Screen shortly black all the time

[jtecnoterman151702ca]

I have an MSi Gaming Gen3 motherboard and since a month or 2 the screen goes black whenever it seems to have to change the view. Sometimes I get a white message saying my system ran into a problem and needs to restart. From 0 to 100% takes only a fraction and then the computer restarts.
I have already updated the BIOS, changed the CMOS battery and tried HDMI cable instead of DVI but nothing works. It seems to be especially happening after I start up the computer. After a while it is getting less. What more can I try?

 

[citay]

First, please all your hardware in detail, including things like PSU model. We need to know what we're dealing with.

 

[jtecnoterman151702ca]

Thanks for your quick reply and help!

Does this help? Unfortunately in Dutch and I could not copy and paste a translation program, but I guess you can figure out what is what:

 

[Svet]

Nope, see >>Posting Guide<<

 

[citay]

What you can do, for a lot of parts, show the summary screen of HWinfo, set to English. But for the PSU model, this is not communicated to the system in any way, there you will have to look at the sticker on the side of the PSU and tell us.

 

[ericj159802e9]

the screen goes black whenever it seems to have to change the view.

Can you describe in more or other words what you mean? Could you describe what you see happen and what action you are taking (without interpretation)?

 

[jtecnoterman151702ca]

Can you describe in more or other words what you mean? Could you describe what you see happen and what action you are taking (without interpretation)?

After I turn on the computer, and hit the 'search' bar in the bottom of screen, the white pop-up comes up, but often with no icons in it. But when it does, and I click an icon, then instead of showing that program in a window, the screen goes complete black for a few seconds (1-3) and then comes back up again. I do take no action, I just wait With the new program opened. Even in Outlook, it sometimes goes completely black when it has to open a mail. Very sometimes it takes more than 3 seconds, and then in the top left the old windows icons for minimize. screen in screen and maximize appear, while the rest of the screen is black. Rarely I get a message that the system has occured a problem and needs to restart. Then a 0% is there, often jumping almost instantly to 100% and a reboot takes place. Again I do nothing. It appears to me that if my computer is on for a while, the problem is gone.

 

[jtecnoterman151702ca]

What you can do, for a lot of parts, show the summary screen of HWinfo, set to English. But for the PSU model, this is not communicated to the system in any way, there you will have to look at the sticker on the side of the PSU and tell us.

I attach the HWinfo that was safed in a file (I had to make it a zip file to attach it). Let me know if this is enough. For the PSU I need to open the computer, I will do that a.s.a.p.

 

[citay]

Just a screenshot of the summary screen would've been enough. It shows it much better at one glance, instead of having to scroll through a large document.

 

[ericj159802e9]

Please also post a list of your hardware as described in the posting guide. That will help us narrow down the problem. For now I see two possible avenues of inquiry.

Can you check the Windows Logs and see if it reports errors around the time of those freezes? I am Dutch so I have no problem reading them in our native language. I think citay is from the German speaking world and might be able to figure some of the Dutch. But for now gives a list of your hardware as described in the posting guide.

 

[jtecnoterman151702ca]

I did file the HWinfo logfile yesterday, what is still missing there?Where do I find the Windows logs that you are referring to?

 

[citay]

The log file consists of umpteen pages of stuff we have to scroll through to in order to extract the info we need. When you open HWinfo, there is a button "Summary", it opens a summary of the installed hardware that you can take a screenshot of. But I have a feeling that I'd also have to explain how to take a screenshot, so let's check the stuff you uploaded before...

AMD Ryzen 5 5600G
MSI B550 GAMING GEN3
BIOS P.A0 09/03/2025
4x 16 GB F4-3200C16-16GIS DDR4-3200, running at DDR4-2666
Logitech USB keyboard, Logitech wireless mouse
Iiyama PL2282H monitor from 2013
KINGSTON SA400 960 GB SATA SSD as boot drive
TOSHIBA DT01ACA200 2 TB SATA HDD
TSSTcorp CDDVDW SH-224FB

We still need to know the PSU model. BIOS is updated as you said, good, although I would recommend the latest beta version, it brings an updated fTPM.

Now, a few things caught my attention in that log file. First, the RAM, four modules always run worse than two. Granted, it's not running at XMP speed at the moment, but it might be worth an experiment with only two modules installed in slots A2 and B2, which immediately halves the stress on the memory system, to see if it has any involvement.

The monitor is also quite old, but the problem clearly comes from the PC if you also get reboots and part of the screen going black (as opposed to only full-screen black).

The SSD, that's one of the worst SATA SSDs out there, prone to failure, also see here. Glancing at the SMART data, something also doesn't seem quite right on that end, high CRC error rate and what looks to be a bunch of bad sectors. This is a bad sign and a promising lead. I'd like you to use CrystalDiskInfo to read out the SSD's SMART data properly again. In the program's menu under "Function" -> Advanced Feature -> Raw Values, select "10 [DEC]" to have human-readable values, and press CTRL-S to save a screenshot. Set to English as well.

