Random BSOD/restarts. Pulling my hair out!

jawsin154502dc

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3200g
B450m Bazooka Max Wifi

Random restarts with Log = Kernel Power Event 41 (63)
Consistently Happens every 1-3 days.
Random causes, sometimes when idle.
Formatted drive and reinstalled windows
Replaced ram
replaced PSU
No xmp or overclock. Tried with xmp on and off
CPU is usually 45-50 degrees
Installed newest AMD drivers from AMD site and tried with drivers recommended on MSI site and it happens with both.
MB Bios is newest 1.5. Happens on 1.4 and previous beta as well.

Ive contacted MSI and AMD several times about this and no one seems to know why. Your forum has a lot of people experiencing this issue though if you search "event viewer kernel power".

Also if you go to this link about your BIOS update 3 posts down it talks about my issue. I dont know if I should do any of the things recommended in that post because my error is 41 (63), not 18 or 19.
https://forum-en.msi.com/index.php?...a-bios-update-bug-status.348919/#post-2013276

I dont know if this is just the usual bad AMD driver issues. I know far too well about how bad AMD graphics drivers are and have returned several GPU's because of freezing and crashing in the past. I try to steer clear of any AMD graphics AT ALL COSTS!!! but since this was a APU i thought it would be ok. Any help would be greatly appreciated.



.
 

Svet

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What are the BSOD error codes?
List detailed system specs, see >>Posting Guide<<
When this issue started? Does it worked fine before?
 

jawsin154502dc

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What are the BSOD error codes?
Kernel power event ID 41 (63)

System specs:
Board: MSI B450M Bazooka Max WiFi
BIOS: 7C87v15
VGA: None (3200g with Vega 8 graphics)
PSU: Thermaltake Smart BX1 550w with single 12v rail @ 38A Model # PS-SPD-0550NNFABU-1
CPU: AMD 3200G YD3200C5FHBOX
MEM: 2x8GB, 3200 HyperXFury HX432C16FB3K2/8
HDD/SSD: SKHynix Gold 500GB SSD B07SK5BNM1
COOLER: Stock Wraith Stealth Cooler
Keyboard: Macally Wireless RFCOMPACTKEYCB
Mouse: Macally Wireless RFCOMPACTKEYCB
OC: None. XMP is off
OS: Windows 10 64bit Professional

When this issue started?
it hasn’t worked ever. it has been happening since the day I built the PC
Does it worked fine before?
No

I have tried different ram and a different power supply and it still persists. Also I formatted HD and reinstalled windows several times and it still persists.
 

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Svet

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What are the BSOD error codes?
Kernel power event ID 41 (63)
That's not the BSOD error code, but event.
Keep looking in the logs before that for the BSOD error code. [if there is any]

When this issue started?
it hasn’t worked ever. it has been happening since the day I built the PC
Does it worked fine before?
No
Got it

MEM: 2x8GB, 3200 HyperXFury HX432C16FB3K2/8
At what freq. they are running?
Do test with >>Memtest86<<
 

jawsin154502dc

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That's not the BSOD error code, but event.
Keep looking in the logs before that for the BSOD error code. [if there is any]

There is no WHEA error if that is what you are referring to. Where do i find the BSOD error code because I cannot find any.



Got it



At what freq. they are running?
Do test with >>Memtest86<<
2400mhz. Ive tried 3 different sets of ram chips and it restarts with every one. It restarts with XMP on or off.
That's not the BSOD error code, but event.
Keep looking in the logs before that for the BSOD error code. [if there is any]



Got it



At what freq. they are running?
Do test with >>Memtest86<<

There is no BSOD error or WHEA error that i can find.
MemTest86 passed. Memory ran at 3200mhz
 

Svet

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What else PSU you have tried?
 

jawsin154502dc

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Rosewill Gaming Power Supply, Arc Series 550 Watt (550W) 80 Plus Bronze Certified PSU with Silent 120mm Fan and Auto Fan Speed Control, 3 Year Warranty - ARC550
 

Svet

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Re-seat and reinstall the CPU
ensure the CPU heatsink fits perfectly and installed correctly,
and makes perfect contact with CPU surface,
re-apply new thermal paste by proper way and retest.
 

Alan J T

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Rosewill Gaming Power Supply, Arc Series 550 Watt (550W) 80 Plus Bronze Certified PSU with Silent 120mm Fan and Auto Fan Speed Control, 3 Year Warranty - ARC550
Have you configured window power setting to never shut down the PC or Power switch options
Screenshot 2021-03-09 132239.jpg
Screenshot 2021-03-09 132327.jpg
 

jawsin154502dc

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Re-seat and reinstall the CPU
ensure the CPU heatsink fits perfectly and installed correctly,
and makes perfect contact with CPU surface,
re-apply new thermal paste by proper way and retest.
Ok i did that and its still happening.
 

Alan J T

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Ok i did that and its still happening.
Time to remove the case as a possible problem. Run the board out of the case for a few day if you can do so safely Placing it on a sheet of cardboard and then placing another box over the top with some vents cut in it offers protection from stuff landing on the Board by accident.
You can easily power up the board by just shorting the Jumper JFP1 Pins number 6 and 8 with a small screwdriver .

This will help rule out any problems with the case like faulty front USB Case headers. Faulty Power switch or reset switch or a case short to the board as well as the possible short from a screw holding the PSU in the Case. Any damaged wires from the PSU or the case causing a short.
1615517471555.png
 

jawsin154502dc

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I sent the cpu to AMD today for replacement. i will test with new cpu (only part except MB that has not been replaced) And if it still happens I will try this and post what happens. Thanks
 

jawsin154502dc

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I received the replacement CPU from AMD and it worked for a few days but now the PC wont POST and it gets no video. Motherboard Debug CPU light is on. I took it out of the case and put it on the MSI box as recommended with no components plugged in except the CPU, PSU, and RAM and it still wont POST. CPU debug light is still on.

To add: I've tested it with 2 different PSU's, 2 different brand new CPU's, and several RAM chips. The CPU's ive tested it with are both brand new. 3200g (my replacement from AMD) and a brand new 3000g.
 

laurence1211

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I received the replacement CPU from AMD and it worked for a few days but now the PC wont POST and it gets no video. Motherboard Debug CPU light is on. I took it out of the case and put it on the MSI box as recommended with no components plugged in except the CPU, PSU, and RAM and it still wont POST. CPU debug light is still on.

To add: I've tested it with 2 different PSU's, 2 different brand new CPU's, and several RAM chips. The CPU's ive tested it with are both brand new. 3200g (my replacement from AMD) and a brand new 3000g.
So the only thing you haven't changed is the motherboard?
 

jawsin154502dc

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I called MSI and they said to send it in for RMA because it has completely failed as stated in above post. Shipped back on friday.

Motherboard is completely dead now. I think it was failing over time with the intermittent crashing and has finally completely failed. I will post what happens when i receive the repaired/replaced board from MSI. I was told their turnaround time is 15-35 days not including transit so about 2 months.

I dont think i can wait that long for the replacement. I might end up just buying another motherboard. I wish they had an advance replacement option like letting the customer pay for the motherboard and get credited when it is received or something like that.
 

mech.driver

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I would second the accredited thing, it goes so much smoother when both party's ship at the same time. Or exchanged at msi approved vendor.
 
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