Random Restart - MEG Z590 Aegis Ti5

[Jojo Mart]

Hey guys,
I experienced random restarts with my PC, it started yesterday with no error message or BSOD. Does anyone have any idea how I should troubleshoot this issue? The computer is only 4 weeks new.

Regards,
Jim

 

[fauc]

Please confirm CPU temperature in BIOS setup as attachment.

 

[Jojo Mart]

Hi fauc,
Is this what you are asking for? I am not sure if this is coincident or not, but all the time when the computer started, I was on in a meeting on Microsoft Teams App.

 

[fauc]

1.Please into BIOS setup and then check CPU temperature in BIOS setup.

2.For Microsoft Teams App, please modify it to disabled on Startup sheet on Task Manager.
Windows Task Manager: The Complete Guide

Windows Task Manager: The Complete Guide

The Windows Task Manager is a powerful tool packed with useful information, from your system’s overall resource usage to detailed statistics about each process. This guide explains every feature and technical term in the Task Manager.

www.howtogeek.com

3-1. Please modify "When plugged in, turn off after" to "NEVER" on Power & Sleep sheet on setting sheet on Windows OS.
3-2. Please modify "When plugged in, PC goes to sleep after" to "NEVER" on Power & Sleep sheet on setting sheet on Windows OS..
How to adjust power and sleep settings in Windows

How to adjust power and sleep settings in Windows

Get the steps for adjusting power and sleep settings in Windows.

support.microsoft.com

 

[Jojo Mart]

1.Please into BIOS setup and then check CPU temperature in BIOS setup.

2.For Microsoft Teams App, please modify it to disabled on Startup sheet on Task Manager.
Windows Task Manager: The Complete Guide

Windows Task Manager: The Complete Guide

The Windows Task Manager is a powerful tool packed with useful information, from your system’s overall resource usage to detailed statistics about each process. This guide explains every feature and technical term in the Task Manager.

www.howtogeek.com

3-1. Please modify "When plugged in, turn off after" to "NEVER" on Power & Sleep sheet on setting sheet on Windows OS.
3-2. Please modify "When plugged in, PC goes to sleep after" to "NEVER" on Power & Sleep sheet on setting sheet on Windows OS..
How to adjust power and sleep settings in Windows

How to adjust power and sleep settings in Windows

Get the steps for adjusting power and sleep settings in Windows.

support.microsoft.com

Hi fauc,
1. Here is a picture of the CPU temperature in bios. I took it right after the computer restarted itself without my doing...

2. The Microsoft Teams App is not in my Startup tab in my Task Manager.
3-1. I changed this setting yesterday, but today the computer still restarted.

 

[fauc]

This CPU temperature seems normally.

Please contact MSI directly.

MSI Member Center

account.msi.com

 

[Jojo Mart]

This CPU temperature seems normally.

Please contact MSI directly.

MSI Member Center

account.msi.com

I just picked up my computer today from the service center. They replaced the water cooling unit.