Support via "Web ticket" does not work (access denied)

darkhawk

Well-known member
Global Moderator
Joined
Nov 20, 2012
Messages
14,088
Yeah.....MSI's webservers aren't exactly the most reliable. I would probably say to try again.
 

Alan J T

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Sep 11, 2020
Messages
8,396
I attempted to get support via the "Support/Web ticket" option (https://account.msi.com/services/tickets). After clicking Submit the URL https://account.msi.com/services/tickets/inquiry opened with the following error:

"""
Access Denied
You don't have permission to access "http://account.msi.com/services/tickets/inquiry" on this server.
Reference #18.e5611702.1649239444.6763b9ee
"""
I get that sometimes just going to look at the support page for some info,
1649312538824.png
 

ken.pino

New member
PRIVATE E-2
Joined
Jun 18, 2020
Messages
4
I attempted to submit the same ticket after filling that long as for 4 times and none of them were registered. I have zero addons or extensions runnning that could block that.
It's really annoying having to request they fix the support feature so that we can get more support.
 

Alan J T

🙈 🙉🐝 🤬😈
Global Moderator
Joined
Sep 11, 2020
Messages
8,396
I attempted to submit the same ticket after filling that long as for 4 times and none of them were registered. I have zero addons or extensions runnning that could block that.
It's really annoying having to request they fix the support feature so that we can get more support.
And it is working as just checked and submitted a query

1649328800361.png
 

timcam15bc02ee

New member
Joined
Apr 7, 2022
Messages
0
After also trying a bunch to get web ticket to work I tried manually entering all the details instead of selecting from the "My Products" drop down and it worked.
 
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