RX6800XT Gaming X Trio **Black screen** random signal loss

Joined
Dec 24, 2020
Messages
102
Hello
Yesterday i replaced my RTX3070 with RX6800XT both MSI Gaming X Trio
Removed nvdia drivers with DDU and turned off the system, swapped cards and installed new AMD drivers.
I ran benches (3dmark, RDR2, wildlands, AC Origins, Hitman2 ... ect) all was fine and scores in most games were higher than the 3070 ( wildlands and Origins scored less :/ )
Anyway.. today since morning i had 3 times black screen randomly while using Chrome .. monitor loses signal and turns off but pc keeps running (fans and LEDs on ..) .. i cannot get the signal back and the only way to fix the situation is a hard restart.
I checked and there are no errors logged in windows event viewer.
Black screen didn’t happen during a couple of hours gaming and bench marking (so far).

My system is on stock speeds, no overclock.
Ryzen3600/ Ballistix 2x8GB 3200 on xmp/ MSI B450 Gaming plus Max/ nvme WD 500gb+ ssd WD 1tb + hdd WD 6tb/ psu Corsair M850x (2 separate 8pin cables used)/ monitor LG 32GN600 using DP cable 1.4 / all items are less than a year old
Windows10 pro 64bit .. all drivers and system are up to date. I haven't got any issues with RTX3070.
No heat issues GPU idles fanless on 33c and around 60c while gaming
CPU and case are cool as well.
Nvidia has a similar issue with GPU restart nvlddmkm.. so i wonder if this is similar.

Any idea guys?
Bad card or a drivers issue?
Thank you a lot
 
Last edited:
Joined
Dec 24, 2020
Messages
102
Just an update .. i just clean installed windows now .. installed AMD drivers .. used Chrome a bit and black screen happened again .. hard restart with no error logs
Ps. hardware acceleration Chrome is off and it happens eitherway..
I can't seem to narrow it down :(
 

Nichrome

Friday? Deploy to prod!
Global Moderator
Joined
Nov 7, 2013
Messages
19,568
That would indicate to be an issue with the card, especially if 3070 works fine and you have also reinstalled windows.
 

BenchAndGames

Member
CORPORAL
Joined
Sep 28, 2012
Messages
52
Thats why I prefer intel+nvidia, yeah AMD its cheaper but many headaches with known stability issues, driver issues on both CPUs and GPUs
I don't care that looks like a fanboy, I just prefer comfort and stay calm after mounting the pc, even if I have to spend more money
 
Joined
Dec 24, 2020
Messages
102
Thats why I prefer intel+nvidia, yeah AMD its cheaper but many headaches with known stability issues, driver issues on both CPUs and GPUs
I don't care that looks like a fanboy, I just prefer comfort and stay calm after mounting the pc, even if I have to spend more money
Well it depends .. im in no way an AMD fanboy .. but numbers and benchmarks of latest AMD products speak for themselves recently.
Mind you i had and still have the RTX3070 Gaming X Trio, it wasn't an easy ride for Nvidia neither .. i had to tweak a lot to stabilize it from crashing including windows clean install .. just google and check the load of people dealing with nvlddmkm GPU restart black screen crash, its horrible.

Anyway, i'm still trying to narrow down the issue .. will try HDMI cable to see if i have a faulty displayport cable.
Disappointed that i have to deal with this on a brand new $1000+ video card
 
Joined
Dec 24, 2020
Messages
102
That would indicate to be an issue with the card, especially if 3070 works fine and you have also reinstalled windows.
Thanks for the your input .. i will do some more trials and tweaks before i give up on the RX6800XT and go back to the RTX3070
 

BenchAndGames

Member
CORPORAL
Joined
Sep 28, 2012
Messages
52
Well it depends .. im in no way an AMD fanboy .. but numbers and benchmarks of latest AMD products speak for themselves recently.
Mind you i had and still have the RTX3070 Gaming X Trio, it wasn't an easy ride for Nvidia neither .. i had to tweak a lot to stabilize it from crashing including windows clean install .. just google and check the load of people dealing with nvlddmkm GPU restart black screen crash, its horrible.

