[RESOLVED] X58 Pro random reboots

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twiddly

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I'm getting random reboots, sometimes every other day, sometimes several times a day; doesn't seem to have anything to do with what I'm working on.

I upgraded power supply thinking that might be it (430 to 650 watts), but still happening.

Support suggests upgrading bios from 7.1 to 7.3 but I'm wondering if I should check other stuff 1st?

Also concerned about losing my data because I have Raid 1 and allegedly upgrading the bios will cause me to reconfigure raid and possibly lose all data.
(I have a full backup but would rather not go that route if I don't have to).

X58 Pro
Core i7 920
Corsair xms3 DDR3 3 x 2GB  (slots 1, 3, 5)
EVGA GeForce 9600 GSO 512
2 WD 640GB drives (raid 1)
LG DVD/RW
Sony usb card reader
Antec Earthwatts 650

Windows 7 RC-1 64 bit

(haven't changed any bios/cmos settings, no overclocking)
Successfully ran intel burn test.
 
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Is the system simply rebooting or are you getting BSOD errors? If so, what is the code - 101 & 124 relate to insufficient CPU voltage, others such as 50 will be hardware or memory. If not, have a look in the Event viewer to see if you can dig a code up from there. I also note that you're using Windows 7... are you sure you're using the correct drivers for your system? I think it was a good move to up from the 430W PSU, that was a bit on the low side.
 
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Here's the sheet on my corsair memory:

http://www.corsair.com/_datasheets/TR3X6G1333C9.pdf

CPU-Z shows the appropriate 9-9-9-24 for it and bios says it's operating at 1333
 
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The system just reboots, no screen errors.

I just looked in the event log and there are multiple warnings prior to the death spiral, mostly in the 500 range.
For example,

The Desktop Window Manager is experiencing heavy resource contention.
    Reason : Graphics subsystem resources are over-utilized.
    Diagnosis : A sharp degradation in Desktop Window Manager responsiveness was observed.

then,
The Desktop Window Manager is experiencing heavy resource contention.
    Scenario : The Desktop Window Manager responsiveness has degraded.

and then,
The Desktop Window Manager is experiencing heavy resource contention.
    Reason : Graphics subsystem resources are over-utilized.
    Diagnosis : A consistent degradation in frame rate for the Desktop Window Manager was observed over a period of time.

There were 1/2 dozen of these warnings and then critical (where it rebooted).
 
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re: voltage and spread spectrum -- I don't mind trying that, I assume is done in the bios (I'm new at this, obviously).  Are either of these known to cause random reboots?

Also, I noticed nvidia has an updated 64 bit driver for my card, so am downloading that.
 
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I disabled Spread Spectrum.  Not sure where to change the voltage, and also wonder if doing so could possibly hurt (i.e., damage something)?

And I installed nvidia's latest win 7 64 bit driver for my card (it's beta but they said a lot of bugs were fixed).

So we'll see.  If no difference then perhaps I try the voltage change, or maybe the bios upgrade.
 
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Well, it just did it again.  Only thing running was a browser.

I'm thinking I'm going to have to try the bios upgrade.

BTW, my [single] graphics card is in slot pci-e4 and I understand that pci-e2 slot is the primary one.  Might that make a difference?
 
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Hi twiddly. Just for confirmation, are your mem. sticks in the 'black' slots, A0, B0, & C0? As long as you don't increase the mem. voltage past 1.65, all should be fine. That is done in bios 'Cell Menu', highlight the setting, use your keyboard +/- keys on the numbers pad. Your PCI-E (second slot), should be fine to run it in as it is an X16 as well. Sometimes a component is in the way, is that why you picked the secondary slot? I would try some of the suggestions before flashing the bios. If you do decide to flash, please use the forum USB Flash Tool.
 
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yes, memory is in A0, B0, C0.  Can you tell me the exact line in cell menu where I change the voltage?  And does anything else need to change in concert with that?
Also, I set it to quick boot in bios, maybe I should change that back.

Another oddity.  Booting fresh this AM, initially my primary monitor didn't get _any_ signal.  I pressed reset and then it did.  This has happened a couple times before.  Maybe I should try a different graphics card?
 
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ok, I'm probably missing something very simple, but I can't figure out how to change the voltage on the ram.
In cell menu, all the settings for this are set to auto and gray, and I can't seem to alter these settings.
 
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Highlight the 'DRAM Voltage (V)' setting in bios 'Cell Menu', then use your +/- key. No other changes needed. An upgrade to a GTX 260 would be nice, but don't believe the VGA is the problem.
 
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I changed the DRAM voltage to 1.6 (silly me was trying to use qwerty board +/- rather than the numeric keypad, which ultimately worked).
However, cpu-z still shows the voltage as 1.5 on the SPD tab; is that right or did I maybe not do the bios correctly.

BTW, this forum is soooo helpful, i really appreciate it.

 
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You mean like this?
CPUzSPDtab.jpg


Those are the programmed settings, not what the sticks are being run at.
 
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I ran the Green Power utility and it does show 1.6 as the memory voltage now.
No random reboots since making this change (fingers crossed).
 
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Well, I made it a whole day without a reboot, but just happened again.
Also, when this happens I notice that the system boots _much_ more slowly than usual and is generally running slow until I do a restart.

Anything else for me to try, or should I upgrade bios from 7.1 to 7.3?
 
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Do you have Windows set to automatically reboot on a BSOD? You should turn that feature off so you can see the BSOD being triggered. The nice thing about i7's is that most BSODs have a distinct solution when bad hardware is not the culprit. On previous processors, you'd have to try several different things to resolve it. Most of the time for the i7, BSODs are a result of lower than necessary voltage on either the RAM, CPU or QPI (VTT).

Disable automatic restart on BSOD: http://techqa.wordpress.com/2008/08/17/disable-automatic-restart-on-bsod-blue-screen-of-death/
 
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