Returning Windows software

alperkrs153002dd

New member
Joined
Apr 27, 2022
Messages
2
Hello MSI users, recently I've purchased an MSI laptop(Prestige 15 A12U),
I don't want to use Windows 11 that came with the laptop,
so without accepting Win11 EULA terms, I formatted hard disk and installed another OS.

It's a legal right to return pre-installed Windows software in my country but as procedure, I have to send OEM key to the dealer.
The problem is, I couldn't find the Windows OEM key on documents or bottom of the laptop. Can you help me?
 

dvair

Active member
SECOND LIEUTENANT
Joined
Nov 4, 2009
Messages
547
The key is embedded in the BIOS of the laptop itself. You are probably out of luck with trying to get a refund.
 
D

Deleted member 960680

Guest
You need to contact an authorized service center and they will already have to remove the OEM key from the bios and send a request to Microsoft to cancel the digital license.
 
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