Anyway, i'm still trying to narrow down the issue .. will try HDMI cable to see if i have a faulty displayport cable.
Disappointed that i have to deal with this on a brand new $1000+ video card
The thing is that what was said above, for me still has validity, because you use an AMD CPU.
So all those known stability issues, driver issues that I said can be because of this, ignor the id error nvlddmkm, because that can be directly caused by system instability between CPU and RAM.

This is where AMD CPUs are getting torubles with the RAM, bunch of freeze´s, crashe´s ,BSOD´s...
 
Joined
Dec 24, 2020
Messages
102
It was a drivers issue !!!
The card is rock stable at browsing and in games .. not a single crash or black screen under heavy load in many games and tests plus i tested in browsing with multi youtube videos in many tabs for almost 18 hours.. All good
I just rolled back from the "newest recommended drivers for RX6800Xt specifically" adrenalin-20.12.2, to the older ones which was made available on the release date of the RX6000 series adrenalin-2020-20.11.2
Of course i think AMD should work on this in future drivers ..
Bottom line i'm happy it was a software issue rather than a defective expensive paperweight .. i think i freaked out earlier than i usually do maybe due to the high expectations ..
Anyway now its the time to sell the RTX3070 ..
Thank you all
 
Last edited:
Joined
Dec 24, 2020
Messages
102
Well guys .. i still have the black screen issue .. totally random unpredictable, except that it happens while browsing (all Chrome, Edge and Firefox) .. sometimes a couple of times during a day and sometimes once every few days .. no way to replicate the error or trigger it intentionally.
Sometimes i get the wattman restored due to unexpected system failure in Adrenaline notifications.
I tried almost everything .. different monitors (all refresh rates 60/75/120/144/165 both at 1080 and 1440p) with/without HDR .. different cables both HDMI and DP 1.4 .. tried multiple AMD drivers with and without Adrenaline .. removed Dragon center and Afterburner ... updated windows and BIOS and chipset drivers ..i tried all possible scenarios i have at hand.
The only thing left to try is to change MoBo CPU and Ram, but thats in my next upgrade. Power supply is supposedly fine since in games the card doesn't even hiccup.
I give up .. since the card doesn't crash in games i will keep it and hope that a new driver could solve the intermittent black screen issue ..
Just wanted to update this thread in case someone has the same issue looks here for a solution that i don't actually have.

Edit: there is actually one more thing i'm testing right now which is disabling Freesynce .. so far fine but i'm not optimistic.
 

zaghy2z153302d8

New member
Joined
Jan 21, 2021
Messages
6
I have the same problem. Works fine when you put the card under load... But when it basically sits idle or you are just casually just browsing the internet... It dies. Boot from cold boot and forget to login? dies. Just finished playing games, and start browsing the internet... Dies.

I have:
GPU: MSI 6800XT Gaming Trio
Mobo: MSI B550 Gaming Carbon Wifi
CPU: AMD R7 5800X
 
Joined
Dec 24, 2020
Messages
102
I have the same problem. Works fine when you put the card under load... But when it basically sits idle or you are just casually just browsing the internet... It dies. Boot from cold boot and forget to login? dies. Just finished playing games, and start browsing the internet... Dies.

I have:
GPU: MSI 6800XT Gaming Trio
Mobo: MSI B550 Gaming Carbon Wifi
CPU: AMD R7 5800X
Thanks for sharing and sorry that you are facing the same frustrating issue.
Today AMD released new drivers 21.1.1 .. lets hope they fixed it this time and crushed this bug.
Once you get the black screen, how do you restart your system?

