Switching GPU lead to Windows hello unavaliable

1

194034842156702dd

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Feb 13, 2024
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Model:Stealth 16 AI Studio A1VFG
Guys I'm back again, several days ago, I post another thread said switching GPU would display the BitLocker Recovery console and force me to enter the sophisticated recovery key every time under BIOS version E15F4IMS.102. I assume that BIOS update may solve this, but initally it can't be performed well.
After performing a EC reset my bios eventually updated to E15F4IMS.105. The old problem still unsolved and here comes another: after I switched the Graphic mode, even my windows hello pin needed to reset every time.(error code 0xd00a002 Not able to use PIN due to a problem). Hope the maintainer can see this post.
Method I have tried(but none of them work):
·disable bitlocker;
·follow the website to delete the Ngc folder;
·reset bios settings;
·turn on/off TPM/secure boot, load default factory key in bios;
·enable PCR7 bound.(Note: PCR7 bound only work in hybrid GPU mode)
PS: Searched on the internet, almost every post that have the same issue didn't give a solution:cry:. Post here as a log.
 
Regarding WIndows Hello issue, it is Microsoft known issue. Try to log in with your password.

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.
www.msi.com www.msi.com
 
Downey Rob said:
Regarding WIndows Hello issue, it is Microsoft known issue. Try to log in with your password.

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.
www.msi.com www.msi.com
Click to expand...
Got it. I have cantacted MSI's support and got similar answer. Waiting for microsoft to repair the bug.
 
194034842156702dd said:
Model:Stealth 16 AI Studio A1VFG
Guys I'm back again, several days ago, I post another thread said switching GPU would display the BitLocker Recovery console and force me to enter the sophisticated recovery key every time under BIOS version E15F4IMS.102. I assume that BIOS update may solve this, but initally it can't be performed well.
After performing a EC reset my bios eventually updated to E15F4IMS.105. The old problem still unsolved and here comes another: after I switched the Graphic mode, even my windows hello pin needed to reset every time.(error code 0xd00a002 Not able to use PIN due to a problem). Hope the maintainer can see this post.
Method I have tried(but none of them work):
·disable bitlocker;
·follow the website to delete the Ngc folder;
·reset bios settings;
·turn on/off TPM/secure boot, load default factory key in bios;
·enable PCR7 bound.(Note: PCR7 bound only work in hybrid GPU mode)
PS: Searched on the internet, almost every post that have the same issue didn't give a solution:cry:. Post here as a log.
Click to expand...
Not only this, even the windows login PIN is unavailable after a GPU mode switch. So we need to reset the PIN every time on first login after switching.
Hope the developers at MSI fix this problem in next update release.
 
ayushparasar155f02d0 said:
Not only this, even the windows login PIN is unavailable after a GPU mode switch. So we need to reset the PIN every time on first login after switching.
Hope the developers at MSI fix this problem in next update release.
Click to expand...
I think they already fixed the issue in the latest BIOS version, but still need to check the release note of each model.
The release note is included in the download package.
 
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