clean reinstall of the audio driver and application.
 
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