Problems with MSI

stanaltize152f02df

New member
Joined
Sep 20, 2020
Messages
4
Old computer died yesterday so I went to Microcenter and came home with the following:

MSI MPG Z490 Gaming Edge Wifi
Intel i7-10700
Western Digital Black SN750 SSD
Crucial DDR4-3200 2x16 GB Kit

Assembled everything (probably my 20+ build as I do all my office computers) and could not get unit to post and no video
Re-assembled and tried again to with no luck. Assumed board was bad and exchanged for the mATX version as MicroCenter out of ATX size
MC insinuated I bent the pins on the ATX board. Having built many pcs in the past I'm very careful.

Re-assembled and issue persisted. Will not post, no video.
Did notice the CPU led lit up on the EZ Debug. Not sure if it was present on first board that I assumed to be defective.

Off to MC again to exchange the CPU. Re-assembled again and still have the same issues: no post, no video, and EZ Debug led for cpu is lit

Suggestions? This is my first experience with MSI and so far it has not been a good one.
 
Last edited:

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
Well, it can't be CPU support, as it supports all the Comet Lake CPUs out of the box.

What PSU do you have? Have you connected the 8-pin EPS 12V plug next to the CPU socket?
 

stanaltize152f02df

New member
Joined
Sep 20, 2020
Messages
4
I have an older OCZ 600 watt. All power connections were made....24 pin, 8 pin, and 4 pin
I'm thinking of swapping it out to see if that is the issue
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
Certainly worth a try. You haven't listed your graphics card. Is it a powerful one? Or are you using the internal graphics?
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
With just the internal, 600W should be plenty, but we don't know, the board might deem some voltage out of range and refuse to POST because of that or something.

If you want to straight up buy a new PSU, look for 80 PLUS Gold certification (or better, of course). This will ensure that they use high-quality components, otherwise they couldn't reach that.
 

stanaltize152f02df

New member
Joined
Sep 20, 2020
Messages
4
Tried new power supply with no luck. Submitting RMA warranty request
This is my first experience with MSI and I must admit I am very underwhelmed with the product.
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
It could still be the CPU (after all, it didn't work with two different boards now), or something else...
 

flobelix

Well-known member
Global Moderator
Joined
Jan 25, 2007
Messages
39,544
Are you sure cpu is an i7-10700 or maybe 10700F (which does not include a gpu)?
 

BenchAndGames

Member
CORPORAL
Joined
Sep 28, 2012
Messages
43
MSI board is not the issues as you tested different ones, so obiusly you issue in on other hardware, like RAM, PSU
 

citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
Are you sure cpu is an i7-10700 or maybe 10700F (which does not include a gpu)?
If i had erroneously gotten two mainboards replaced, only to find out it was my own fault like this, this would haunt me for the rest of my life. 😂
I think i would personally apologize at the shop where i bought it, otherwise i would always think back to this in shame.

But let's see.
 
Top