Mitzidupree
New member
- Joined
- Jul 10, 2025
- Messages
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Informative Post: Audio & Driver Issues with New MSI Laptop (Windows 11)
After spending quite a bit of time troubleshooting (including replacing two of this same model and posting this thread from the third laptop I received), I wanted to share some key issues and solutions for anyone setting up this MSI laptop for the first time.
Issue #1: Audio Device Error After Windows Update
When you first boot the laptop, everything works fine, including sound from the built-in speakers. However, after completing the initial Windows 11 setup, Windows Update kicks in (this is the very first setup, where you start choosing your country, keyboard etc) and installs several updates (including drivers). Unless you block the device from the internet during setup (I did this for this laptop by blocking it in the router), you can’t avoid this step.
Symptom:
After updates are installed, you’ll see a warning icon (yellow triangle) in Device Manager on one of the audio devices. In my case, it was the AMD Bluetooth Audio Device.
Fix:
1. Go to the MSI support page for your laptop model.
2. Download and install the following two drivers:
Issue #2: AMD Chipset Update Breaks Audio
Installing the AMD Chipset driver released on June 15, 2025, will cause another audio device error, this time affecting the AMD USB Audio Device, resulting in no sound from the built-in speakers.
Fix:
1. Avoid installing the AMD chipset update from June 15, 2025.
2. If you've already installed it, try using System Restore to revert to a previous state (this worked for me).
Note: I returned my first laptop because of this issue, at the time I didn’t realise the chipset update was the cause.
Issue #3: BSOD When Using Sennheiser Momentum 4 (Wireless Headphone) with Teams
If you're using Sennheiser Momentum 4 Wireless headphones and experience BSODs during Teams meetings or voice calls, the issue may be caused by ESET Smart Security. This could be a combination of both this laptop model and ESET. Because, oddly, ESET works fine on another computer without causing a BSOD with Teams while connected to the Momentum 4, but not on this MSI laptop.
Fix:
1. Uninstall ESET Smart Security.
In my case, this resolved the BSODs completely.
Fortunately, I was still trialling ESET while searching for an alternative to BitDefender.
Edit: This is while I updated to the latest BIOS, which as of this writing is: E159KAMS.314
Also, very important:
- Do not update the firmware from Windows Update before updating the BIOS to the latest version. The second laptop got bricked because of that.
After spending quite a bit of time troubleshooting (including replacing two of this same model and posting this thread from the third laptop I received), I wanted to share some key issues and solutions for anyone setting up this MSI laptop for the first time.
Issue #1: Audio Device Error After Windows Update
When you first boot the laptop, everything works fine, including sound from the built-in speakers. However, after completing the initial Windows 11 setup, Windows Update kicks in (this is the very first setup, where you start choosing your country, keyboard etc) and installs several updates (including drivers). Unless you block the device from the internet during setup (I did this for this laptop by blocking it in the router), you can’t avoid this step.
Symptom:
After updates are installed, you’ll see a warning icon (yellow triangle) in Device Manager on one of the audio devices. In my case, it was the AMD Bluetooth Audio Device.
Fix:
1. Go to the MSI support page for your laptop model.
2. Download and install the following two drivers:
- IntelliGo APO Driver
- Realtek Audio Driver
3. During the Realtek installation, it may first uninstall the current driver. After a reboot, the installation will complete.Issue #2: AMD Chipset Update Breaks Audio
Installing the AMD Chipset driver released on June 15, 2025, will cause another audio device error, this time affecting the AMD USB Audio Device, resulting in no sound from the built-in speakers.
Fix:
1. Avoid installing the AMD chipset update from June 15, 2025.
2. If you've already installed it, try using System Restore to revert to a previous state (this worked for me).
Note: I returned my first laptop because of this issue, at the time I didn’t realise the chipset update was the cause.
Issue #3: BSOD When Using Sennheiser Momentum 4 (Wireless Headphone) with Teams
If you're using Sennheiser Momentum 4 Wireless headphones and experience BSODs during Teams meetings or voice calls, the issue may be caused by ESET Smart Security. This could be a combination of both this laptop model and ESET. Because, oddly, ESET works fine on another computer without causing a BSOD with Teams while connected to the Momentum 4, but not on this MSI laptop.
Fix:
1. Uninstall ESET Smart Security.
In my case, this resolved the BSODs completely.
Fortunately, I was still trialling ESET while searching for an alternative to BitDefender.
Edit: This is while I updated to the latest BIOS, which as of this writing is: E159KAMS.314
Also, very important:
- Do not update the firmware from Windows Update before updating the BIOS to the latest version. The second laptop got bricked because of that.
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