RTX 4090 Gaming x Trio 24G low benchmark score

[islammohsenmohamed.199158702da]

Hello,
I just bought new rtx 4090. I tried doing some benchmarks but something looks wrong. I tried 3DMark port royal and I'm getting 20k score and with msi after burner i was able to get 21K i tried different stuff online reinstalled windows but nothing seems to work. I see the average score is 26k and people post that they get 25-26K out of the box preformance. please help me

 

[Nichrome]

Hi
Much depends on all other hardware you are using.
What is the full system spec? >>Posting Guide<<

 

[islammohsenmohamed.199158702da]

Board: ASUS ROG STRIX Z690-F GAMING WIFI
BIOS: ver 2602
VGA: MSI RTX 4090 Gaming x Trio 24G
PSU: be quiet! STRAIGHT POWER 11 Platinum 1200W
CPU: Intel Core i9-13900kf
MEM: 2x16, D532GB 5600-40 Vulcan Alpha bk K2 TEM
HDD/SSD: SAMSUNG 970 EVO Plus 2TB, SSD
Crucial P3 2TB M.2 PCIe Gen3 NVMe Internal SSD - Up to 3500MB/s - CT2000P3SSD8
COOLER: be quiet! Pure Loop 360mm, water cooling
Keyboard: Wooting 60HE
Mouse: razer deathadder v3 pro
OC: None
OS: Windows 11 64bit
Display: ASUS TUF Gaming VG279QM , DP
Samsung Odyssey G7 LS28BG700EPXXU 28" 4K , DP
Lenovo27'' 1440p , HDMI

 

[Nichrome]

Have you updated BIOS and vBIOS? vBIOS through MSI LiveUpdate.
Same goes for drivers.
Is benchmark the only ”low” score you are getting in? Can you share the URL to your result? Also have you monitored your temperatures?

 

[islammohsenmohamed.199158702da]

I installed Msi LiveUpdate and it doesn't show anything needs updating

I have attached screenshot for gpu-z, cpu-z and 3dMark score

The temperature during benchmark looks normal 60 gpu and 50 cpu

 

[Nichrome]

Ok that looks rather low.
While running FurMark, or any other stress test, does GPUz show bus interface to be running at x16? As currently it's at x1.

 

[islammohsenmohamed.199158702da]

I ran FurMark and I believe it is still x1 Do you know what i can do to fix this?

 

[Nichrome]

Try to reseat the card.
If possible, test the card in another PC.
Otherwise you may need some help from MSI.

 

[islammohsenmohamed.199158702da]

Found also in bios it is also showing as x1.

 

[Nichrome]

Found also in bios it is also showing as x1.

Tried reseating, and/or in another system?
Also verify if all the golden fingers are there, and check the PCIe slot for any damage.
I don't think it's a software problem.
Also not sure about this as your board spec is a bit unclear, but try the other PCIe slot on the board.

 

[islammohsenmohamed.199158702da]

I tried reseating and swapping with my old amd gpu but also getting x1. I also tried removing both my nvme drives.

This is my board https://rog.asus.com/motherboards/rog-strix/rog-strix-z690-f-gaming-wifi-model/

 

[Nichrome]

Your old GPU was also stuck at x1, is that what you mean?
Or do you mean that after reseating it’s still at x1?

 

[islammohsenmohamed.199158702da]

Both gpus are stuck at x1.

I will try the other PCIe slot with my old gpu.

 

[Nichrome]

So if both are stuck at x1, then the issue is the board OR the CPU.

 

[Hvpeyton161602e6]

Just fyi from other people having this issue if you installed drivers.

Hello there. I've had the same issue with my graphics card running at x1 instead of x16 and found it was caused by a third party PCI Bus driver installed by the graphics card software. As soon as I reverted back to the windows default driver my card is running now correctly at x16. Note I've also had to prevent the device from been updated automatically on each reboot. Hope you find it helpful.

 

[Svet]

What software exactly did you mean?

 

[Alan J T]

Maybe anything with Built-in GPU-Z
Mine did it again today on Cold Boot after shutting down last night
Shutting down Windows again and powering back on strait away puts it back to normal

 

[Alan J T]

Found also in bios it is also showing as x1.

Really looks like a BIOS or Motherboard problem if doing it with more than one GPU
Any chance you can test in a separate system

 

[islammohsenmohamed.199158702da]

The problem was a bad cpu. I was getting random crashes and bluescreens tested with a different cpu and pc is running good now and 3d mark score is better.

 

[Nichrome]

Thanks for letting us know, glad it's ok now.