Spatium m580 frozr 2TB pcie 5.0 nvme M.2 NOT recognized by MSI MPG X870e CARBON WI-FI

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cganesc15c402ed

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folks, PLEASE HELP ME!
i just bought parts to a assemble a PC. i wanted to be a MSI build for AMD AM5.
so among others i bought:
MSI MPG X870e CARBON WI-FI for motherboard and
Spatium m580 Frozr 2TB pcie 5.0 nvme M.2
and after i manage to put it all together i started computer and i had the most unpleasant surprise:
the BIOS reported me there is no NMVE installed in M2_1.
i mention i put the Spatium m580 in M2_1 slot and i did not use any other M2 slot.

i tried for 2 hours any workarounds i found on Net but none worked. i even change SOC voltage to 1.15, change from auto to Gen4 etc....
i also put in M2_1 slot a NMVE of Gen4(Samsung) which was easily recognized by motherboard so the slot is not affected ...
i also tell you i have no possibility to check if Spatium m580 it's physically ok (not damaged). i have no other system to put in to test it.
what should i do now?
any help or point direction to make my mighty Carbon motherboard to see the mighty Spatium m580 will be highly appreciated.
also if any of you tell me how to open a ticket to MSI to check my NVME as the warranty in on, i bought it yesterday, i will appreciate that too.
THANK YOU ! (i'm really out of options now).
 
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Hi
Have you updated BIOS yet?
You should try another PCIe slot with the drive.
There is an odd chance it's simply DOA and you may need to return it for replacement.
 
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Nichrome said:
Hi
Have you updated BIOS yet?
You should try another PCIe slot with the drive.
There is an odd chance it's simply DOA and you may need to return it for replacement.
Click to expand...
thank you for ur quick answer.
of course, i did.
this is the first thing i do when i build a new system, update the motherboard's BIOS.
 
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Usually it's better to start your own thread, listing all your hardware in detail, as well as what you have tried so far.

I can give you some general pointers ahead of that. First, the BIOS should be up-to-date, latest version, even if that's a beta version.

Then, you want to try the SSD in a different M.2 slot, to see if it's recognized there or not. Check in the BIOS under System Status, that's where you want to look. Now, if it works in a different slot, then it means that the SSD is likely ok, but there's something wrong regarding the M2_1 slot. The PCIe lanes for that first slot, on modern platforms, is provided directly by the CPU, not by the chipset like the other M.2 slots tend to be. So when an SSD doesn't work in the topmost slot, it's even worth taking out the CPU and inspecting the socket for any bent pins. The CPU itself could also have a problem, but there, you can only be sure if you test with a different CPU.

If the SSD is not detected in any other M.2 slots either, then it's more likely that the SSD itself has an issue.
 
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Seems like it, i tried my another nvme ssd in same slot, it was recognized without any troubles, also i tried putting this new SSD into my laptop just to check if it will be seen, my laptop burned now i have to refund the ssd and fix laptop :(
 
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Wow, that is bad, I've never heard of a bad SSD damaging a laptop, what exactly happened? Of course, ideal would be to test an M.2 PCIe SSD in an external M.2 enclosure via USB. Then there is no risk to a valuable laptop.
 
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citay said:
Wow, that is bad, I've never heard of a bad SSD damaging a laptop, what exactly happened? Of course, ideal would be to test an M.2 PCIe SSD in an external M.2 enclosure via USB. Then there is no risk to a valuable laptop.
Click to expand...
So i put my new non working SSD in slot of laptop where i had my main SSD, i booted up laptop and it gave electricity sound and burned the SSD slot and some microcontroller around him, now if my lapotp has battery plugged in ( not booted laptop ) it heats up on that microcontroller near the SSD, im thinking about switching that microcontroller because it for sure is burnt right now, im holding battery unplugged so it doesnt heats up that broken microcontroller and anything around him
 
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That's unfortunate, and it's the first time I heard of something like this. But I guess everything is possible if the defective SSD shorts something out. Sounds like it might be repairable, but you probably have to give the notebook to a good repair shop to get it fixed (unless you have repaired something like this yourself before).
 
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