recently purchased MSI Creator Z16 - headphone mic doesn't work, webcam is blurry and poor

xbira155a02d7

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Joined
Jul 28, 2022
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2
Hi, I purchased this laptop just last week, and realised my external headset mic does not work when plugged into the headphone jack + it is not being detected in the device manager either - the headphone itself is detected and the sound does work. The built in mic also works.

Furthermore the webcam is blurry, and the quality is worse than my 5 year old dell xps. I tried cleaning the lens with an appropriate cloth, but no improvement.
I bought this in a different country and would rather not have to send it back, so i'm hoping you can tell me whether it is a (common) software or hardware problem and have a possible solution.

fyi i upgraded it to Windows 11
- on another note i tried to create a web ticket - but a system info via MSI help desk is required - but the download link says Win 10 only

cheers,
Larry
 
Joined
Jan 13, 2021
Messages
798
I recommend you can use the different headphone to check if you can see the same behavior. You can check if it is the headphone problem, the laptop problem or the compatible issue.
Regarding the camera quality issue, did you check your webcam specification? Then compare to the specification of your old dell xps.
 

xbira155a02d7

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Jul 28, 2022
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2
thanks for your suggestions, but i did all that; several headphones that all work fine on my old laptop
 

cloudslis154602d9

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Jan 17, 2022
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8
Still no update on this?
Same, my web cam/ camera quality is horrible. Everything is set as the best quality.
and also my headphone only works occasionally with this laptop [ and always works for my other laptop]

Considering this as more of a high end laptop, these type of issues are really disappointing
 
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