By the way, i got black screen with Freesync on and off .. so its out of the suspect list in my case.
 

zaghy2z153302d8

New member
Joined
Jan 21, 2021
Messages
6
Thanks for sharing and sorry that you are facing the same frustrating issue.
Today AMD released new drivers 21.1.1 .. lets hope they fixed it this time and crushed this bug.
Once you get the black screen, how do you restart your system?

By the way, i got black screen with Freesync on and off .. so its out of the suspect list in my case.
I think I fixed mine...

Go to the pc power settings and turn off PCI Experess Power Management... if you have your computer set to "Balanced" you can switch it to either "Performance Mode" or "Ultimate Performance".... Seems to have fixed.
 

zaghy2z153302d8

New member
Joined
Jan 21, 2021
Messages
6
Actually, scratch that... Only lasted for a couple hours and it's back to having a black screen... Although, frequency seems to be farther between.
 
Joined
Jan 22, 2021
Messages
103
Just paid 1200 euro for this card.

My screen goes black every 10 minutes or so.

Temps are fine. I have a 80+ gold 800w psu which should be enough.

My old 1080 gtx never had this problem.

My screen doesnt even go black in full load. Sometimes it just goes black when webbrowsing or opening a program.

I have latest AMD drivers. Latest motherboard bios, latest win10 version etc.

Any ideas?
 

darkhawk

Well-known member
Global Moderator
Joined
Nov 20, 2012
Messages
13,411
Well it depends .. im in no way an AMD fanboy .. but numbers and benchmarks of latest AMD products speak for themselves recently.
Mind you i had and still have the RTX3070 Gaming X Trio, it wasn't an easy ride for Nvidia neither .. i had to tweak a lot to stabilize it from crashing including windows clean install .. just google and check the load of people dealing with nvlddmkm GPU restart black screen crash, its horrible.

Anyway, i'm still trying to narrow down the issue .. will try HDMI cable to see if i have a faulty displayport cable.
Disappointed that i have to deal with this on a brand new $1000+ video card
Most numbers and benchmarks are synthetics with little to do with real world use or performance in user scenarios.....
AMD has done well hardware wise (generally....theres issues but I'm not going to discuss that here), but their software and AGESA code could be done by a high school kid and probably function better than it currently does. It's unstable, full of issues, and generally shows how poorly handled the company really is.
That's the stark difference with Intel. Yes, they may have their holes and issues.....however.....I've not had a single problem with an Intel system not working, except when my Z390 Godlike motherboard literally just died.
I'm no fanboy (even though it certainly seems like I would be, given how highly I talk of Intel), but seeing what I've seen with AMD, there are a few things you cannot mess up. A BIOS is one of them. And I can't tell you the last time they had a good bios that just worked......it's been that long.

As far as your issues....if you were dealing with other issues with NVidia as well....it sounds like maybe the problem isn't the GPU and might be something else......
What power supply is it exactly? The model #? M850x isn't a model from Corsair's line at all.....it's either missing a letter, or something else. Depending on that answer, it could very well just be that your power supply is not up to the task......Just because it's an 850W supply doesn't mean it's a good one, unfortunately. And all too often with this new generation of cards, we've seen users supplies that seemed good previously, end up just being weaker than they thought.
 
Joined
Dec 24, 2020
Messages
102
Most numbers and benchmarks are synthetics with little to do with real world use or performance in user scenarios.....
AMD has done well hardware wise (generally....theres issues but I'm not going to discuss that here), but their software and AGESA code could be done by a high school kid and probably function better than it currently does. It's unstable, full of issues, and generally shows how poorly handled the company really is.
That's the stark difference with Intel. Yes, they may have their holes and issues.....however.....I've not had a single problem with an Intel system not working, except when my Z390 Godlike motherboard literally just died.
I'm no fanboy (even though it certainly seems like I would be, given how highly I talk of Intel), but seeing what I've seen with AMD, there are a few things you cannot mess up. A BIOS is one of them. And I can't tell you the last time they had a good bios that just worked......it's been that long.

