Rtx 4090 suprim, sudden black screen, fans max rpm

[cees.nooteboom003159d02e1]

Hello,

I recently bought the msi suprim X 4090 (air cooled). After using it for a week or 2, I ran into some serious issues, being:
- my pc black screens (both monitors lose display connection and go standby) either just after startup on desktop, or 5-10 mins into any game.
- the gpu fans go to max rpm
- the rest of the pc remains functional, as I can still use keyboard shortcuts and hear sounds of applications in the background.
- this stays till either an automatic restart in 5-10 mins or a forced restart by holding the power button.
- afterwards it gracefully starts without any motherboard error LEDs, or beeps. Until the moment arises that it black screens again.

During the time that it does run, I luckily managed to do some benchmarking in 3DMARK just fine, and monitor the results.
- average temp of 50°c
- power input between 50-400W (depending on usage)
- fps and visuals all appear to be good and it does what a 4090 is supposed to do, be an absolute beast without too much power usage it seems.

Up until the point where it black screens again. I'm trying to rule out any software or settings related issue before I sent it for repair, so I hope you guys can help me resolve the issue, maybe I'm forgetting something or maybe there is knowledge seeing as there are multiple issues arising with the new 4090s.

Few more notes:
- I'm running a ryzen 9 5950x, ROG STRIX X570-F GAMING, 2x firecuda 2TB M.2, 64gb gb ballistix ram at 3600mhz, ROG Thor 1200W platinum, open air case with plenty of cooling. (in the middle of a windows reset, so I don't have the exact info, will sent later if need be, hasn't black screened yet during this setup)
- used to run a msi gtx 1080 just fine with above mentioned hardware but an older power supply.
- running latest bios, drivers, windows updates, etc.
- 2 monitors a Dell office grade monitor, and Samsung Odyssey Neo G7 32" at 4K with supplied display cable.

If anyone is familiar with the issue, or has a rough idea of the root of my problem, I'd be grateful to hear.

 

[Mad Max]

I have also started suffering from black screen + max fans completely random (even at idle).

I run an MSI suprim x 4090 on cablemod c series pro modflex, 4x8pin, vertically mounted, no strain on the adapter in a lian-li o11 dynamic evo case powered by a Corsair AX1600i PS. I used this cable for 3 months and never had any issues untill 2 weeks ago. I have run a constant gpu-z temp control report to file, even with manual fan control, its not the temperature.

to note: running (per cablemod support suggestion) “prefer max performance” setting in nvidia control panel + ddu + reinstall latest driver + re-seating the table = reduces the crashes to 1 crash every 1-2 days . But after this, during the last few days, it only happened to me on idle / browsing in firefox ( weird… but noted). Using it on 100%, for example in games such as plague tale - requiem or cyberpunk with no dlss lasted 20 hours straight… closed it manually, no crash.

to note2: swapping back to original nvidia splitter completely fixed my issue, but i have never used that cable before).

to note3: based on all other internet posts on black screen + max fans its either a cable or driver fault. Based on my experience and the frequency, relative to how these have started in december , seems like cable warn off

conclusion: need more info, but it seems the cable wares off in time and missfires on the power sensing pins and crashes. I will test this with an OEM corsair 600w cable , but having this not happen with brand new nvidia’s oem (not used , max1-2 days) does raises a question

 

[Mad Max]

I have tested with the official Corsair VGA PCIe5.0 12VHPWR (CP-8920284) yesterday as recommended for my PS unit for this GPU by Corsair, and it is one thick cable and far less bendy than the cablemod. I have been using it for the last 18 hours without any crashes at all (i removed the “prefer max perfomance” setting from nvidia cpl). So far this seems to confirm my findings.

The cablemod variant seems in good shape with no damage whatsoever… so, outside of my findings above, I am not sure what the issue was, but cablemod support offered to replace it based on everything I detailed here and the pictures (prooving no bending, physicial or any other user mounting issues).

 

[swifthit157502e2]

Happens to me only if I bump my desk by accident it goes black screen full rpm.

 

[Mad Max]

Happens to me only if I bump my desk by accident it goes black screen full rpm.

That seems completely mechanical / electrical, irelevant to the case presented here.

However, that is not ok... you should get your electrical tested by a professional electrician, that is a hazard waiting to happen...

 

[swifthit157502e2]

That seems completely mechanical / electrical, irelevant to the case presented here.

However, that is not ok... you should get your electrical tested by a professional electrician, that is a hazard waiting to happen...

Yeah I will have someone look at it.. I'm using a cablemod cable as well, that could be the issue if they wear down over time. I'm keeping a watchful eye on the pc and not letting it idle much at all without me present.

 

[solarisir15a002dd]

Hey all, I also started having the black screen issue with my cablemod braided cable but gave me black screen and full fan rpm, changed it back to the Nvidia adapter but continued to give me black screen but fans operate normal. Not sure if it's a GPU issue or what, just installed today's driver 531.18 as per MSI tech support advice but they told me they know of the Nvidia issue that was supposed to be fixed for all 4080 and 4090s, asked me if I wanted an RMA but I'm on the fence on sending it and have to wait a long time for a replacement or to just getting back the sale if they can't reproduce...

 

[vstrott154b02d3]

hey guys

i’m having this issue right now with a gaming trio 4090. i highly suspect it’s the cablemod 12vhpwr cable. did anyone here get a replacement cable from cablemod? and did that fix the issue? they offered me an advanced RMA where i would have to buy a new cable and then they would refund me after i receive it and cut the old one in half.

is it worth the hassle or should i just get a corsair 12vhpwr cable?

