Tech issue: GPU underclocks itself!

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May 4, 2021
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Hello fellas! I could really use some help.

I have some GPU issues with a brand new MSI GF65 10UE (75w 3060 laptop; i5 10500h, 16gb RAM).
Sometimes the laptop will randomly underclock itself from the usual 1750hz to 700hz while playing games. It mostly appears to be random, but usually happens after the laptop has been on for an extended amount of time. Doesn't matter if it has been working hard or not. The problem also presists across different games. NVIDIA drivers are up to date. It's not affected by thermals at all. However, a restart of the laptop always (temporarily) solves the problem.

I have no idea what this is all about. Any clues? Do i need to hand the laptop in to be looked at?
 

Crazydonkey

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Hello fellas! I could really use some help.

I have some GPU issues with a brand new MSI GF65 10UE (75w 3060 laptop; i5 10500h, 16gb RAM).
Sometimes the laptop will randomly underclock itself from the usual 1750hz to 700hz while playing games. It mostly appears to be random, but usually happens after the laptop has been on for an extended amount of time. Doesn't matter if it has been working hard or not. The problem also presists across different games. NVIDIA drivers are up to date. It's not affected by thermals at all. However, a restart of the laptop always (temporarily) solves the problem.

I have no idea what this is all about. Any clues? Do i need to hand the laptop in to be looked at?
What games did you play?
Did you encounter stutter or FPS drops when GPU underclocking?
Have you applied "High performance" mode in Dragon Center?
Run 3Dmark time spy or fire strike and share the score.
And also export the HWiNFO log when the problem occurs.
 
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What games did you play?
Did you encounter stutter or FPS drops when GPU underclocking?
Have you applied "High performance" mode in Dragon Center?
Run 3Dmark time spy or fire strike and share the score.
And also export the HWiNFO log when the problem occurs.
It happens on all of my games. When it's been ''triggered'', the problem persist across different games as well. Examples: Witcher 3, CoD cold war, CoD warzone, World of Warcraft, FarCry 5, Outriders.
High performance mode is applied. Also tried switching between low-high to fix the issue.
I'll supply a 3Dmark and HWiNFO log later.
Thanks for the reply!
 

next3r

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90-100./. recharge cycle + AC all time --performance
or only get similar power drops

full info.,.,,.
HWINFO + sensor -- gpu info "thermal /power limit"
 
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90-100./. recharge cycle + AC all time --performance
or only get similar power drops

full info.,.,,.
HWINFO + sensor -- gpu info "thermal /power limit"
I'm really sorry to say, but I don't understand [***CENSORED***] of what you just wrote :(
Could the recharge cycle of 70-80% battery impact performance? If so, why isn't it this way all the time?
 

next3r

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any 3d render tool -msi kombustor
+ hwinfo ,..,.and verify GPU "gpu zone" thermal or power problem

info up --full performance state ,..,less battery level or on battery --no power or performance drops

open SENSOR in app

edit ////////
example
Bez názvu.png

and you know in a minute what's wrong
 

drek4

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Allow me to add that the charger is always plugged in.
The problem is that you have a 175w consuming laptop with a 180w ac adaptor, so the computer will decrease consumption once your battery drains to a certain point.
(On my GE72 6QF, it consumes 142w and has a 150w AC adaptor, so it drains 10% every hour of gameplay and once lower than 50%(battery) it starts to decrease consumption and thus lower FPS)

 

next3r

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but this is impossible repair "PSU upgrade not helps"
AC /DC --MSI .,,.and all is in EC FW

example from 230w --255W possitible draw "+ from battery"
stronger PSU only faster recharge battery ,and not run all time on MAX

edit "example" ?
90w gpu / pl 2 50w cpu / 30w system ? -170w
 
Last edited:

drek4

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but this is impossible repair "PSU upgrade not helps"
AC /DC --MSI .,,.and all is in EC FW

example from 230w --255W possitible draw "+ from battery"
stronger PSU only faster recharge battery ,and not run all time on MAX

edit "example" ?
90w gpu / pl 2 50w cpu / 30w system ? -170w
@next3r
Of course, I never implied that a larger AC adaptor would improve the situation, because most likely the firmware will limit draw to 180w, I just explained what was going on with his laptop.
That is why I still use my 150w ac adaptor and have not purchased another 180w one.
 

