Redemption Rewards Rejected

inialdan

danCRY
Joined
Jan 4, 2022
Messages
5
I have a problem with Redemption Rewards, my redemption was rejected and the message is "Unable to redeem, please provide the invoice with the product name and purchase date.". What does this mean? my point 721 Points and I redeem Steam Gift Card 12 USD with 600 Points.

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djacq1156e02df

New member
Joined
May 22, 2022
Messages
2
I have a problem with Redemption Rewards. I received a participation code as always, but I NEVER receive any confirmation by email. Which is maybe the fact that my country Belgium does not appear in the list of terms and conditions. But in this case, why does MSI count my points, accept my candidacy and my registration in the rewards program if I am not entitled to any prize and I have lost in advance? Thank you for the answer.
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