So... MSI Support center doesn't recognize my desktop, doesn't list my AEGIS RS 11TG, & won't recognize me serial#.... & the Dragon software is janky

[jake.lee.johnso150a02d8]

These products all seem to be relatively decent, especially in initial overall quality./..

Why on earth are theY seeming unable to even remotely function in an acceptable way with their interfaces & software, both online & in app form....

This is beyond dissapointing.

The MSI Youtube video talked about a new MSI Center (orsomethin) & Only had an episode 7... & I can only assume that's already been trashed..?

Does this company just not care about the american market enough to make a decent effort at this?
Seems like 2 or 3 competent english speaking web & naturalization developers should be able to handle all these issues without too much delay?
I cannot believe it is this bad

 

[darkhawk]

No comments regarding all the MSI related software and such......trust me, we know. We know it sucks. And we remind MSI all the time.....

As far as the registration, etc.....Best thing to do is contact MSI directly. See : >>How to contact MSI.<<

If you're in the US, I would honestly just call them.

 

[jake.lee.johnso150a02d8]

Much obliged for the reply...
I managed to get my rig registered, tracking down manuals & documentation was what I was after, & hasn't been as easy as I had hoped.
Thankfully, the one thing the Dragon Center has been quite good at, is finding any driver updates or utilities & getting them downloaded & installed a heckuvalot faster than I'd be able to one at a time...
I've already had an "encounter" with support "in person"... or whatever....
I bought this pre-built through Amazon ( killed me to do so, but only way I could get a 3060Ti for less than my firstborn, & Oregon, the state I live in, ever eager to hop on whatever bandwagon California is driving, adopted the new CEC (Ca. Energy Comission)s' new "Appliance efficiency regulations" which actually makes it impossible for me to even buy a number of motherboards & pre-builts that use them without traveling across state lines & smuggling it/them back in like I was "Smokey & The Bandit" on a beer run or something~@!

And wouldn't ya' know it.... The MSI reseller "Mobile Advance" that sells these things on Amazon, has the ads listed with ALL SORTS of stuff that is wildly incorrect. I actually expected to receive a Z590 Pro Wifi, GM50 Mouse & Keyboard... & got a Z490 a pro, (+PCI wifi addon) & a Clutch GM08 mouse & GK30 KB..... Obviously a quite a difference in monetary value.

As I'm sure you can imagine, Both MSI & Mobile Advance have been more than happy to do absolutely nothing for me whatsoever.

So... yeah
Sorry for the rant.
Cheers & thanks again

 

[jake.lee.johnso150a02d8]

( Not to be a debbie downer either - even after all that weird business, this machine is freaking dope as all getout! )
I bought a dual processor "rugged" laptop from Dell in '05, & some crapper Dell for like $300 in '16 from someone who sold it to me from craigslist still in the box & unopened (AMD processor & R9 something or other GPU )... so I haven't actually had a decent machine to use for going on 2 decades!
I worked for Microsoft in the late 90's & was actually responsible for ensuring the GPU manufacturer drivers were good enough for WHQL certification on our product...(which was axed when the DOJ filed anti-trust charges against Microsoft & Intel).... & man, we had a LAB FULL of all new machines, & Nvidia gave me a "Riva TNT"Developer Kit that came in a sweet Lunchbox!
So Much Schwag! (That Riva TNT actually caught FIRE TOO!! Good Times!)
This machine has been alot of fun to own.... the minor difficulties aside.

Again... Thanks for taking the time.

 

[freewheeli158902e4]

I was in the same boat as you, much easier and cheaper to purchase a complete at this moment.

I just recently purchased an Aegis rs 11tg-206us model. MSI Center has not really done much for me as well, and that is the consensuses that I read from other people as well. I did download Afterburner to change GPU fan curve, and I changed CPU fan/ and case fan curves in the bios menu, as I was seeing some really high temps... I ended up Putting a new 360 AIO cpu cooler in the front, and installing two exhaust fans in the top. Which brought my CPU temps down. the singe 120 AIO was not cutting it at all.

Just some more info for you, if you end up having some higher temps.

 

[Hardcore Games™]

I use a 280 dual fan water cooler for my CPU and it works ok, the smaller ones are not very effective

 

[darkhawk]

( Not to be a debbie downer either - even after all that weird business, this machine is freaking dope as all getout! )
I bought a dual processor "rugged" laptop from Dell in '05, & some crapper Dell for like $300 in '16 from someone who sold it to me from craigslist still in the box & unopened (AMD processor & R9 something or other GPU )... so I haven't actually had a decent machine to use for going on 2 decades!
I worked for Microsoft in the late 90's & was actually responsible for ensuring the GPU manufacturer drivers were good enough for WHQL certification on our product...(which was axed when the DOJ filed anti-trust charges against Microsoft & Intel).... & man, we had a LAB FULL of all new machines, & Nvidia gave me a "Riva TNT"Developer Kit that came in a sweet Lunchbox!
So Much Schwag! (That Riva TNT actually caught FIRE TOO!! Good Times!)
This machine has been alot of fun to own.... the minor difficulties aside.

Again... Thanks for taking the time.

Ah, those Riva TNT's were great. I remember those days fondly as well. I remember when I got my first GeForce, the original Geforce 256, and all the transform and lighting effects that were starting to become popular. Was fantastic.
Those were really the good old days, when PC's were seriously a lot better than consoles and there was a good reason to use one. It's becoming harder and harder to do that now and justify it, and for that matter, for game makers to focus on PC instead of consoles. It really means we get ALOT of dumbed down games that just aren't as fun.

 

[christina.seldomridg151802d3]

I have been severely disappointed by MSI in both product and customer "service." I will never recommend them or buy another product... I only have this one because it was a gift, but it has been a pretty disappointing experience from unboxing until now, when it has become worse! My laptop had issues the moment I started it up fresh out of the packaging, and MSI "support" was pretty useless and unhelpful... It was never resolved and things have been wonky off and on ever since. My partner hates the laptop too, it sort of does whatever it wants with an unresponsive/mind-of-its-own trackpad. He keeps saying he'd rather have a tablet since we both stopped gaming in recent years anyway. I worked in tech support for two years before getting this laptop and had never encountered MSI, or heard of them to be honest, which is maybe strange, I don't know. I wish I never had! lol. Just now, suddenly my keyboard LEDs are going haywire and the Dragon Center software isn't working properly, not that it has ever been phenomenal but now the controls don't change anything about the color or pattern. Anyone else having issues with the LED wizard and keyboard losing control? It's just doing whatever it wants. Constant wave of colors, regardless of setting. Flickers when I try to change it sometimes, then just continues the wave. The keyboard was my favorite part about this laptop... Now that's a dud too.

 

[squidcv41]

Something terribly wrong with the dragon center, I had to do a complete wipe of my laptop due to a security risk, reinstalled dragon center, website recognizes my registration, but the dragon center won't allow me to enter any information other then where I purchased it. No way to run the center like the older version, i can't do anything but play with the RGB settings, The Dragon Center is a complete waste of time, both for the customers and the MSI.
Very disapointing when trying to get help through chat or email that they haven't/won't deal with customers.
my son also just bought a $2500+ gaming computer from them, he had to return it for faulty cooling system within 3 WEEKS of purchase. MSI is losing ground as far as I can see.
We will never recommend MSI to anyone, we will never purchase another system from MSI, and we certainly won't be asking for any more assistance, as we have had NONE rendered thus far.

Addendum..... as I tried to post this, i kept getting an OOPS! message that they are having trouble and I will have to try later ... can't post.....maybe this time...