next3r

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@next3r
Of course, I never implied that a larger AC adaptor would improve the situation, because most likely the firmware will limit draw to 180w, I just explained what was going on with his laptop.
lot users planed bigger PSU for this problem ,,.,.but this is MSI "AC + DC all time"

therefore
90-100./. recharge cycle + AC all time --performance
or only get similar power drops


example
,.,.., upgrade is possitible only for extreme OC .,,.or need mod ID in EC fw + new PSU
my oem 230w burned for my OC "255w testing" // or extreme battery draw in gaming ,.,.,.now using 330w --all time run on 255w fully stable "not run on max"

but all limits is absolute identical

//////////////////////
.,,.basic
full recharge battery ,..,check wear level on battery -- HWINFO
check gpu zone "thermal problem // or power" same cpu drop - lower gpu usage
for RTX -not must have 100./. usage "memory to fast" 50./. usage still OK ,.,.,.have FPS drops ???
 
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@next3r
Of course, I never implied that a larger AC adaptor would improve the situation, because most likely the firmware will limit draw to 180w, I just explained what was going on with his laptop.
That is why I still use my 150w ac adaptor and have not purchased another 180w one.
Very interesting. Thank you so much for the reply. Would this mean that if i always let my battery charge to 100%, the problem would disappear? Or do i need another charger?
And why would the problem always be solved by restarting the computer, if power consumption was the issue?
 
Last edited:

next3r

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how to create LOG -send file here "in .ZIP" LOG- .CSV file "not allowed here !"
send this here

edit
 

drek4

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Very interesting. Thank you so much for the reply. Would this mean that if i always let my battery charge to 100%, the problem would disappear? Or do i need another charger?
And why would the problem always be solved by restarting the computer, if power consumption was the issue?
Well you did state "temporarily" when you reboot, you reset everything, until you start playing another game or anything else that consumes sufficient amount of energy to warrant the decrease from the computer again to conserve the battery.
Just take a gaming breack to recharge back your battery higher and as next3r stated, try to keep it between 90-100% previous to gaming
 
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Well you did state "temporarily" when you reboot, you reset everything, until you start playing another game or anything else that consumes sufficient amount of energy to warrant the decrease from the computer again to conserve the battery.
Just take a gaming breack to recharge back your battery higher and as next3r stated, try to keep it between 90-100% previous to gaming
Ah, yes, I should've been more clear. ''Temporarily'' means it'll remain stable for hours after the restart, after starting to play a game. Whether it could still be a power-issue remains to be seen. I'll try what you suggest tonight. A huge thank you for the contribution. I'll let you know if it solves the problem!
 
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or MSI KOMBUSTOR + LOG or hwinfo and sensor
cpu burner x4 only / 3d render test
overheat or not ??

you can only have bad temperatures ,.,.,.RTX 87C max
cpu 90-94C max ,,.,.90C ideal

edit
more faster answered :D
CPU is always roughly 85-92c in AAA-games. This can go for hours without impacting performance. GPU temperature rarely exceeds 70c, according to the NVIDIA overlay. Also, if the underclocking problem is present, it's usually an issue from the first second i launch the game. This means that the laptop hasn't even had time to rise in temperature, but the problem is still present. This is also why I'm relatively confident that the issue is not caused by thermal issues.

The power-issue could be the explanation, though, as I've always had the computer set to ''charge between 70 and 80%''. I will download HFinfo and look more closely in to the issue once i get home from work. Thank you for your enthusiasm and inputs.
 

next3r

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CPU is always roughly 85-92c in AAA-games. This can go for hours without impacting performance. GPU temperature rarely exceeds 70c, according to the NVIDIA overlay. Also, if the underclocking problem is present, it's usually an issue from the first second i launch the game. This means that the laptop hasn't even had time to rise in temperature, but the problem is still present. This is also why I'm relatively confident that the issue is not caused by thermal issues.

The power-issue could be the explanation, though, as I've always had the computer set to ''charge between 70 and 80%''. I will download HFinfo and look more closely in to the issue once i get home from work. Thank you for your enthusiasm and inputs.
create LOG from gaming ,..,,will see :-)
 

next3r

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optional for old games FIX
NVPANEL/3D/APP setup/performance mode/max performance "base clock all time"
not set this in GLOBAL tab !

when set GLOBAL -- gpu never go down from base clock
 
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