 

[Mad Max]

hey guys

i’m having this issue right now with a gaming trio 4090. i highly suspect it’s the cablemod 12vhpwr cable. did anyone here get a replacement cable from cablemod? and did that fix the issue? they offered me an advanced RMA where i would have to buy a new cable and then they would refund me after i receive it and cut the old one in half.

is it worth the hassle or should i just get a corsair 12vhpwr cable?

It is 100% the cablemod cable. Check my posts above.
I have received a replacement after long RMA process (they make you send picture/video proof that you have destroyed the old cable before they send you a new one).
The new one is identical, in every way. The replacement is OK, however, the issue is no longer present, but I now have no doubt that it will wear out in time and will only work for a few months just like the previous one (check my post to see my findings).

I have switched to the Corsair VGA PCIe5.0 12VHPWR and had no issues since.

 

[Mad Max]

Hey all, I also started having the black screen issue with my cablemod braided cable but gave me black screen and full fan rpm, changed it back to the Nvidia adapter but continued to give me black screen but fans operate normal. Not sure if it's a GPU issue or what, just installed today's driver 531.18 as per MSI tech support advice but they told me they know of the Nvidia issue that was supposed to be fixed for all 4080 and 4090s, asked me if I wanted an RMA but I'm on the fence on sending it and have to wait a long time for a replacement or to just getting back the sale if they can't reproduce...

Did you fix the issue?
You meant to say that with nvidia OEM cable you only get black screen (not the 100% rpm fans)? If so, what PSU do you use?

 

[solarisir15a002dd]

So for me the fix was just getting another power cable, the cablemod one and the OEM one resulted in a blacks screen. The one that fixed all this was the EZDIY-FAB branded 12+4 pin adapter, so one of the cheapest but yeah after that no more crashes, black screens, fans at 100% rpm

 

[ikaika.varesyoun15c402e7]

Hello everyone, I am having the same exact issue. I have a 4090 Suprim Liquid and im using a PCIe riser cable so my GPU seats vertically. Sometimes All three of my monitors will lose connection and the fan will shoot to max RPM's. The only fix I have currently is force resetting my PC by holding down the power button when my screens go black. This only started happening recently and I have been using all the cables that came with each part of my build. here are my specs

GPU: MSI 4090 Suprim Liquid X

CPU: Intel i9 12th gen 12900K

MOBO: Asus MAXIMUS Z690 HERO EVA ATX LGA1700 Motherboard

COOLER: Corsair iCUE H150i ELITE CAPELLIX 75 CFM with LCD upgrade

MEMORY: Corsair Dominator Platinum RGB 32 GB (2 x 16 GB) DDR5-6200

STORAGE: Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
Toshiba P300 4 TB 3.5" 5400 RPM Internal Hard Drive

CASE: Cougar Conquer 2

PSU: EVGA SuperNOVA 1300 P+ 1300 W

MONITORS: Samsung Odyssey G50A
LG ULTRAGEAR
Asus VG245

MIC: HyperX Quadcast S

HEADSET: Corsair HS70 PRO Wireless

MOUSE: Corsair Sabre Pro RGB Wireless

 

[Alan J T]

Hello everyone, I am having the same exact issue. I have a 4090 Suprim Liquid and im using a PCIe riser cable so my GPU seats vertically. Sometimes All three of my monitors will lose connection and the fan will shoot to max RPM's. The only fix I have currently is force resetting my PC by holding down the power button when my screens go black. This only started happening recently and I have been using all the cables that came with each part of my build. here are my specs

GPU: MSI 4090 Suprim Liquid X

CPU: Intel i9 12th gen 12900K

MOBO: Asus MAXIMUS Z690 HERO EVA ATX LGA1700 Motherboard

COOLER: Corsair iCUE H150i ELITE CAPELLIX 75 CFM with LCD upgrade

MEMORY: Corsair Dominator Platinum RGB 32 GB (2 x 16 GB) DDR5-6200

STORAGE: Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
Toshiba P300 4 TB 3.5" 5400 RPM Internal Hard Drive

CASE: Cougar Conquer 2

PSU: EVGA SuperNOVA 1300 P+ 1300 W

MONITORS: Samsung Odyssey G50A
LG ULTRAGEAR
Asus VG245

MIC: HyperX Quadcast S

HEADSET: Corsair HS70 PRO Wireless

MOUSE: Corsair Sabre Pro RGB Wireless

Try another Riser cable they are not the most reliable cable

 

[zool15200157a02e2]

I had issues with this too, even after reseating the card, swapping back and forth from my Corsair 600w and the nvidia supplied life support looking cable.
This sounds weird but they've gone since turning off HAGS (Hardware Accelerated Gpu Scheduling) in windows 10, i had it on due to both DLSS 3.0 requiring it (though i don't use it), hearing somewhere that shader reordering needed HAGS on though can't verify that by googling since and a perceived input latency improvement in controls.
I dunno if it's just a coincidence or not but i had seen some users reporting up to 100w's of added power draw with it on yet performance near identical with it off (minus input improvement), so i gave it a shot off and so far, days of high gpu utilization in Cyberpunk with Psycho RT, same performance, no black screen max fan crashes.
Is a shame that it feels just that little bit less responsive but Reflex at least helps for the most part.

 

[mikko.saarink151702d7]

Just in case anyone comes here after all this time, I want to report that my exact same sudden black screen problem with 'MSI GeForce RTX 4090 Gaming X Trio' was solved by replacing the 12VHPWR cable that came with the card with another.

I have Seasonic Prime 850W Titanium PSU and got a matching Seasonic 12VHPWR cable.

The cable that came with the card from factory is a flimsy three-to-one combiner from the PSU. The cable from Seasonic is two-to-one combiner and the build quality is phenomenal in comparison, with assurance from Seasonic that the three-to-one combiner is completely unnecessary with their PSUs.