Problems with MSI website | Mainboard supportlists

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Apr 22, 2022
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The last 1-2 months or so I haven't been able to load the 'supported CPU/RAM' lists when looking at motherboards on the website.
For example, if you navigate to a motherboard you have 3 tabs: Product specification, Detail and Datasheet.
When going into 'Detail' you get 2 links called 'See supported memory' and 'See supported processors'. When clicking on one of those links you're supposed to get an overview with filters where you can see which CPU and RAM the motherboard supports. This worked fine before but it hasn't worked for me the last 1-2 months. When clicking the links the new page just loads forever. Can load for 20minutes without anything happening.

I've tried Opera, Vivaldi, Chrome, IE and Edge but the problem persists. I have also checked to disable any blocking + deactivated firewall but it makes no difference.

Example:


Are these 2 links working for anyone else?
 

Alan J T

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The last 1-2 months or so I haven't been able to load the 'supported CPU/RAM' lists when looking at motherboards on the website.
For example, if you navigate to a motherboard you have 3 tabs: Product specification, Detail and Datasheet.
When going into 'Detail' you get 2 links called 'See supported memory' and 'See supported processors'. When clicking on one of those links you're supposed to get an overview with filters where you can see which CPU and RAM the motherboard supports. This worked fine before but it hasn't worked for me the last 1-2 months. When clicking the links the new page just loads forever. Can load for 20minutes without anything happening.

I've tried Opera, Vivaldi, Chrome, IE and Edge but the problem persists. I have also checked to disable any blocking + deactivated firewall but it makes no difference.

Example:


Are these 2 links working for anyone else?
Hello ,

I cant get into any support page, mainly X570 motherboard,
Just get a spinning circle
A user said Incognito mode worked
1650688884725.png
 

bonyi8156202d5

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Apr 24, 2022
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I am facing the same issue both in Firefox and Chrome, on a desktop and on an android phone. Incognito mode doesn't help.

msi_support_page.png
 
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Apr 22, 2022
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Well, whaddya know. It works in incognito mode. Both in Opera and Chrome.
PS: The directlinks added in this thread doesn't work though. Need to navigate to the sites from the product pages, this brought me into the compatibility lists immediately, thanks. :)
 

bonyi8156202d5

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Well, whaddya know. It works in incognito mode. Both in Opera and Chrome.
PS: The directlinks added in this thread doesn't work though. Need to navigate to the sites from the product pages, this brought me into the compatibility lists immediately, thanks. :)
Weirdly enough, now I fired up Chrome in incognito mode, and it did not work at first. But then I tried Firefox, also in incognito mode, and it worked fine there. Now when I go back to Chrome, it works there, too, regardless of being in incognito mode or not. Super weird.
 

Alan J T

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Weirdly enough, now I fired up Chrome in incognito mode, and it did not work at first. But then I tried Firefox, also in incognito mode, and it worked fine there. Now when I go back to Chrome, it works there, too, regardless of being in incognito mode or not. Super weird.
YA finally got it fixed or so they say will have to wait and see as so far each fixed has fubared something else
 
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