 

[ericj159802e9]

Where do I find the Windows logs that you are referring to?

U hebt toegang tot de Windows Event Viewer door op de knop Start te klikken, "Event Viewer" in de zoekbalk te typen en het programma in de lijst te selecteren.Dit zal de hoofdinterface ter sprake brengen, waar u verschillende categorieën evenementen kunt bekijken.

Source

We are interested in errors with the red icons and some errors with the yellow icons. Errors about DCOM can be discarded.

 

[jtecnoterman151702ca]

Just a screenshot of the summary screen would've been enough. It shows it much better at one glance, instead of having to scroll through a large document.

Thanks for all your help and patience. I really appreciate it!

This is the screenshot of the summary page:

 

[jtecnoterman151702ca]

Source

We are interested in errors with the red icons and some errors with the yellow icons. Errors about DCOM can be discarded.

I checked the event viewer, and it shows 2.679 events when I check 'beheergebeurtenissen' under 'aangepaste weergaven'. A lot of them are DCOM, but I also see a lot of other ones. I have exported the list (I think) and attach it here as a zip.

 

[citay]

Thanks for all your help and patience. I really appreciate it!

This is the screenshot of the summary page:

Yes, that is what I wanted. See how it's all visible at one glance, instead of spending time going through the big document like I ended up doing. So now I didn't really need the screenshot anymore But it's ok. See my reply, two above yours, I was already requesting a different screenshot.

 

[ericj159802e9]

I have been going through your Event logs and there is work to be done.

Windows cannot load the extensible counter DLL "C:\WINDOWS\system32\sysmain.dll" (Win32 error code The specified module could not be found.).

Bug checks
0x0000001a MEMORY_MANAGEMENT The bug check indicates that a severe memory management error occurred. https://learn.microsoft.com/en-us/w...rs/debugger/bug-check-0x1a--memory-management

0x00000116 VIDEO_TDR_FAILURE This bug check indicates that an attempt to reset the display driver and recover from a timeout has failed.

0x000000c2 BAD_POOL_CALLER

0x0000004e PFN_LIST_CORRUPT This error is typically caused by a driver

0x00000139 KERNEL_SECURITY_CHECK_FAILURE indicates that the kernel detects the corruption of a critical data structure.

I see 21 bug checks in the Event Logs. Those are emergency shutdowns of Windows which may damage the file system. Also Windows system file sysmain.dll is missing. This could also be due to damage of file system. I want to start with checking the file system and then check the integrity of the Windows installation.

Start the command prompt as administrator and execute the following:

chkdsk /f

It will ask you to check upon the next reboot and confirm with yes.

After rebooting open the command prompt as administrator and execute the following (checking the integrity of the Windows installation):

sfc /scannow

When done run:

DISM /Online /Cleanup-Image /ScanHealth

When an error is found in the component store run the following:

DISM /Online /Cleanup-Image /RestoreHealth

Direct X related
Miniport driver failed to add device with status {Operation Failed} (dxgkrnl)

dxgkrnl.sys is a core Windows driver file that is part of the DirectX Graphics Kernel Subsystem, responsible for graphics operations on your system. It's not a user-level application but a critical system component, and your mention of "dxgkrnl admin" likely refers to the error messages involving dxgkrnl.sys or a corrupted graphics driver, which can lead to a "Blue Screen of Death (BSOD)". To fix a dxgkrnl.sys error, you should update or reinstall your graphics drivers, run Windows' hardware troubleshooter, check for BIOS updates, ensure proper cooling, and potentially use System Restore or run the SFC /scannow command.

Source. Update the AMD drivers to the latest.


Dropbox
The description for Event ID 322 from source DbxSvc cannot be found. This is a problem with Dropbox.
The Dropbox-update-service (dbupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
These problems indicate Dropbox is either not properly uninstalled or the current installation is corrupted. In case of the latter try reinstalling Dropbox.

 

[ericj159802e9]

Various programs are logged to have been delaying system down. My eye got caught the following single event:

Process C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe is delaying system shutdown after 5000 milliseconds.

This indicates that there are one or more parts from an NVIDIA driver are present on your system. From what I can tell currently don't have an NVIDIA GPU in your system and you are using the AMD iGPU from the CPU.

We need to remove all possible traces of NVIDIA drivers. Download DDU (Display Driver Uninstaller) and install it. Then boot to Safe Mode and let DDU remove all traces of NVIDIA GPU drivers.

If you have Windows Fast Startup (Snel Starten) enabled please disable it. It is known to cause vague performance issues: https://www.asus.com/nl/support/faq/1045548/ .