Random restarts/BSOD

samanthaper31

New member
Joined
Jul 31, 2020
Messages
5
Ever since my PC was completely rebuilt at Microcenter about 9 months ago, it has been randomly rebooting or experiencing BSOD. It rebooted 5 times yesterday .

When a BSOD occurs, I troubleshoot according to those messages. So far there has been:

“KMODE EXCEPTION NOT HANDLED” (most common)

“IRQL GT ZERO AT SYSTEM SERVICE”

What I have done:

  • Go through all drivers, manually update them and remove hidden, duplicate or old drivers.
  • Go through all troubleshooting wizards on computer, including memory and drivers.
  • Check physical system to make sure everything is seated properly.
  • Checked the temperatures, which are great.
  • Went through the event log and got thoroughly confused.
  • Ensured computer was fully updated and patched
  • Scanned for malware
  • Took out two 4gb RAM (corsair) sticks in case they were causing issues with two Gskill 8s.
  • Clean reinstall of Windows
  • Updated all drivers directly from Intel and MSI websites (have not updated BIOS)
I have since moved and can’t go back to Microcenter.

I have been able to replicate the issue by searching for a Bluetooth audio device to connect to. Every time I search, the computer restarts.

The computer restarts in many different circumstances, but the Bluetooth connection process is the only one I have found to replicate reliably.

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Microsoft Windows 10 Home

Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)

MPG Z390 GAMING EDGE AC (MS-7B17)

16 GB RAM (GSKILL Ripjaws 2x8)

NVIDIA GeForce RTX 2070 SUPER

Inland 1TB SSD

CX750M PSU

Intel® Wireless-AC 9462

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citay

Active member
SERGEANT
Joined
Oct 12, 2016
Messages
813
Newest available BIOS is installed? Optimized defaults loaded in the BIOS?

Anyway, i would do the following: Take out everything from the mainboard including CPU and RAM, unplug all cables, unscrew everything and take the board out. Then put it all back together. What this does is, it will ensure that every contact is good, every plug is fully plugged it, everything is seated correctly. Also, you can check if there's a "screw holder" or spacer in the case where there shouldn't be one (no screw hole in the mobo).
 
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