Samsung PM9A1 (MZVL21T0HCLR-00B00) slow write speed.

seba84_2005

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Hello I have problem with OEM SSD (oem 980 pro) From Samsung PM9A1 MZVL21T0HCLR-00B00 1TB Pcie nvme gen 4.0 pre-installed by MSI in my GP76 11UG laptop.
Drive lost its writing speed within a few weeks because this ssd have bad firmware... my ssd have GXA7301Q firmware. Newer production have GXA7401Q
Here you can read a lot about it (topic is called 980 pro but there are users with Samsung PM9A1 MZVL21T0HCLR-00B00)
(German site)

980 Pro had same problem but Samsung released an firmware update.


Mine MZVL21T0HCLR-00B00 have slower write speed than 970 Evo Plus...


I have a request to users of this SSD: Can you do performance test in Samsung Magican or Crystal Disk Mark? And what you have firmware (to check use Crystal Disk info).
Thanks!
Dell have firmware update:
for 2TB
 
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Привет. У меня есть такой же. Обратился в службу поддержки. Попросили вынуть второй SSD и прислать результаты. Отправлено ждем. Вы обратились в службу поддержки MSI.
 

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seba84_2005

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Я также связался с MSI. Жду развития ситуация

I also contacted with MSI support. Now i'm waiting for more information.
 
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Вот что ответила служба поддержки MSI. Не помогло (Далее сказали, что не при чем и принесли в сервис.
Уважаемый Алексей Татаринов!
Предлагаем вам обратиться к ссылке, чтобы загрузить и перепрограммировать BIOS.
Ссылка для скачивания: https://www.msi.com/Laptop/support/GE76-Raider-11UX?sub_product=GE76-Raider-11UH#down-bios
Затем выполните сброс питания.
выключите ноутбук, отключите питание переменного тока и с помощью выпрямленной скрепки вставьте отверстие для сброса аккумулятора и перезагрузите ноутбук. Я прикрепил изображение, чтобы проинформировать вас, где находится отверстие для сброса аккумулятора.
Во-вторых, подключите адаптер переменного тока и включите ноутбук. Затем нажмите клавишу удаления, чтобы войти в меню настройки BIOS. Выберите [Загрузить настройки по умолчанию] и нажмите клавишу [Enter], чтобы загрузить настройки BIOS по умолчанию.
Выберите [Exit & Save Changes] и нажмите [Enter], чтобы сохранить изменения и выйти.

После этого проверьте результат. Если результат не изменился, мы рекомендуем вам отнести ноутбук в местный сервисный центр MSI, чтобы проверить его.
Места гарантийного обслуживания: https://www.msi.com/page/service-location-new
 

skubi23157f02e0

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Can someone from MSI explain why we do have such issues for such an expensive notebook like GE76? Where is the fix? When will you provide this? Say something officially, or I'm going to give back my laptop as it does not conform with the agreement.

The same problem is on GE76 Raider and 2TB SSD. There are plenty of examples where other suppliers release the firmware update for this OEM hard drive, and you should do the same!

Model of my SSD: Samsung PM9A1 2TB MZVL22T0HBLB-00B00
 
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Я полностью согласен. Так что покупайте сначала, у нас все ОК. Потом говорят ой, идите в сервисный центр. Получается покупай в магазине и не приходя домой сразу в сервис, т.к. диск медленный, они вам помогут. Это просто ужасно. MSI, починить надо, а то окажется, что вы далеко не ТОП компания, а так подобие долбаного Китая.
 

seba84_2005

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For now only solution is use recovery or format SSD for clear SLC cache... it's ridiculous that you have to reinstall windows every now and then.
 

skubi23157f02e0

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Isn't this an official forum to communicate with users?
If we contact support one after another, we can't see what is going with all the cases. That's why we reported it over here, and some people from MSI should be HERE involved in the discussion.
BTW. it is already reported the official way, but still we expect some more action than stupid instructions from MSI support. It is FIRMWARE BUG that has to be solved via MSI
 
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badboy2k

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Isn't this an official forum to communicate with users?
If we contact support one after another, we can't see what is going with all the cases. That's why we reported it over here, and some people from MSI should be HERE involved in the discussion.
BTW. it is already reported the official way, but still we expect some more action than stupid instructions from MSI support. It is FIRMWARE BUG that has to be solved via MSI
no one from MSI comes here. maybe one shows up for like 5 mins once a month and does nothing here as all they look for is if there is alot of one issue thats common and that is it with no response.

so please contact MSI Directly and feel free to post there responses to here so others can find it more easy. but if your waiting for a Response here from MSI then good luck as its more likely that the heat death of the universe will happen first.

:users:
 

anto158602e5

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Oct 10, 2021
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Be extremely careful with above tools: they do not check on which HW they flash firmware. This night I mistyped and flashed wrong (2TB) firmware on a 1TB version, this bricked the drive :(
 

darkhawk

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>>Please read and comply with the Forum Rules.<<

This is an english speaking forum. Please use english.

Lastly, use any files linked above by other users at your own risk. MSI assumes no responsibility when you use them, and if you use them improperly and it damages hardware, that's entirely on you.
 
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Большое спасибо! Удалось прошить. Прошивка рабочая, скорости увеличились.
 
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