PRO-H610M-E-DDR4 - no audio after the BIOS update - 12400F

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metinuysal.154b02dd

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Hello everyone,

I recently updated my motherboard's BIOS from version 7D48vAC to 7D48vAI (microcode update). After the update, I've noticed that my Realtek Audio device is missing from the Device Manager. There's no sound output, and it seems like the onboard audio is completely unrecognized by the system.

What I've Tried So Far:

  1. Flashed Back to Previous BIOS Version:
    • I reverted back to BIOS version 7D48vAC, but the Realtek audio device is still missing.
  2. Checked BIOS Settings:
    • Entered BIOS setup to check for any settings related to the onboard audio. No changes even though Realtek audio is enabled in BIOS.
  3. Updated/Reinstalled Realtek Audio Drivers:
    • Downloaded the latest Realtek audio drivers from the motherboard manufacturer's website.
    • The driver installation fails because it cannot detect the audio hardware.
  4. Scanned for Hardware Changes:
    Performed a hardware scan in Device Manager, but no new devices were detected.
  5. Reset CMOS/BIOS Settings:
    • Cleared CMOS by removing the battery and resetting the jumper.
    • Loaded default settings in BIOS, but no change.
  6. Updated Chipset Drivers:
    • Installed the latest chipset drivers from the manufacturer's website.
    • Unfortunately, this didn't resolve the issue.
 
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metinuysal.154b02dd said:
Flashed Back to Previous BIOS Version:
  • I reverted back to BIOS version 7D48vAC, but the Realtek audio device is still missing.
Click to expand...
This should have worked since it has not you will need to arrange for an RMA or replacement under warranty
 
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hmouote154702d3 said:
12700k but i ugprade soon for a i7 14ght
Click to expand...
MSI has now recommended that you will need to RMA the board or exchange under warranty
I would advise you to avoid running a 13th or 14th-generation CPU on an older BIOS version.
 
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My motherboard has already had continuing warranty time. I sent my motherboard to the service. They solved the issue by replacing the audio chip. So it was more than a BIOS update. If you still have already working system. Please DO NOT UPDATE if you don't have to. Or ask MSI services/technicians to update for you if possible
 
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metinuysal.154b02dd said:
Hello everyone,

I recently updated my motherboard's BIOS from version 7D48vAC to 7D48vAI (microcode update). After the update, I've noticed that my Realtek Audio device is missing from the Device Manager. There's no sound output, and it seems like the onboard audio is completely unrecognized by the system.

What I've Tried So Far:

  1. Flashed Back to Previous BIOS Version:
    • I reverted back to BIOS version 7D48vAC, but the Realtek audio device is still missing.
  2. Checked BIOS Settings:
    • Entered BIOS setup to check for any settings related to the onboard audio. No changes even though Realtek audio is enabled in BIOS.
  3. Updated/Reinstalled Realtek Audio Drivers:
    • Downloaded the latest Realtek audio drivers from the motherboard manufacturer's website.
    • The driver installation fails because it cannot detect the audio hardware.
  4. Scanned for Hardware Changes:
    Performed a hardware scan in Device Manager, but no new devices were detected.
  5. Reset CMOS/BIOS Settings:
    • Cleared CMOS by removing the battery and resetting the jumper.
    • Loaded default settings in BIOS, but no change.
  6. Updated Chipset Drivers:
    • Installed the latest chipset drivers from the manufacturer's website.
    • Unfortunately, this didn't resolve the issue.
Click to expand...
I have the same issue. Did u fix it yet?
 
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