As far as your issues....if you were dealing with other issues with NVidia as well....it sounds like maybe the problem isn't the GPU and might be something else......
What power supply is it exactly? The model #? M850x isn't a model from Corsair's line at all.....it's either missing a letter, or something else. Depending on that answer, it could very well just be that your power supply is not up to the task......Just because it's an 850W supply doesn't mean it's a good one, unfortunately. And all too often with this new generation of cards, we've seen users supplies that seemed good previously, end up just being weaker than they thought.
I agree regarding AMD's buggy software issues .. i have 3 Intel laptops i7 and i5 and not even a sneeze during whatever usage circumstances.
Anyhow, my power supply is Corsair RM850x connected by 2 separate 8pin connectors to the GPU.
This PC with the same components worked fine with MSI RX570 Armor 8G and MSI RTX3070 Gaming X trio. With nvidia GPU i had the nvlddmkm problem until i rolled back drivers to a previous version which turned everything fine and stopped getting the issue at all for around a month of usage.
Windows was fresh installed when i started getting the black screen to eliminate remaining drivers' conflict between nvidia and AMD.
The reason why i don't think PSU is the suspect here is that during heavy load benchmarking (even on loop) and gaming, the GPU is greatly stable at around 60c temps with fans at 35%.
Only when load is low to normal (browsing/youtube), GPU loses power and monitor turns black stating that there is no signal detected and only hard reset would get the screen back on.
Sometimes i get Adrenaline notification that Wattman settings was reset due to hardware failure. Windows event viewer doesn't produce any related error logs.
Note: one thing i noticed in my case and in some other members cases too is that black screen happens more often while watching youtube or scrolling youtube videos regardless of which browser (Chrome, Firefox and Edge) with or without hardware accelerator.

Now that i updated to the new Adrenaline 21.1.1 drivers released yesterday .. my system did not produce any black screen (yet) .. still early to judge .. i will report in few days of usage.
Supposedly the new drivers addressed a similar issue with different monitor brands:
Quote "Some displays such as the Sceptre C series or Samsung™ Odyssey G9 series may experience an intermittent black screen on Radeon RX 6000 series graphics products."
My monitor is LG 32gn600-b 32"/144Hz@1440p using DP1.4), this monitor is fine because i tested it with my laptop for days, not a single black screen. Beside GPU produced the same black screen with my other hp 1080p monitor.
Since we have stay at home order here in Japan i have time on my hands, trust me i did a lot of research and testing and i strongly believe at this point that its a software/drivers bug more than a possible defective hardware.
My next step to address this issue (if its back ) would be to adjust/tweak GPU power and fan through Adrenaline's manual performance tune.

Thank you a lot for your support
Regards
 
Joined
Dec 24, 2020
Messages
102
Just paid 1200 euro for this card.

My screen goes black every 10 minutes or so.

Temps are fine. I have a 80+ gold 800w psu which should be enough.

My old 1080 gtx never had this problem.

My screen doesnt even go black in full load. Sometimes it just goes black when webbrowsing or opening a program.

I have latest AMD drivers. Latest motherboard bios, latest win10 version etc.

Any ideas?
You issue seems very similar to mine.
Did you try yesterday's release 21.1.1 drivers?
 

Alan J T

😍☝🤘👆😻
Joined
Sep 11, 2020
Messages
3,021
Thats why I prefer intel+nvidia, yeah AMD its cheaper but many headaches with known stability issues, driver issues on both CPUs and GPUs
I don't care that looks like a fanboy, I just prefer comfort and stay calm after mounting the pc, even if I have to spend more money
My first full on team RED in many many years and not a single problem Sometimes you just get a bad component, lots and lots of complaints about the Nvidia cards If you look at the forums I would say Nvidia GPU complaints are about 100 or more per AMD GPU complaints.
 
Top